The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including F&I, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position encompassing Arkansas, Tennessee, Missouri, and Mississippi. We are open to applicants in the Central time zone. What You'll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Hands on experience in our Xtime platform - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels-from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. USD 82,500.00 - 123,700.00 per year Compensation: Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including F&I, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position encompassing Arkansas, Tennessee, Missouri, and Mississippi. We are open to applicants in the Central time zone. What You'll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Hands on experience in our Xtime platform - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels-from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. USD 82,500.00 - 123,700.00 per year Compensation: Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Serve as the system administrator and super user of all CX systems and platforms — designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency • Manage the CX tech stack — Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA). • Measure AI tool performance across CX — track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership • Evaluate CX processes based on operational data — identifying bottlenecks, manual work, and throughput constraints — and present recommendations to CX leadership for approval to build and implement solutions. • Build and maintain automated dashboards and reporting for CX leadership — team performance, partner health, ticket trends, SLA compliance, and operational KPIs • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis • Generate data-driven insights for QBRs, executive reviews, and board-level reporting • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps • Deliver regular performance reporting that supports executive alignment and strategic planning • Enhance and manage the partner health scoring methodology — ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends — ensuring the right data is accessible and structured to surface growth and retention opportunities • Maintain the operational cadence of CX — recurring reports, metric reviews, process documentation, and operational housekeeping • Execute on strategic initiatives directed by CX leadership — from new tool rollouts to process redesigns to cross-functional projects • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment

• Designing and implementing standard operating procedures (SOPs) to improve productivity across the division. • Supporting the planning and execution of projects and strategic initiatives. • Delivering training and guidance to team members on operational processes and best practices. • Developing and maintaining efficient workflows to support operational outcomes and informed decision-making. • Enhancing internal and partner training programs by refining procedures, tools, and best practices. • Conducting financial analysis and preparing regular reports. • Managing and optimizing order processing and fulfillment.