Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for passionate, customer-focused professionals to join a leading streaming platform as Portuguese-Speaking Video Streaming Customer Experts, based remotely within Greece. This is a highly sought-after Portuguese-speaking job that places you at the heart of the digital entertainment industry, supporting Portuguese-speaking subscribers with their video streaming experience. Key Responsibilities - Deliver outstanding customer support to Portuguese-speaking subscribers of a premium video streaming platform via live chat, email, and phone channels. - Assist customers with account setup, subscription management, billing enquiries, and troubleshooting streaming and playback issues across multiple devices. - Guide users through platform features, content navigation, and personalisation settings to enhance their overall streaming experience. - Diagnose and resolve technical difficulties related to internet connectivity, app performance, and device compatibility in a professional and efficient manner. - Escalate complex or unresolved cases to specialist technical teams while maintaining clear communication with the customer throughout the resolution process. - Accurately log all customer interactions, feedback, and case details within the company's CRM and support management systems. - Stay fully up to date with the latest platform updates, new content releases, and service changes to provide customers with accurate and timely information. - Actively contribute to team performance targets, customer satisfaction metrics, and continuous improvement initiatives within the streaming support environment. Qualifications - Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role. - Valid EU passport or national ID card (mandatory requirement). - A genuine passion for digital entertainment, streaming platforms, and delivering a superior customer experience. - Strong communication and interpersonal skills with the ability to handle enquiries in a calm, professional, and empathetic manner. - Basic technical aptitude and familiarity with streaming devices, smart TVs, mobile applications, and web browsers. - Previous experience in customer support, technical helpdesk, or a related service environment is an advantage but not strictly required — full training is provided. - Ability to work independently in a remote environment with a reliable internet connection, within Greece. Benefits - Competitive Monthly Salary that reflects your skills and experience. - Fully Paid Training Programme tailored to the streaming platform environment. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package — including return flights, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential. - Remote work flexibility within Greece, supporting a healthy work-life balance. - Career development opportunities within a globally recognised streaming and customer service environment. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your personal and professional wellbeing. How to Apply Are you ready to elevate your career as a Portuguese-Speaking Video Streaming Customer Expert and take full advantage of this exceptional opportunity? Do not miss your chance to secure one of the most rewarding Portuguese-speaking jobs and Jobs in Greece available right now. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps.

Role Description GEA PERU (Grupo Especializado de Asistencia) se encuentra en la búsqueda de talentos como tú para trabajar de manera presencial en el rubro de Call Center para nuestra campaña ATENCION AL CLIENTE POSTPAGO PERU. - Modalidad: REMOTA 100% FULL TIME - Horario: 12pm a 9pm / 1pm a 10pm - Turno Tarde - Descanso rotativo: 1 día a la semana Qualifications - No se especifican calificaciones en la descripción proporcionada. Requirements - No se especifican requisitos en la descripción proporcionada. Benefits - Ingreso Básico: s/1130 - Bono de productividad: s/480 - Bono bienvenida: s/100 - Bono de Asistencia Perfecta: s/250 - Bono Permanencia: s/200 - Pagos Mensuales (fines de cada mes). - Capacitaciones pagadas: S/360.00 (s/30 X DÍA) - PAGOS PUNTUALES - Línea de carrera y posibilidad de ascenso. - Excelente clima laboral. - Grandes incentivos por alcance de metas. - Concursos, premiaciones, reconocimiento al trabajador del mes. - Beneficios y Convenios Corporativos (Educativos, Entretenimiento, etc.) - Campañas de Salud (Servicio Psicológico gratuito).

• Point of contact for up to 25 employees • Responding to all customer service-related inquiries • Supporting process optimization and employee onboarding • Responsible for coordinating day-to-day operations • Use of monitoring and reporting tools

• Deliver a consistently customer‑focused experience in a fast‑paced call centre environment • Manage high volumes of inbound calls in a timely and professional manner • Provide high‑quality care, support, and problem resolution • Apply strong soft skills—active listening, patience—especially during difficult calls • Maintain strict confidentiality, privacy, and ethical standards • De‑escalate challenging situations with calmness and professionalism • Represent the company with courtesy, integrity, and respect • Collaborate effectively with colleagues and resolve conflict respectfully • Work independently with strong self‑motivation and reliability • Contribute to a safe, inclusive, and supportive team environment