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Staff Program Manager, Trust & Safety

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 501-1,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

1 day ago

Salary

€74K - €99K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

Staff Program Manager, Trust & Safety

Mozilla

• Manage key Trust & Safety programs to reduce harmful experiences for our users. • Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. • Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. • Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

Job Requirements

  • 5+ years of experience in Trust & Safety operations or a related role.
  • Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
  • Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
  • Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
  • Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
  • Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Experience collaborating with diverse stakeholder groups.
  • Experience working in a fast-paced and dynamic environment.
  • Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.

Benefits

  • Generous performance-based bonus plans to all eligible employees - we share in our success as one team
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

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