• Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. • Ensure the safety and privacy of customer data by following all company policies and procedures. • Perform other duties as needed to support overall business operations.

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

• Become deeply knowledgeable about the Teamworks product suite • Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and business impact. • Gain an understanding of our customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. • Fulfill technical requests including workflow configuration, dashboard and visualization building, third-party integration setup, data uploads, template creation, workflow customization, and general troubleshooting. • Communicate clearly and responsively with customers, owning all correspondence from initial contact through resolution. • Handle sensitive information, including athlete health data, and enforce data security measures to protect all information. • Coordinate with internal stakeholders across Product and Engineering to surface bugs and customer feedback, providing thorough documentation when escalating, and ensuring products are improving and customer needs are being met. • Contribute to internal process improvements that keep team KPIs healthy as the business scales. • Participate in a rotating schedule for weekend coverage during high-stakes customer projects.