Role Description The Implementation team is seeking an Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real-world facilities, maintenance, and vendor-management workflows. You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations. This position requires someone comfortable operating in a fast-paced environment, balancing technical depth with clear, confident client-facing communication. Key Responsibilities - Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery. - Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints. - Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines. - Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption. - Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders. - Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership. - Deliver end-to-end client support, including configuration recommendations, platform training, and integration support. - Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution. - Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery. - Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience. - Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement. Qualifications - Bachelor’s degree or equivalent professional experience. - 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms). - Strong understanding of Service Delivery environments. - Proven experience managing all phases of the enterprise implementation lifecycle. - Demonstrated ability to deliver complex, multi-stakeholder implementations for enterprise customers. - Strong problem-solving skills with the ability to independently resolve customer issues. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple projects, priorities, and budgets. - Ability to mentor and support other project managers. - Willingness to travel up to 40%. Preferred / Desired Skills & Experience - Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes. - Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus. - Experience delivering enterprise software training. - PMP certification or equivalent is a plus. Benefits - Competitive base pay. - Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. Company Description ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. We are the leader in our space, and we continue to earn that position by driving innovation around IoT, AI, and data with our software and services. In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies.

Title: Translation Project Coordinator- Gaming Location: Portugal Full time Remote Job Description: About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. About the role The Translation Project Coordinator supports the day-to-day execution of localization projects by coordinating resources, schedules, workflows, and communications to ensure efficient, high-quality delivery. Reports to the Operations Manager and works closely with Project Managers. Requirements Key responsibilities - Oversee project schedule and progress to ensure timely, high-quality delivery. - Create, maintain, and improve documentation to ensure visibility, accuracy, and efficiency. - Identify and troubleshoot operational challenges, proactively mitigate risks, and escalate issues to management as needed. - Conduct project scoping, effort estimation, timeline planning, and feasibility assessments. - Manage client and vendor communications effectively, maintaining strong stakeholder relationships and ensuring clear expectations and timely updates. - Demonstrate adaptability and flexibility by proactively responding to shifting project requirements and business priorities. - Support Project Manager responsibilities as needed, including coverage during absences. - Coordinate and manage multiple projects simultaneously, effectively prioritising tasks based on urgency, impact, and business objectives. - Select and allocate appropriate resources to projects, balancing quality, efficiency, and profitability. - Maintain a high level of responsiveness and professionalism in all communications. - Support cross-functional tasks, including machine translation deployment, LQA coordination and implementation of new tools or technologies. - Conduct quality assessments on project deliverables, including sanity checks and editing distance analysis. - Monitor project financial performance, including budget, margin, and resource utilisation. - Track and report on project delivery, quality, and operational KPIs. Compliance and Ethics - Ensure team adherence to company Security, Confidentiality, and Health & Safety policies. - Comply with IT and HR procedures and ensure team-wide compliance. - Uphold ethical business practices, ensuring all actions align with the company's values. Knowledge, Experience and Skills - At least 1 year of experience in project coordination, preferably within the video game, localization, or language services industry. - Experience coordinating or leading teams, with strong mentoring skills and the ability to lead by example. - Excellent communication, stakeholder management, and problem-solving skills. - Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment. - Proactive, adaptable, and solution-oriented mindset with a strong sense of ownership and accountability. - Proficiency in CAT tools (e.g., memoQ) and familiarity with project management platforms. Benefits What we offer: - You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. - Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages. - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the well-being of our employees and have a dedicated employee well-being program. We empower our people and offer regular progression opportunities to ensure our employees flourish. - Learn as you work and be part of something real that changes the face of gaming - forever. - Working with a global multi-lingual workforce with superb training and promotion and progression opportunities. Working Condition: - Fully remote within Portugal - Full Time Uncertain Term Contract - Working Hours: 13:00 – 21:30 local time ALL APPLICATION MUST BE SENT IN ENGLISH

Title: Project Manager (Corporate Event Experiences Planner) Job Description: Employment Type: Full-time Location: New York Work Site Type: Hybrid Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com Location: Must reside in NY/NJ/CT to be able to commute to NY office 3 days a week, subject to change to 5 days. What You Would Get To Do The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions - Full life cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity - Financial management, including budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting - Sourcing, negotiating and managing site selections, contract management for venues and suppliers - Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management - Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.) - Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders - Co-plan with colleagues and the client on larger scale programs; strong team player - Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed - Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events - Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements - Share knowledge of best practices, new suppliers, services and venues What We Are Looking For - Bachelor's Degree preferred - 5–7+ years’ event management experience, preferably in a corporate or financial environment - Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events - Experience in working with and managing senior clients - Proficient with Microsoft Office applications such as PowerPoint and Excel - Motivated, self-starter, ability to work independently and project plan; ability to think innovatively - Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines - Virtual event experience preferred – Webex and Zoom experience a plus - Leadership/influencing/negotiation and decision-making skills - Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions - Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles - Strong client management skills - Strong oral and written communication skills - Ambitious, proactive and highly organized - Willing to travel to various locations for site-visits and on-site management of events - Experience working with large and complex databases preferred, Cvent experience preferred - Knowledge of venues and suppliers in key US cities - Travel 20-40% - Very good communication and social skills At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth - Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA) - 401 (k) - Five Flexible Spending Accounts Options - Generous Paid Time Off Allowance - Employee Assistance Program (EAP) - Life, Disability & Pet Coverages - Wellness Stipend - Mobile Phone Allowance - Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more - Aura Identity Theft Protection - Discretionary Bonus Structure - Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $77,518.00 - $100,774.00. This role is also eligible for an annual discretionary bonus. (change as required) Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-hybrid #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Role Description Kadiak, LLC, a Koniag Government Services company, is seeking a Senior Sustainment Project Manager – Federal Electronic Health Record (EHR) Program in MD. The position is remote. This position requires the candidate to be able to obtain a Public Trust. We are seeking an experienced Senior Sustainment Project Manager to lead the planning, execution, and continuous improvement of sustainment activities for a large-scale Federal Electronic Health Record (EHR) implementation. This role is responsible for ensuring the successful transition from deployment to steady-state operations while driving operational excellence, stakeholder satisfaction, and continuous service improvement. The ideal candidate is a strategic critical thinker with exceptional project management expertise, a passion for process improvement, and a proven ability to lead complex initiatives across highly cross-functional, multi-vendor, and client-facing environments. This individual will collaborate with government stakeholders, clinical and technical teams, implementation partners, and operational support organizations to ensure the long-term success and optimization of the EHR platform. Key Responsibilities - Lead sustainment initiatives supporting a large-scale Federal EHR program, ensuring operational readiness, stability, and continuous improvement. - Manage multiple concurrent workstreams across technical, operational, clinical, and business stakeholders. - Develop and maintain integrated project plans, schedules, risk registers, issue logs, and executive status reports. - Serve as the primary interface between government clients, implementation partners, and third-party vendors to coordinate activities and resolve cross-functional dependencies. - Drive process optimization initiatives that improve operational efficiency, service delivery, governance, and customer satisfaction. - Facilitate executive-level meetings, steering committees, and cross-functional working groups while communicating project status, risks, and mitigation strategies. - Identify operational gaps, analyze root causes, and develop scalable solutions that improve sustainment performance. - Partner with Change Management, Training, Infrastructure, Cybersecurity, Service Desk, Clinical Informatics, and Engineering teams to ensure seamless operational support. - Monitor project performance using KPIs, SLAs, and operational metrics to drive data-informed decision making. - Manage project scope, budget, schedules, resource allocation, and contractual deliverables while ensuring compliance with federal requirements. - Lead risk identification, mitigation planning, and issue resolution across multiple organizations and vendors. - Ensure adherence to PMO governance, quality standards, and federal program management best practices. - Support transition planning, release management, and operational readiness activities for new EHR capabilities. Qualifications - Bachelor's degree in Business, Healthcare Administration, Information Technology, Engineering, or a related field. - 8+ years of project or program management experience supporting large-scale IT or healthcare technology initiatives. - Demonstrated experience supporting Federal government contracts, preferably within the Department of Veterans Affairs (VA), Department of Defense (DoD), or other federal healthcare agencies. - Experience supporting Electronic Health Record (EHR) implementations, sustainment, optimization, or modernization programs. - Proven success leading highly cross-functional teams across multiple organizations and vendor partners. - Strong client-facing consulting experience with executive-level communication and stakeholder management skills. - Exceptional critical thinking, analytical problem-solving, and decision-making abilities. - Demonstrated experience leading business process improvement initiatives using Lean, Six Sigma, Agile, ITIL, or similar methodologies. - Experience managing project risks, dependencies, budgets, schedules, and contractual deliverables. - Strong facilitation, negotiation, conflict resolution, and organizational skills. - Proficiency with project management tools such as Microsoft Project, Jira, Azure DevOps, ServiceNow, or similar platforms. - Ability to Travel 2-4 times per year (~15% travel time). Preferred Qualifications - Active PMP certification. - Agile certifications (Certified ScrumMaster, PMI-ACP, SAFe, or equivalent). - ITIL Foundation or higher certification. - Lean Six Sigma Green Belt or Black Belt certification. - Experience supporting Oracle Health (formerly Cerner Millennium), Epic, or other enterprise EHR platforms. - Experience working within highly regulated federal healthcare environments. - Active Public Trust or Secret security clearance (or ability to obtain one). Core Competencies - Strategic and critical thinking - Process improvement and operational excellence - Executive stakeholder management - Cross-functional leadership - Multi-vendor coordination - Client relationship management - Program governance - Risk and issue management - Change leadership - Executive communication and presentation - Data-driven decision making - Continuous improvement mindset - Collaboration and influence without direct authority - Adaptability in fast-paced, complex environments What Success Looks Like The successful candidate will establish trusted relationships with government stakeholders, effectively coordinate across multiple vendors and functional teams, proactively identify and resolve operational challenges, and continuously improve sustainment processes that enhance system performance, customer experience, and mission outcomes. They will bring a collaborative leadership style, a commitment to operational excellence, and the ability to navigate ambiguity while delivering measurable results in a complex federal healthcare environment. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.