• Serve as a first-level resource for delivering timely and professional responses to inquiries, backed by data insights. • Design, develop, and maintain interactive Power BI dashboards and reports to support operational visibility and decision-making. • Collect, clean, and analyze data from multiple sources (Zendesk, billing systems, exam platforms) to identify trends and improve service delivery. • Collaborate cross-functionally with internal departments such as Finance, Test Delivery, Client Services, and Account Management to support overall client satisfaction and operational excellence. • Generate internal reports and automated analytics pipelines to support department efficiency, visibility, and oversight. • Maintain data integrity and governance standards across all reporting tools and datasets. • Present analytics findings to stakeholders in clear, non-technical terms to drive process improvements.

• Collect, review, and track required documentation from families and caregivers • Support the insurance approval process by obtaining and validating required documents • Manage a high volume of inbound and outbound calls with families, doctors' offices, and insurance companies (50–70 calls per day) • Guide families through documentation requirements and next steps • Ensure documentation is accurate, complete, and compliant with Medicaid, Medicare, and state regulations • Maintain organized records and monitor document expiration dates • Send timely follow-ups and reminders to families and external stakeholders • Communicate professionally via phone, email, and text • Collaborate with onboarding, credentialing, and family support teams • Escalate issues that may delay approvals or impact family onboarding

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros. • Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care. • Act as a resource for large and complex Member relationships. • Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention.

Role Description As an Associate, you will be responsible for the development and performance of all sales strategies in the assigned market. You will drive primary sales, secondary sales, and ensure brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives, thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this, you will have the authority to: - Develop your customer management plan - Approve expiry products and issue credit notes for distributors under your control - Recommend appointment and credit limits of distributors - Develop, execute & plan your resource utilization - Participate in Strategy Execution review meetings to ensure alignment You have a very important role to play in the Division's success. Qualifications - Proven experience in sales and business development - Strong understanding of market dynamics and customer needs - Excellent communication and interpersonal skills Requirements - Plan for monthly and quarterly business - Plan for Trade activation business and overall sales - Plan demand generation and fulfillment - Monitor actual Sales and make mid-course corrections - Conduct prescription audits for Abbott brands and competitors - Create and update customer lists with specified doctors/chemists - Identify potential towns and appoint distributors and customers Benefits - Competitive salary - Travel opportunities - Professional development and training Company Description Abbott is a global healthcare company that helps people live their best lives through the development of innovative products and services.