Role Description The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc. - Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence. - Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities. - Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders. - Provide leadership to property-level GMs and Directors of Operations. - Provide executive-level reporting to ownership groups, brand leadership, and the Board as required. - Champion a culture of accountability, data-driven decision-making, and cross-functional collaboration. - Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent. - Accountability for selection and performance management of property GMs. - Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance. - Collaborate with Human Resources, Revenue Management, Commercial, and Finance to effectively manage P&L. Qualifications - 10+ years of operations leadership across hotels and/or resorts, including experience in the luxury market. - Operations experience or GM assignments with responsibility for multiple units. - Minimum of 5 years as a large operations Full-Service General Manager experience with a proven track record of success. Preferably 2 – 5 years’ experience as a Full-Service VP of Hotel Operations. - Demonstrated expertise in building and sustaining strong owner relationships. - Bachelor’s degree in hospitality, business or a related field. Key Competencies - Enterprise Workforce Strategy - Labor Productivity & Cost Optimization - Multi-Property Leadership & Benchmarking - Financial & Operational Forecasting - Executive Communication & Stakeholder Alignment

• Quality audit of vehicle inspections (PDI): Conduct regular audits of vehicle inspections carried out at the port • Verify compliance with PDI (Pre-Delivery Inspection) standards and procedures • Damage classification control: Ensure correct application of A/B/C damage categorization criteria • Quality check of repairs and restorations: Verify absence of residual defects after repair (appearance, fitment, operation, finish, cleanliness) • Verify full traceability of repairs carried out • Quality reporting control: Verify the quality and consistency of weekly reports • Check traceability of inspections and damages • Produce audit summaries with KPIs, deviations and corrective actions • Expected deliverables: Audit reports, action plans and deviation follow-up, weekly quality reporting, quality KPI dashboards

• Own the design, funding strategy, governance, and end-to-end administration of the company's total rewards programs • Lead annual compensation cycles — merit, promotion, and bonus planning • Serve as the executive-facing owner of the benefits program • Direct the systems and operations backbone of total rewards • Champion the use of AI-driven tools and automation across total rewards and HR operations • Manage, coach, and develop a team of compensation/benefits analysts and HR business partners • Partner cross-functionally with Finance, Legal, HRIS/IT, and senior HR leadership • Monitor market trends and legislative changes • Own vendor management and RFP processes for benefits brokers, carriers, and compensation/HRIS technology partners • Build and maintain reporting, dashboards, and audit processes • Act as an escalation point for complex compensation and benefits questions

Fixed Operations Performance Manager Location: Remote - North Carolina Job Description: Job Family Group Sales Job Profile Operations Performance Manager - CAI Management Level Manager - Non-People Leader Flexible Work Option Can work remotely but needs to live in the specified city, state, or region Travel % Yes, 50% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Job Description The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio—including F&I, DMS, and Xtime Service products—for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive’s suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position primarily encompassing Charlotte, North Carolina. Preference goes towards applicants within the territory. What You’ll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What’s In It For You? Here’s a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Who You Are Minimum Requirements: - Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Hands-on experience in our Xtime platform - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels—from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.