• Point of contact for up to 25 employees • Responding to all customer service-related inquiries • Supporting process optimization and employee onboarding • Responsible for coordinating day-to-day operations • Use of monitoring and reporting tools

• Deliver a consistently customer‑focused experience in a fast‑paced call centre environment • Manage high volumes of inbound calls in a timely and professional manner • Provide high‑quality care, support, and problem resolution • Apply strong soft skills—active listening, patience—especially during difficult calls • Maintain strict confidentiality, privacy, and ethical standards • De‑escalate challenging situations with calmness and professionalism • Represent the company with courtesy, integrity, and respect • Collaborate effectively with colleagues and resolve conflict respectfully • Work independently with strong self‑motivation and reliability • Contribute to a safe, inclusive, and supportive team environment

• Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. • Ensure the safety and privacy of customer data by following all company policies and procedures. • Perform other duties as needed to support overall business operations.