Journeys

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. • Foster strong customer relationships to enhance retention and loyalty. • Work cross-functionally with internal teams to ensure seamless customer experience. • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. • Serve as a brand ambassador by upholding company values and delivering outstanding service. • Apply coaching, feedback, and training to enhance performance and customer satisfaction. • Ensure the security and privacy of customer information. • Perform additional duties as required to support business operations.

• Support the Company’s growth initiatives and retail strategies by leading all facets of the real estate process, including market and location strategy, site selection, financial evaluation, lease negotiations, and legal documentation for new and existing stores • Partner with landlords and internal stakeholders to develop and execute negotiation strategies that optimize occupancy costs, enhance store performance, and improve long-term profitability for Genesco, including the successful restructuring and renegotiation of existing leases • Execute on a comprehensive real estate strategy to meet opening objectives for Genesco brands • Assist in meeting targeted financial objectives for all divisions • Promote strong relationships with landlords to enhance overall awareness of company brands and retail concepts • Negotiate and secure favorable lease terms and locations to maximize profitability of each store • Manage the process with Construction and Legal so that approved stores are opened on time and delivered in the manner presented • Oversee preparation of lease documents with legal team • Maintain and update leasing reports for management with clerical staff • Monitor national retail real estate market activity for trends and new developments