SIXT

• Point of contact for up to 25 employees • Responding to all customer service-related inquiries • Supporting process optimization and employee onboarding • Responsible for coordinating day-to-day operations • Use of monitoring and reporting tools

Role Description At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers with professionalism and empathy. - In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. - You work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner. - You handle inbound and outbound communication via email and phone, providing seamless support throughout the process. - You create orders and reserve the requested vehicles accurately and efficiently. - You act as the key point of contact for customers during stressful situations, delivering calm and effective solutions. - You contribute to a collaborative, international remote team committed to service excellence. Qualifications - Customer Orientation: You have an excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interaction. - Language Proficiency: You are fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus. - Effective Communication: You are open-minded, communicative, and confident in both written and verbal exchanges. - Flexibility: You can adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h). - Teamwork & Collaboration: You work effectively within an international team, fostering cooperation and a positive working atmosphere. - Solution-Focused Mindset: You quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction. Benefits - Permanent Contract: A stable project with real opportunities for progression. - Attractive Salary and Professional Growth Opportunities: Competitive salary of €21,600 gross/year (12 payments), plus €60 telework allowance and a 30% night shift premium for hours between 22:00–06:00h, with professional development opportunities in an international environment. - Flexible Remote Work Model: Work from anywhere in Spain with flexible working hours. - Work-Life Balance: Enjoy a day off for your birthday and additional vacation days for your SIXT anniversary. - Flexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant card. - Exclusive Employee Benefits: Discounts for family and friends on SIXT rentals, plus offers on hotels, stores, Gympass, business schools, and more. Company Description We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

• Own the Transformation End-to-End • Be accountable for Fleet Ops target architecture • Sequence the roadmap across teams and make strategic calls • Build canonical data and event backbone • Drive legacy decommissioning • Run strategic forums and brief the executive committee • Partner with lifecycle business owners and country GMs

• Ensure private customers receive replacement vehicles in case of breakdowns and accidents • Process orders promptly and in a customer-oriented manner via email or phone • Collaborate with various insurance and roadside assistance companies • Create orders and reserve requested vehicles

• Calculate and validate incentive and bonus payouts based on defined program rules • Prepare recurring and ad hoc reports to track performance metrics • Extract, clean, and validate data using Excel and SQL • Collaborate closely with HR, Finance, and Operations teams • Identify opportunities to improve efficiency and automate processes • Maintain accurate records of payouts and adjustments

• You explore, implement the latest AWS and big data technologies to uncover hidden opportunities, enable new capabilities, and build integrations for the SIXT Data Shop • You design, build, and operate the core infrastructure underpinning the Data Platform — including Kubernetes workloads, AWS services, and reusable Terraform modules — with a focus on reliability, scalability, and developer experience • You partner with Data Engineers, BI Analysts, and Data Scientists to architect optimal solutions for diverse analytical use cases, including dashboarding, ad hoc analytics, data-as-a-product, and machine learning • You contribute to the Data Platform vision and roadmap through your expertise and intellectual curiosity, setting technical direction and engineering standards that the wider team builds on • You demonstrate the highest standards of integrity and data protection when handling sensitive customer data

• You support the Inside Sales team by leading, coaching, and managing workload distribution and performance • You manage and improve processes for account setup, customer onboarding, billing coordination, documentation, reporting, and sales support • You liaise as a systems expert, ensuring accuracy and consistency across Cobra, Salesforce, Highway, DocuSign, and other platforms • You maintain strong Salesforce and system discipline, keeping account data, activities, billing status, and customer records accurate and up to date • You receive and resolve client and account-related requests efficiently by partnering with internal teams including Pricing, Credit, Receivables, Legal, Implementation, Operations, and Sales • You assist with leadership visibility around open requests, team workload, turnaround times, reporting needs, process gaps, and key support priorities

• You support the Inside Sales team by leading, coaching, and managing workload distribution and performance. • You manage and improve processes for account setup, customer onboarding, billing coordination, documentation, reporting, and sales support. • You liaise as a systems expert, ensuring accuracy and consistency across Cobra, Salesforce, Highway, DocuSign, and other platforms. • You maintain strong Salesforce and system discipline, keeping account data, activities, billing status, and customer records accurate and up to date. • You receive and resolve client and account-related requests efficiently by partnering with internal teams including Pricing, Credit, Receivables, Legal, Implementation, Operations, and Sales. • You assist with leadership visibility around open requests, team workload, turnaround times, reporting needs, process gaps, and key support priorities.

• First point of contact for our customers – friendly, professional, and passionate about sales and service • Greet and guide all customers through the car rental process, building rapport and identifying needs from the first moment • Prepare rental agreements and confidently upsell vehicle upgrades, protection packages, fuel options, and additional services to maximize every interaction • Meet and exceed sales goals through successful upselling and cross-selling, motivated by performance-based earnings • Handle customer inquiries with urgency and professionalism, always organized, service-oriented, and with a smile

• You support the Fleet Maintenance team by reviewing and verifying all vendor estimates • You manage the approval or rejection of estimates and revisions to ensure accuracy • You liaise with rental locations to provide feedback and coaching for faster approvals • You maintain audit records of all estimates from third-party vendors and repair shops • You receive and analyze vendor performance, providing management with reviews and recommendations • You assist with additional duties as assigned to meet business needs