• Responsible for the day-to-day relationship between MWI and the MVH strategic accounts • Develop and maintain successful working relationships with relevant departments at MWI • Work closely with customers and collaborate with internal departments • Ensure correct accounting, billing, and customer contract procedures are maintained • Successfully deliver customer orders • Provide standard and ad hoc reports to meet customer specifications • Assist with analytical and operational solutions • Provide accurate information regarding products, pricing, services, policies and procedures • Maintain detailed records of customer interactions/communications in CRM (Orbit) system • Handle escalated issues and recommend solutions for customer challenges • Make suggestions to improve customer service operations • Complete assigned special projects • Maintain MBX email inbox of COUPA orders

• Be the direct contact for key stakeholders to communicate the value proposition • Develop customer relationships while maximizing opportunities based on strong account plans • Drive Sales for target HCPs across channels • Develop SMART pre-call objectives in line with territory plans • Handle objections and concerns effectively • Educate medical providers and other decision-makers • Identify and develop advocates • Manage stakeholder meetings • Analyze sales reports and adapt territory plan as needed • Collaborate with local cross-functional teams • Adhere to industry and AbbVie compliance requirements

• Lead demanding technical/commercial consultations with our customers in close collaboration with customer service, product management, and application engineers to ensure the highest customer satisfaction. • Actively drive the acquisition and identification of new customers and open up new customer segments with our Kennametal products. • Independently manage the entire sales process from your home office through regular customer visits within your sales territory. • Confidently lead the preparation of offers and bidding processes, taking on negotiation of awards and contracts until successful completion. • Impress our current and potential customers during presentations, symposiums, or trade shows. • Keep an up-to-date view of the market and act as an idea developer and initiator within the company.

• Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution • Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments • Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner. • Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows. • Identify and assist patients with copay assistance programs, grants, and financial support resources. • Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines. • Support overall department goals by collaborating with internal teams to enhance the patient financial experience.