DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being.
Home-Based Sales Assistant
Location
USA Timezones + 1 moreAll locations: USA Timezones | PLT (UTC+5)
Posted
1 day ago
Salary
₱45K - ₱50K / month
Seniority
Mid Level
Job Description
Home-Based Sales Assistant
DCX
Role Description The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions. - Responsible for providing customers with information on product pricing, features, and availability. - Responsible for creating proposals, quotes, and opportunities. - Responsible for creating presentation formats and compiling data for the preparation of sales presentations. - Responsible for documenting all order-related activities in various systems. - Responsible for sending a follow-up with suppliers on orders. - Ensure up-to-date records of customer interactions, transactions, comments, and complaints. - Responsible for managing a high volume of inbound and outbound emails. - Responsible for providing general day-to-day customer service to clients and vendors. - Ad hoc tasks aligned with those mentioned above. Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - 1-2 years of direct Promotional, Customer Service, or Order Management role. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Proficient in both Microsoft and Google applications. - Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. - Direct experience in the promotional industry or comparable e-commerce experience is beneficial. - Customer orientation and the ability to adapt to and respond to diverse types of characters. - Comfortable with social media marketing. - Familiarity with various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore). Requirements - A highly proficient communicator in both spoken and written English. - Strong organizational and time management skills. - Strong customer service orientation. - Ability to prioritize, multitask, be flexible, and meet deadlines. - Excellent problem-solving skills. Benefits - Salary Range: Php 45,000 - 50,000. - Industry: Promotional Products. - Job Type: Full-time. - Work Shift: 8:00 AM - 5:00 PM MST (USA). - Workdays: Monday through Friday (USA). - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.
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