Meazure Learning

• Define and lead enterprise data architecture strategy with strong focus on Azure-based modern data platforms and Lakehouse architecture. • Architect, design, and optimize scalable Data Warehouse and analytics solutions using Azure Synapse, Azure Data Lake Storage Gen2, Databricks, Delta Lake, and Microsoft Fabric. • Build and orchestrate robust ETL/ELT pipelines using Azure Data Factory, Synapse Pipelines, PySpark, and modern orchestration frameworks. • Implement Medallion Architecture (Bronze/Silver/Gold) and scalable data ingestion frameworks supporting batch, streaming, and CDC workloads. • Develop enterprise semantic models and optimize datasets for Power BI Premium, Fabric, and self-service analytics. • Establish enterprise standards for data modeling, governance, security, observability, and performance optimization. • Lead Data Warehouse modernization initiatives and implement scalable Star Schema, Snowflake, and Data Vault 2.0 models. • Drive platform scalability, MPP query tuning, workload optimization, and cloud cost optimization initiatives. • Implement CI/CD, DataOps, and Infrastructure-as-Code practices using Azure DevOps, GitHub Actions, Terraform, or Bicep. • Promote AI-assisted engineering practices leveraging GitHub Copilot, Cursor AI, and Azure OpenAI for development productivity and automation. • Mentor engineering teams and drive engineering excellence, automation, and reusable framework adoption.

• Lead, mentor, and manage a team of Training & Quality associates to plan and execute training calendars, QA audits, and quality improvement projects with accuracy and timeliness. • Monitor team performance against quality scorecards, audit pass rates, training completion rates, and other TQA KPIs to ensure departmental targets are consistently met or exceeded. • Conduct regular 1:1 meetings, performance reviews, and targeted coaching sessions to strengthen associate skills in training facilitation, QA evaluation, and feedback delivery. • Analyze QA audit results, error trends, and training effectiveness data to identify skill gaps, recommend targeted interventions, and implement continuous improvement initiatives. • Collaborate with Operations, Client Services, HR, and Product teams to align training content and quality standards with evolving business requirements and organizational goals. • Oversee calibration sessions, quality audits, and training evaluations; ensure all findings, corrective actions, and training records are tracked and reported accurately using LMS, QA tools, or similar platforms. • Lead the development, documentation, and periodic review of training content, SOPs, quality rubrics, and knowledge base articles to support scalability and standardization. • Manage quality-related escalations and serve as the primary point of contact for complex performance, compliance, or training delivery issues. • Participate in strategic planning, departmental reviews, and leadership meetings to contribute to the direction of Training & Quality initiatives. • Lead or support cross-functional projects aimed at improving training effectiveness, quality scores, onboarding speed, or agent performance. • Perform other duties as assigned by leadership.

• Interpret customer contracts and translate commercial terms into the correct accounting treatment, owning the setup, management, and ongoing integrity of revenue contracts and project structures in Sage Intacct across subscription, per-exam, milestone, IP, and reimbursable revenue models • Serve as the accounting partner to customer success, translating billing and revenue accounting impacts into clear language they can use to support customers, and joining customer calls directly when the technical explanation is best delivered firsthand • Collaborate with customer success, shared services, and project management to design and refine end-to-end revenue workflows, ensuring clean handoffs across contract execution, billing, and accounting • Lead customer account reconciliations of AR, unbilled revenue, and deferred revenue at both the customer and subledger to GL level, investigating and resolving variances across Intacct, billing source platforms, and Power BI revenue analysis layers • Own monthly AR operations for assigned customer portfolios, including generation of usage-based billings, support of cash application, and reconciliation of cash clearing accounts for ecommerce merchant activity • Serve as the escalation point for the AR team on complex collections matters, providing contract context and customer account expertise to help resolve aged balances and unblock collections workflows • Prepare, review, and post monthly journal entries for revenue, reclasses, accruals, and adjustments, supported by clean, audit-ready workpapers • Perform monthly flux analysis on customer accounts including revenue, AR, unbilled, and deferred revenue, providing clear written narrative for leadership review • Serve as a technical sounding board for the team on contract interpretation, ASC 606 treatment, AR treatment, and complex reconciliation matters • Own assigned tasks from start to completion in FloQast, supporting a smooth and timely monthly close

• Drive customer success as the first point of contact for customers in named accounts. • Serve as the primary liaison in sustaining exam volume within current partner accounts. • Protect business with current partners to ensure they won’t be tempted to use a competitor. • Manage anywhere between 10-50 small-market accounts and a typical portfolio between $1M-$2M in annual revenue. • Represent Meazure Learning at meetings with accounts. • Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis. • Provide ongoing education and training on Meazure Learning products in conjunction with Customer Education Team. • Partner with Director, Customer Engagement on projects / programs; providing feedback and ideas for customer engagement. • Drive customer engagement by promoting resources/programs/surveys etc. • Communicate with accounts as needed to discuss goals, develop a success plan, co-present and conduct training using Insight reports, Tableau expertise, and operational understanding of the client. • Forecast volumes for the assigned book of business for a rolling twelve-month basis. • Drive adoption across other segments within the account. • Set and manage partner expectations. • Regularly collaborate with the Partnership team to discuss and strategize and provide updates on relationships with current and future partners. • Prioritize and respond to inbound customer inquiries. • Connect with customers to offer insight and provide additional resources, as needed (both proactive and reactive). • Assist team members with day-to-day questions and connect with them in the event the manager is tied up in other meeting. • Have extensive knowledge of all the services Meazure provides – Online Proctoring (OLP), Test delivery, Testing centers, etc. • Assist with program timeline created and adherence for multi-service clients. • Define possible client solutions and customer experiences and help clients envision future states and value propositions. • Track and improve on churn rate and satisfaction scores in assigned accounts. • Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities.

• Serve as the primary point of contact for 10–50 small-market accounts, managing a portfolio totaling $1M–$2M in annual revenue. • Provide strategic support to Senior CSMs across key strategic accounts to drive retention and growth. • Drive long-term customer success, retention, and growth. • Develop strong relationships with stakeholders and decision-makers across your accounts. • Forecast exam volume and other usage metrics on a 12-month rolling basis. • Partner with Product for product and feature roll out- gain beta and pilot partners and assist with client adoption • Conduct ongoing client education, including presentations, usage insights (e.g., PowerBI), and best practices. • Collaborate with the Customer Education and Product teams to ensure client enablement and satisfaction. • Proactively address client challenges and opportunities with a solution-oriented mindset. • Promote engagement tools, feedback loops, and satisfaction surveys. • Partner with the Director of Customer Success on client initiatives and special projects. • Act as a point of contact for team members in the absence of a manager. • Assist in internal knowledge sharing and informal mentorship for Customer Success Associates I.

• Help define and elevate the user experience for learners and professionals around the world • Collaborate with talented, mission-driven colleagues across regions • Work in a culture that values trust, innovation, and transparency • Design, implement, and maintain scalable, secure, and reliable CI/CD pipelines • Manage and optimize cloud infrastructure (e.g., AWS, Azure) and container orchestration (e.g., Kubernetes) • Drive automation across infrastructure and development workflows • Build and maintain monitoring, alerting, and logging systems to ensure reliability and observability • Collaborate with Engineering, QA, and Security teams to deliver high-performing, compliant solutions • Troubleshoot complex system issues in staging and production environments • Guide and mentor junior engineers and contribute to DevOps best practices

Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship. Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy. Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy. Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery. Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns Set and manage partner expectations, addressing risks and issues before they impact outcomes. Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business. Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams. Leverage data to guide conversations, demonstrate value, and inform strategic decisions. Use performance trends and customer insights to proactively optimize testing programs and partner outcomes. Partner closely with the Sales and Account Management team to align on account strategy, pipeline, renewals, and expansion opportunities. Represent Meazure Learning at client meetings, industry events, and conferences to strengthen relationships and elevate Meazure’s brand. Serve as a senior resource for the Customer Success team, providing guidance and support on complex accounts and escalations. Act as a trusted advisor to both customers and internal stakeholders across the organization.

• Coordinate entire sales process from prospecting and demand creation to close and activation. • Build an internal network of stakeholders and develop key relationships within prospect accounts. • Generate demand by assisting prospects to identify current needs, and then effectively articulate how Meazure Learning can add value through our services, solutions and partnerships. • Work closely with the RFP team in planning, writing/editing, and delivering RFI/RFP responses. • Serve as a trusted & consultative strategic advisor to our prospects. • Leverage Meazure Learning’s sales tools and methodology to effectively manage accounts, opportunities, and pipeline. • Provide detailed and accurate sales forecasting. • Be accountable for maintaining, reporting and measuring data through Salesforce.com. • Manage prospect expectations and contribute to a high level of prospect satisfaction during the sales process. • Create and execute market vertical plan and strategy for closing net new business to meet or exceed quota. • Continuously improve sales processes that drive desired sales outcomes and identify problems and bring solutions where and when required. • Drive client satisfaction throughout the entire lifecycle of the clients’ buying process by tailoring the experience and taking ownership of the sales process. • Promote company image, brand through marketing and thought leadership. • Negotiate between internal stakeholders to achieve an optimal outcome for the client and company. • Monitor prospect, market and competitor activity to effectively position product and service offerings and overcome objections when presented. • Create and deliver presentations at trade conferences to drive thought leadership and brand position. • Collaborate with marketing to establish successful differentiation programs. • Up to 25% travel including client meetings and conferences.

• Solid understanding of multiple programming languages, frameworks, and software development principles • Develop and maintain our WebRTC video solutions, focusing on building a reliable, low-latency, and highly scalable processing engine • Takes ownership of features and works independently on assigned tasks, ensuring code quality and adherence to best practices • Provides guidance and mentorship to junior engineers, participates in code reviews, and contributes to technical design discussions • May start leading small projects or act as a subject matter expert (SME) in a specific technology area • Demonstrates strong communication, collaboration, and leadership skills within the team • Remains up to date with industry trends and emerging technologies relevant to the team’s domain

• Design, implement, and maintain scalable, secure, and reliable CI/CD pipelines • Manage and optimize cloud infrastructure (e.g., AWS, Azure) and container orchestration (e.g., Kubernetes) • Drive automation across infrastructure and development workflows • Build and maintain monitoring, alerting, and logging systems to ensure reliability and observability • Collaborate with Engineering, QA, and Security teams to deliver high-performing, compliant solutions • Troubleshoot complex system issues in staging and production environments • Guide and mentor junior engineers and contribute to DevOps best practices