Telnyx

• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration • Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics • Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer • Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness • Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic • Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability • Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions • Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities • Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions • Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood

• Track daily, weekly, and monthly metrics tied to community customers (accounts under $5K monthly spend) • Remain responsive and available to maximize customer satisfaction—addressing inquiries, technical requests, and following through on timelines • Proactively identify issues across your book of customers and engage internal teams to resolve them • Leverage AI tools daily to automate workflows, surface insights, and optimize how you manage your book of business—we're looking for someone who's already building AI into how they work, not just open to it • Respond to customer inquiries about messaging compliance, content guidelines, and registration timelines • Develop strong relationships with key stakeholders, establish critical goals and KPIs, and help customers achieve their messaging objectives • Review prospective traffic for compliance and work with customers to resolve messaging issues • Coordinate with the Telnyx Messaging Team to ensure a smooth compliance experience • Maintain and manage large datasets while keeping customers informed throughout the process

Role Description As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility, and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets, and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will - Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. - Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. - Analyze T.30 (passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. - Run live packet captures from cloud servers on the Linux terminal. - Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. - Monitor operational pager alerts in an efficient and timely manner. - Improve customer self-service through better processes and documentation. - Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. - Liaise with your technical peers for resolution of escalated cases. Qualifications - SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge. - Strong customer-focus, interpersonal and communication skills. - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. - Continually looking to solve problems. - Understand issues and requirements well in order to provide solutions. - Outgoing and socially interactive. - A self-starter looking to assist at any moment and to take the initiative. - Balancing daily workload and multi-tasker who can effectively prioritize work. Requirements - Experience in a product support/application role. - Voice over IP experience with the SIP signalling protocol or other related telephony protocols. - An understanding of general web technologies such as API/SDKs. - Experience working with SMS over SIP SIMPLE, SMPP or HTTP (API requests). - Confidence with technology and the Internet. - A natural curiosity and experience in applying technology to resolve customer issues. Benefits - 5 day week: 9 hour shift with 1 hour break. - Saturday & Sunday is a set working day. - Working days for this role would be Wednesday, Thursday, Friday, Saturday and Sunday. - Rest days would be Monday and Tuesday. - Working Shifts: 8am to 5pm UTC, Wednesday to Sunday.

• Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close • Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals • Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products • Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support • Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI • Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure • Identify technical objections and work with Sales, Product, and Engineering to resolve blockers • Support customer and partner integrations in real-world environments • Build lightweight prototypes or demos that show how Telnyx products can solve customer problems • Maintain deep knowledge of Telnyx's existing and future products • Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams • Support customer meetings, partner conversations, trade shows, and regional events as needed

• Own Vendor Relationships End-to-End: Serve as primary contact for assigned vendors across datacenter, colocation, and connectivity providers. Manage the full lifecycle — onboarding, contract negotiation, renewals, escalations, and offboarding. • Lead Commercial Negotiations: Negotiate pricing, contract terms, SLAs, and NRC/MRC structures. Develop comparison frameworks and present recommendations with clear trade-offs. • Run RFQ Processes: Design and manage RFQ/RFP workflows for new vendor evaluations and expansion projects. Collect, normalize, and analyze vendor proposals to support sourcing decisions. • Manage Network & Connectivity Procurement: Source and negotiate IP transit, private point-to-point circuits, wavelengths, dark fiber, and cross-connects alongside datacenter/colocation deals. • Track & Report Vendor Performance: Maintain contract databases, track SLA compliance, and produce regular reporting on vendor spend, renewal timelines, and performance against commitments. • Manage Vendor Escalations: Own incident and escalation workflows — coordinate RFO/RCA processes, drive resolution with vendors, and ensure contractual remedies are pursued. • Cross-Functional Coordination: Work with network engineering, legal, finance, and procurement on vendor-related initiatives, contract reviews, and infrastructure planning. • Process Improvement: Identify and implement improvements to vendor management workflows, tracking systems, and operational playbooks.

• Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. • Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. • Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. • Run live packet captures from cloud servers on the Linux terminal. • Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. • Monitor operational pager alerts in an efficient and timely manner. • Improve customer self service through better processes and documentation. • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. • Liaise with your technical peers for resolution of escalated cases.

• Build MVP systems, automations, agents, scripts, and internal tools that support GTM growth experiments • Ship working prototypes in weeks, not months, then validate them with real users, real prospects, or real GTM data • Translate growth hypotheses into technical workflows with clear inputs, outputs, success metrics, and failure conditions • Create account research, enrichment, signal-monitoring, event follow-up, outbound-trigger, expansion, and product-led growth workflows using internal and external data sources • Build AI-assisted workflows for research, routing, qualification, prioritization, follow-up, call analysis, and next-best-action recommendations • Work across APIs, webhooks, structured data, automation tools, lightweight code, event data, usage data, data warehouses, and internal agents • Instrument experiments so they can be measured quickly: conversion rate, meeting creation, opportunity creation, pipeline influenced, time saved, adoption, quality, or learning velocity • Decide when to scale an experiment, when to iterate, and when to kill it • Turn successful MVPs into repeatable workflows, durable automations, or specs for engineering/data partnership • Document systems clearly so they can be operated, debugged, improved, and handed off

Role Description We're looking for a Network Project Manager to own the end-to-end delivery of new Point-of-Presence (PoP) builds globally. You'll be the conductor — coordinating vendors, data center providers, procurement, smart hands, and our network engineering team to bring new sites from contract to handover. This is a DC-builds-first role with secondary responsibility for network expansion and new service projects. This is an AI-native role — we expect you to leverage AI tools daily and continuously raise the bar on how AI accelerates your work. What You'll Do - Primary — New PoP / DC Builds (70%) - Own the full project lifecycle for new data center builds — from site selection through to network validation and handover. - Coordinate with the Vendor Relations team and participate in negotiations with DC providers (Equinix, Flexential, Digital Realty, etc.) for rack space, power, PDUs, cross-connects, and cage setup. - Work closely with the Procurement team to manage hardware and optics procurement — routers, switches, optics, and cabling — track POs, lead times, and delivery schedules. - Organize and direct smart hands / remote hands for racking, stacking, cabling, and console access setup. - Ensure every new site has out-of-band management and console access ready before engineering validation begins. - Track build timelines, dependencies, and risks — keep stakeholders informed with clear status updates. - Work tightly with Vendor Relations, Procurement, Vendors, and Network Deployment team as your core cross-functional partners. - Secondary — Network Projects (30%) - Manage network expansion projects (new ports, capacity upgrades, additional circuits) — add/replace hardware as needed. - Coordinate new service and feature rollouts with the network engineering team. - Support architecture, improvement, scaling, and integration projects. Qualifications - 3–5 years of project management experience in IT/telecom, with at least 2 years directly managing data center build-outs or colocation deployments. - Hands-on experience working with major colocation providers (Equinix, Flexential, Digital Realty, or similar). - Solid understanding of DC infrastructure: rack layouts, power (A/B feeds, kW allocations), PDUs, cabling standards, and cooling considerations. - Basic networking knowledge (understanding of routers, switches, optics, transit/transport circuits, console access). - Proven ability to coordinate remote/smart hands for physical installations and troubleshoot issues without being on-site. - Experience managing hardware procurement cycles — POs, lead times, RMA processes. - Strong communication skills — you can write clear status reports, run effective meetings, and keep multiple teams aligned without hand-holding. - AI-first mindset (required) — demonstrated experience building workflows, automations, or tools with AI. Requirements - Knowledge of network console/access infrastructure (serial console servers, OpenGear, etc.). - Experience with project management tools (Jira, Asana, Monday, Linear, or similar). - Familiarity with network validation and turn-up processes. - PMP, PRINCE2, or similar certification (not required, but a plus). What Success Looks Like - New PoP builds delivered on schedule with zero surprises on go-live day. - Smart hands show up prepared, with the right gear, because you provided clear instructions. - Network engineers get a site that's racked, cabled, and console-ready — they validate, not troubleshoot basics. - Procurement and Vendor Relations teams see you as a partner, not a bottleneck. - Your project documentation is clear enough that anyone can pick up where you left off.

• Prospect Like a Pro: Source and qualify new sales opportunities via outbound calls, emails, and social outreach across APAC, with a focus on Southeast Asia. • Be the First Touch: Initiate contact with potential customers and build strong early-stage relationships that lead to meetings and pipeline. • Pitch With Purpose: Understand customer needs and clearly articulate how Telnyx solves real problems with cutting-edge technology. • Partner With AEs: Schedule qualified meetings with Account Executives and collaborate on strategy to accelerate the sales cycle. • Stay Organized: Log activity and insights into our CRM (Salesforce) to maintain pipeline visibility and drive conversion. • Grow Your Knowledge: Learn about our product suite and the competitive landscape so you can speak with confidence and authority. • Shape Our Strategy: Contribute to the refinement of messaging, outreach tactics, and market positioning as we grow in the APAC region.

Role Description We’re looking for an India GTM Lead to help build and scale Telnyx’s commercial presence in India. This is a highly entrepreneurial player-coach role responsible for helping launch and expand one of Telnyx’s most strategically important growth markets. You will lead a direct sales team and have broader market development responsibilities — shaping our local GTM strategy, building strategic relationships across the ecosystem, and helping define how Telnyx wins in India. You’ll work closely with Sales, Forward Deployed Engineering, Marketing, Product, Carrier Relations, Operations, Compliance, and executive leadership to establish and scale our presence in-market. This role is ideal for someone who thrives in fast-moving startup environments, operates independently, and wants meaningful ownership over building a market from the ground up. Responsibilities - Develop and execute Telnyx’s India go-to-market strategy across enterprise, SaaS, AI, telecom, contact center, and platform customers - Personally source, develop, and close strategic customer opportunities across the region - Build a strong pipeline through outbound prospecting, partnerships, ecosystem development, and strategic relationships - Act as a trusted advisor to enterprise customers evaluating communications, Voice AI, messaging, SIP, networking, inference, and telecom infrastructure solutions - Partner closely with FDE teams to drive technical discovery, demos, architecture discussions, and successful deployments - Help shape Telnyx’s positioning, messaging, and market expansion strategy for India - Develop relationships with key SaaS, ISV, channel, and Telecom ecosystem stakeholders - Represent Telnyx at industry events, customer meetings, conferences, and partner engagements - Surface local market intelligence and customer feedback to internal product and operational teams - Help recruit and scale the foundational India GTM organization over time - Operate with high autonomy and ownership in a fast-paced environment Qualifications - 7+ years of experience in enterprise SaaS, telecom, CPaaS, cloud infrastructure, Voice AI, or related technology sales - Strong understanding of the Indian communications and telecom ecosystem - Proven success building pipeline and closing complex enterprise deals - Experience operating in high-growth or startup environments - Ability to work independently and execute in ambiguous environments - Strong consultative sales and relationship-building skills - Comfortable selling to both technical and business stakeholders, including developers, IT, operations, and C-level executives - Excellent written and verbal communication skills - Strong commercial instincts paired with operational rigor - Ability to collaborate cross-functionally across technical and business teams - Based in India with willingness to travel regularly Bonus Points For - Experience selling CPaaS, UCaaS, CCaaS, Voice AI, messaging, telecom APIs, or developer infrastructure products - Existing relationships across Indian telecom operators, enterprise technology buyers, GSIs, BPOs, or SaaS companies - Experience launching or scaling a new market, territory, or regional business - Familiarity with Indian telecom regulations, compliance frameworks, and enterprise procurement processes - Experience with sales methodologies such as MEDDPICC, Challenger, or SPIN Why This Role Matters India is one of the most important long-term growth markets for Telnyx. This role is an opportunity to help define our trajectory in the region from an early stage — building strategic customer relationships, shaping market strategy, and laying the foundation for long-term growth. You won’t inherit a mature territory. You’ll help create it. Location Remote-first role based in India, with regular travel for customer and partner meetings.