Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for passionate, customer-focused professionals to join a leading streaming platform as Portuguese-Speaking Video Streaming Customer Experts, based remotely within Greece. This is a highly sought-after Portuguese-speaking job that places you at the heart of the digital entertainment industry, supporting Portuguese-speaking subscribers with their video streaming experience. Key Responsibilities - Deliver outstanding customer support to Portuguese-speaking subscribers of a premium video streaming platform via live chat, email, and phone channels. - Assist customers with account setup, subscription management, billing enquiries, and troubleshooting streaming and playback issues across multiple devices. - Guide users through platform features, content navigation, and personalisation settings to enhance their overall streaming experience. - Diagnose and resolve technical difficulties related to internet connectivity, app performance, and device compatibility in a professional and efficient manner. - Escalate complex or unresolved cases to specialist technical teams while maintaining clear communication with the customer throughout the resolution process. - Accurately log all customer interactions, feedback, and case details within the company's CRM and support management systems. - Stay fully up to date with the latest platform updates, new content releases, and service changes to provide customers with accurate and timely information. - Actively contribute to team performance targets, customer satisfaction metrics, and continuous improvement initiatives within the streaming support environment. Qualifications - Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role. - Valid EU passport or national ID card (mandatory requirement). - A genuine passion for digital entertainment, streaming platforms, and delivering a superior customer experience. - Strong communication and interpersonal skills with the ability to handle enquiries in a calm, professional, and empathetic manner. - Basic technical aptitude and familiarity with streaming devices, smart TVs, mobile applications, and web browsers. - Previous experience in customer support, technical helpdesk, or a related service environment is an advantage but not strictly required — full training is provided. - Ability to work independently in a remote environment with a reliable internet connection, within Greece. Benefits - Competitive Monthly Salary that reflects your skills and experience. - Fully Paid Training Programme tailored to the streaming platform environment. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package — including return flights, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual earning potential. - Remote work flexibility within Greece, supporting a healthy work-life balance. - Career development opportunities within a globally recognised streaming and customer service environment. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your personal and professional wellbeing. How to Apply Are you ready to elevate your career as a Portuguese-Speaking Video Streaming Customer Expert and take full advantage of this exceptional opportunity? Do not miss your chance to secure one of the most rewarding Portuguese-speaking jobs and Jobs in Greece available right now. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps.