Osano

Role Description We’re looking for a Senior AI Engineer to join our Engineering team. This person will play a pivotal role in architecting and delivering privacy-first AI systems that power the next generation of Osano’s product capabilities. This role goes beyond wrapping APIs or building chat interfaces. You will: - Design and deploy autonomous AI agents - Develop strict-source-following RAG systems - Implement evaluation frameworks that ensure reliability, compliance, and production-grade performance This position is ideal for someone who is highly technical, thrives in ambiguity, takes ownership of 0→1 initiatives, and believes responsible AI development is non-negotiable. Responsibilities - AI System Architecture - Architect and deploy autonomous AI agents and multi-agent workflows - Design strict-source-following Retrieval-Augmented Generation (RAG) systems that minimize hallucination and enforce citation integrity - Implement guardrails, structured outputs, and validation layers - Production Engineering - Build scalable backend services using FastAPI - Orchestrate agentic workflows using LangGraph - Deploy and manage AI workloads within AWS or Azure - Optimize model performance, reliability, and cost - Evaluation & Continuous Improvement - Develop rigorous evaluation pipelines measuring: - Accuracy - Citation adherence - Latency - Reliability - Establish metric-driven iteration cycles - Continuously refine deployed systems based on measurable outcomes - Privacy-First Development - Embed privacy-by-design principles across the AI stack - Ensure compliance, data sovereignty, and secure handling practices - Collaborate cross-functionally to align AI capabilities with regulatory standards Qualifications - 5+ years of professional experience - Experience deploying and managing AI workloads in AWS or Azure - Deep technical understanding of LLM usage and orchestration beyond prompt engineering - Strong expertise in Python AI ecosystem, specifically: - FastAPI - LangGraph - Proven experience building: - Complex RAG systems - Autonomous AI agents - Experience building evaluation frameworks and iterating based on performance metrics Requirements - Experience with Knowledge Graphs to enhance RAG precision - Familiarity with Privacy-Enhancing Technologies (PETs) - Experience with data anonymization techniques - Background in compliance-heavy or regulated environments Benefits - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company, so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services

Role Description We’re looking for a Senior Software Engineer, Infrastructure & Tools to join our Engineering team. This person will play a pivotal role in improving engineering velocity, deployment reliability, developer experience, and security automation across the software development lifecycle. This engineer will redesign CI/CD systems, modernize internal developer tooling, and introduce AI-assisted automation that enables Osano engineers to build, test, and ship software faster with greater confidence. The role will work closely with Engineering, SRE, Product, and Security stakeholders to eliminate operational bottlenecks and build scalable systems that improve the effectiveness of the broader engineering organization. This position is ideal for someone who enjoys solving complex infrastructure and developer workflow challenges, thrives in ambiguous environments, and takes pride in building systems that make other engineers more productive. Responsibilities - CI/CD & Deployment Infrastructure - Redesign and maintain CI/CD pipelines that reduce manual intervention and improve deployment velocity - Replace manual approval gates with automated quality and readiness checks - Improve build reliability, release consistency, and deployment confidence across engineering teams - Developer Experience & Internal Tooling - Build tooling and workflows that improve the day-to-day developer experience - Create systems for ephemeral and isolated development environments to reduce dependency on shared staging infrastructure - Build testing harnesses, automation workflows, and provisioning systems that accelerate engineering productivity - AI & Automation - Implement AI-assisted tooling to automate engineering workflows and repetitive operational tasks - Explore solutions such as AI-assisted code review, self-healing tests, and intelligent developer workflow automation - Continuously evaluate opportunities to responsibly apply AI across engineering systems and processes - Security & Compliance Automation - Embed security guardrails directly into the SDLC through automated scanning and compliance checks - Implement tooling for vulnerability detection, secret scanning, and release validation - Partner cross-functionally to ensure security and compliance practices scale alongside engineering growth - Observability & Metrics - Implement metrics and instrumentation to track deployment performance, pipeline health, and developer productivity - Use data-driven insights to identify bottlenecks and continuously improve engineering workflows - Contribute to operational excellence through scalable monitoring and feedback systems - Collaboration & Technical Leadership - Collaborate across Engineering, SRE, Product, QA, and Security teams to deliver scalable solutions - Communicate technical decisions clearly through documentation, runbooks, and design artifacts - Mentor engineers through best practices, tooling guidance, and collaborative problem solving Qualifications - You’re curious, self-directed, and motivated to continuously learn emerging infrastructure, automation, and AI technologies - You’re comfortable navigating ambiguity and creating clarity through thoughtful systems design and communication - You treat documentation and asynchronous communication as first-class engineering outputs - You collaborate well across teams and proactively surface risks, tradeoffs, and operational concerns - You balance speed with reliability and build systems that scale responsibly - You’re excited about privacy, responsible AI, and building trustworthy technology - You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations. Requirements - 5+ years of experience building and maintaining CI/CD systems, developer tooling, or infrastructure platforms - Experience with cloud infrastructure platforms such as AWS, Azure, or GCP - Strong experience with infrastructure-as-code tooling such as Terraform - Experience with containerization and orchestration technologies including Docker, Kubernetes, or ECS - Experience implementing automated testing systems, deployment workflows, and developer infrastructure tooling - Experience integrating security checks into CI/CD pipelines, including vulnerability scanning and secret detection - Strong written communication and documentation skills in remote-first engineering environments - Experience owning technical systems end-to-end and driving scalable engineering improvements Nice-to-Haves - Experience applying AI or LLM-based tooling to software engineering workflows - Familiarity with ephemeral or preview environment systems for feature branch testing - Experience implementing observability and engineering productivity metrics using Datadog, Grafana, or similar tooling - Experience working within compliance-sensitive B2B SaaS environments (SOC 2, GDPR, HIPAA, etc.) - Experience improving DORA metrics, release automation, or engineering operational maturity - Exposure to distributed systems reliability or platform engineering practices Benefits - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services

Role Description We’re looking for a Principal Product Manager to own and drive one or more strategic product areas within Osano’s platform. This is a high-ownership, execution-focused position for someone who wants to operate like a mini-GM for a product area — balancing customer needs, product strategy, engineering alignment, operational rigor, and business outcomes. This role has two major dimensions: - Part 1 — Product Ownership: - You will fully own a product area, including roadmap prioritization, continuous delivery, and ensuring Engineering has complete clarity around what is being built, why it matters, and sequencing priorities. - Part 2 — Principal-Level Operational Leadership: - As a Principal PM, you will help raise the bar across the Product organization by improving consistency, mentoring peers through influence, and helping shape how product development operates at Osano as we scale in an increasingly AI-native environment. This role is ideal for someone who thrives in ambiguity, moves decisively, embraces ownership, and prefers building and shipping over process-heavy product management. Responsibilities - Product Ownership & Execution: - Own roadmap, prioritization, and execution for one or more strategic product areas. - Operate with accountability for product outcomes, delivery quality, and execution consistency. - Define and execute 6–12 month roadmaps aligned with company objectives and customer needs. - Drive continuous shipping and iterative delivery with a strong bias toward learning and execution. - Ensure Engineering teams have clear understanding of priorities, sequencing, customer value, and business impact. - Partner closely with Engineering to maintain a predictable, high-quality release cadence. - Lead agile product development using Scrum, Kanban, or similar frameworks. - Cross-Functional Leadership: - Partner closely with Engineering, Design, GTM, and Executive Leadership to align priorities and execution. - Communicate product strategy, tradeoffs, and roadmap decisions clearly across stakeholders. - Drive alignment in ambiguous or rapidly changing situations. - Help teams make decisive, informed product decisions even when data is incomplete. - Operational Leadership & Product Excellence: - Raise the bar for product quality, consistency, and operational rigor across the Product organization. - Mentor and influence Product peers without direct management responsibility. - Help improve prioritization discipline, delivery practices, and product operating consistency. - Bring structure and clarity to fast-moving product initiatives. - AI & Innovation: - Aggressively incorporate AI-native workflows into discovery, prioritization, product operations, and execution. - Leverage AI and agentic tools to improve team efficiency and product development velocity. - Partner with Engineering to adapt product practices for an AI-accelerated development environment. - Evaluate opportunities and risks introduced by rapidly evolving AI capabilities and technologies. Qualifications - 8–10+ years of Product Management experience in B2B SaaS or ISV environments. - Proven experience operating as a senior individual contributor with ownership over a product line or major product area. - Strong track record operating in high-velocity environments with continuous or weekly release cadences. - Experience building and executing 6–12 month product roadmaps. - Strong partnership experience with Engineering teams on technical SaaS products. - Strong understanding of APIs, SDKs, integrations, distributed systems, and SaaS architecture concepts. - Clearly demonstrate how you have questioned, learned and used AI in the last 24 months to reinvent your product craft. - Ability to think strategically while operating hands-on within execution details. - Demonstrated ability to forecast product risks, delivery bottlenecks, and operational challenges ahead of time. - Experience mentoring or influencing Product peers without direct management authority. - Confidence using AI tools and workflows to improve product execution and decision-making. Nice-to-Haves - Experience in privacy, security, governance, integrations, middleware, or data platform domains. - Familiarity with event-driven systems or platform-oriented SaaS environments. - Experience prototyping or experimenting using modern AI tooling. - Experience scaling product practices in high-growth SaaS organizations. Benefits - Competitive-pay compensation and ownership interest/equity. - Unlimited paid time off, plus a requirement to take at least two weeks off per year. - We're a Best Place for Working Parents and offer paid parental leave for all new parents. - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna. - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace. - Annual company trip designed to foster connection, creativity, and fun. - Mental health benefits with free memberships to mindfulness and talk therapy services.

Role Description Osano is seeking a Staff Accountant to support the day-to-day finance and accounting operations of a high-growth, mission-driven organization. This role is primarily focused on billing operations, including: - Customer invoicing - Accounts receivable - Collections - Billing dispute resolution - Revenue reconciliation The remainder of the role supports core accounting functions, including: - Accounts payable - General ledger activity - Month-end close The Staff Accountant will work closely with the Controller and cross-functional stakeholders across Sales, Customer Success, and Finance to ensure timely, accurate billing and financial operations while maintaining strong internal controls and scalable processes that support the company's growth. As the finance team scales, there is strong potential for this role to expand its accounting responsibilities over time, offering a clear path for professional growth into broader technical accounting and finance functions. Qualifications - Curious, self-directed, and motivated to take ownership of accounting operations. - Comfortable navigating ambiguity and creating clarity for stakeholders. - Excited about privacy, responsible AI, and supporting trustworthy technology companies. - Willing to continuously improve systems and processes while maintaining accuracy and integrity. - Embraces working in small teams, values responsiveness, and prioritizes operational excellence as the company scales. Requirements - Bachelor's degree in accounting or finance - 3–5+ years of experience managing billing, accounts receivable, and accounts payable functions - Full-cycle accounting experience, including general ledger accounting and monthly reconciliations - Strong understanding of GAAP principles - Experience using QuickBooks Online or similar accounting software - Experience using Stripe or similar subscription billing software - Proficiency in Excel or Google Sheets - Strong organizational skills and attention to detail - Ability to self-manage deadlines and respond to inquiries within one business day - Ability to work independently while maintaining clear communication with internal stakeholders Nice-to-Haves - Experience with HubSpot, Ramp, or similar financial and CRM tools - Experience supporting month-end close in a high-growth environment - Experience preparing audit documentation - Experience building or improving accounting workflows and controls - Experience budgeting and forecasting under a SaaS model Benefits - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services

About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: We’re looking for a Manager of Product & Customer Support to lead and scale our support function as we grow. This role is both strategic and hands-on—you’ll act as a player-coach, leading a small but high-impact team, managing the support system, and directly engaging in tickets, escalations, and technical troubleshooting. You’ll be responsible for building the systems, processes, and tooling that allow Support to scale efficiently—without simply adding headcount—while ensuring a high-quality customer experience. This position is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving complex technical problems, and is energized by building structure where it doesn’t yet exist. Responsibilities: Support Operations & Scaling - Own and manage the support ticket queue and day-to-day operations - Define, track, and improve key support KPIs (FRT, CSAT, resolution time, backlog) - Build scalable processes and workflows to support growth without increasing headcount - Identify and implement automation across triage, routing, and resolution Technical Troubleshooting & Escalation - Act as a senior escalation point for complex technical issues - Diagnose front-end, browser, and integration-related issues - Support API troubleshooting and technical debugging - Design and improve escalation workflows across Support, Product, and Engineering Tooling & Systems (DevRev Ownership) - Lead implementation and optimization of DevRev (or similar tools) - Build dashboards, reporting, and operational visibility into support performance - Continuously improve tooling to increase efficiency and insight Team Leadership (Player-Coach) - Manage and coach a small team of Support ICs - Provide mentorship, feedback, and performance guidance - Balance leadership responsibilities with hands-on ticket ownership Cross-Functional Collaboration - Partner closely with Product, Engineering, and Customer Success - Strengthen feedback loops between customer issues and product improvements - Influence product decisions through support insights and trends About You: - You’re curious, self-directed, and motivated to learn quickly - You thrive in ambiguity and create clarity for others - You’re calm under pressure and strong in customer escalations - You’re both a leader and operator—comfortable coaching and doing - You lead with empathy, accountability, and a strong customer-first mindset - You’re excited about building responsible, scalable systems Must-Haves: - 5+ years in technical support or similar within a SaaS environment - 2–3+ years of experience managing support teams or ICs - Proficiency in JavaScript, HTML, and CSS (debugging level) - Ability to troubleshoot client-side and browser-based issues using developer tools (console, network, etc.) - Strong understanding of API calls, integrations, and how systems interact - Experience working within technical support queues and managing ticket workflows - Experience with support tools (Zendesk, Jira, HubSpot Support, DevRev, or similar) - Familiarity with AI tools (e.g., ChatGPT) to improve troubleshooting efficiency and workflows - Ability to work cross-functionally with customer, product, and engineering teams. Nice-to-Haves: - Privacy, security, or compliance SaaS support experience - Experience with mobile SDKs (iOS and/or Android) - Server-side or backend experience (APIs, integrations, systems architecture) - Deeper expertise in JavaScript frameworks or advanced debugging techniques - Experience supporting technical implementations or customer integrations - Experience building automations or scripting for support workflows - Familiarity with project management tools (Airtable, Airfocus, Jira, etc.) - Experience owning knowledge bases, in-app support, or customer education resources. Why Us: - We're a welcoming team that's dependable, curious, moves fast, and full of talented people - We're a B-corporation with a mission that matters, in a high-growth space with significant potential - You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential - You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Benefits: - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: We’re looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts. This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes. Responsibilities: Customer Ownership & Retention - Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders. - Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities) - Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks Customer Engagement & Outcomes - Build strong relationships with key stakeholders that reinforce trust and long-term partnership - Drive product adoption and measurable customer outcomes - Partner with customers to define success criteria and guide them through best practices and value realization Data-Driven Account Management - Analyze product usage and customer data to inform strategy - Identify trends, risks, and opportunities across accounts to optimize engagement and outcomes - Maintain accurate forecasting and account planning, including tracking risks, opportunities, and success metrics. Cross-Functional Collaboration - Partner with Sales, Product, and Support to ensure a seamless alignment and aligned customer experience - Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements About You: - You’re curious, self-directed, and motivated to learn quickly. - You’re comfortable navigating ambiguity and creating clarity for others. - You’re excited about privacy, responsible AI, and building trustworthy technology. - You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations. - You’re highly organized and able to manage multiple accounts and priorities simultaneously - You’re customer-first and focused on outcomes and value delivery - You communicate clearly and confidently with stakeholders - You take ownership and operate with accountability Must-Haves: - 5+ years of experience in Customer Success or Account Management within a SaaS environment - Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn) - Proficiency in CRM systems (preferably HubSpot) - Strong understanding of SaaS metrics, customer health, and account performance indicators - Ability to interpret product usage data and customer signals to drive outcomes - Experience using tools like Gong, Loom, or similar for customer communication and insights - Strong technical acumen (ability to understand SaaS products, integrations, and workflows) - Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication Nice-to-Haves: - Strong interest in AI tools and workflows (prompting, automation, experimentation) - Experience building automations or workflows using AI tools - Familiarity with Customer Success platforms (Gainsight, Vitally, or similar) - Experience with data analysis, reporting, or customer insights tools - Experience with customer journey mapping or lifecycle design Why Us: - We're a welcoming team that's dependable, curious, moves fast, and full of talented people - We're a B-corporation with a mission that matters, in a high-growth space with significant potential - You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential - You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Benefits: - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. We’re looking for a Senior AI Engineer to join our Engineering team. This person will play a pivotal role in architecting and delivering privacy-first AI systems that power the next generation of Osano’s product capabilities. This role goes beyond wrapping APIs or building chat interfaces. You will design and deploy autonomous AI agents, strict-source-following RAG systems, and evaluation frameworks that ensure reliability, compliance, and production-grade performance. This position is ideal for someone who is highly technical, thrives in ambiguity, takes ownership of 0→1 initiatives, and believes responsible AI development is non-negotiable. Architect and deploy autonomous AI agents and multi-agent workflows Design strict-source-following Retrieval-Augmented Generation (RAG) systems that minimize hallucination and enforce citation integrity Implement guardrails, structured outputs, and validation layers Build scalable backend services using FastAPI Orchestrate agentic workflows using LangGraph Deploy and manage AI workloads within AWS or Azure Optimize model performance, reliability, and cost Develop rigorous evaluation pipelines measuring: Accuracy Citation adherence Latency Reliability Establish metric-driven iteration cycles Continuously refine deployed systems based on measurable outcomes Embed privacy-by-design principles across the AI stack Ensure compliance, data sovereignty, and secure handling practices Collaborate cross-functionally to align AI capabilities with regulatory standards You’re curious, self-directed, and motivated to learn quickly. You’re comfortable navigating ambiguity and creating clarity for others. You’re excited about privacy, responsible AI, and building trustworthy technology. You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations. 5+ years of professional experience Experience deploying and managing AI workloads in AWS or Azure Deep technical understanding of LLM usage and orchestration beyond prompt engineering Strong expertise in Python AI ecosystem, specifically: FastAPI LangGraph Proven experience building: Complex RAG systems Autonomous AI agents Experience building evaluation frameworks and iterating based on performance metrics Experience with Knowledge Graphs to enhance RAG precision Familiarity with Privacy-Enhancing Technologies (PETs) Experience with data anonymization techniques Background in compliance-heavy or regulated environments We're a welcoming team that's dependable, curious, moves fast, and full of talented people We're a B-corporation with a mission that matters, in a high-growth space with significant potential You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Competitive-pay compensation and ownership interest/equity Unlimited paid time off, plus a requirement to take at least two weeks off per year We're a Best Place for Working Parents and offer paid parental leave for all new parents Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna A fully and permanently remote company, so you can work from anywhere in the U.S. Receive a MacBook and $600 to craft your home workspace Annual company trip designed to foster connection, creativity, and fun Mental health benefits with free memberships to mindfulness and talk therapy services We’re backed by top-tier investors, including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law. Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.

We’re looking for a Product Marketing Lead to join our Marketing team. This person will play a pivotal role in defining and amplifying Osano’s story as the leading data privacy management platform across our target markets. This position is ideal for a strategic, creative, and execution-oriented product marketer who thrives in high-growth SaaS environments. You are equally comfortable developing differentiated positioning and messaging as you are driving cross-functional go-to-market execution. As a player/coach, you will initially operate as a team of one with the opportunity to build and scale the Product Marketing function as the company grows. Positioning & Messaging Lead the strategy and implementation of differentiated product positioning and persona-driven messaging Champion compelling storytelling that sets the narrative for Osano’s offerings in the privacy and trust management landscape Translate complex product capabilities into clear, differentiated value propositions Lead the strategy and implementation of differentiated product positioning and persona-driven messaging Champion compelling storytelling that sets the narrative for Osano’s offerings in the privacy and trust management landscape Translate complex product capabilities into clear, differentiated value propositions Go-to-Market Leadership Define and execute comprehensive, cross-functional go-to-market strategies for new and existing product launches Own product launch strategy and drive alignment across Marketing, Sales, Product, and Customer Success Ensure successful execution across the full product and sales lifecycle Define and execute comprehensive, cross-functional go-to-market strategies for new and existing product launches Own product launch strategy and drive alignment across Marketing, Sales, Product, and Customer Success Ensure successful execution across the full product and sales lifecycle Sales Enablement & Revenue Partnership Develop and optimize sales playbooks, messaging frameworks, and enablement materials Equip and train Sales teams on Osano’s value proposition and competitive differentiation Establish strong bi-directional feedback loops between Sales and Product Develop and optimize sales playbooks, messaging frameworks, and enablement materials Equip and train Sales teams on Osano’s value proposition and competitive differentiation Establish strong bi-directional feedback loops between Sales and Product Content & Campaign Strategy Oversee creation of high-impact marketing collateral (web copy, webinars, sales decks, demo videos, sales plays, etc.) Partner with Revenue Marketing to design campaigns that drive pipeline growth, expansion, and conversion Oversee creation of high-impact marketing collateral (web copy, webinars, sales decks, demo videos, sales plays, etc.) Partner with Revenue Marketing to design campaigns that drive pipeline growth, expansion, and conversion Market & Competitive Intelligence Serve as the company’s subject matter expert on competitive intelligence and industry trends Own relationships with analysts (Gartner, Forrester, etc.) to elevate Osano’s position in key reports Continuously monitor the AI and privacy landscape to inform positioning and strategy Serve as the company’s subject matter expert on competitive intelligence and industry trends Own relationships with analysts (Gartner, Forrester, etc.) to elevate Osano’s position in key reports Continuously monitor the AI and privacy landscape to inform positioning and strategy