• Directing, monitoring, and enhancing specialty pharmacy operations within Madrigal’s Market Access and Trade team • Managing dispensing operations across the channel to drive continuous improvement in patient access and adherence • Collaborating with internal stakeholders including MPS, Marketing, Data Analytics, Medical Affairs, Finance, Pricing & Contracting, Regulatory, Legal, and Market Access field team • Engaging external stakeholders in day-to-day program operations and analysis of key data and KPIs • Developing and implementing operational structures to support Madrigal’s specialty pharmacy network strategy • Overseeing brand planning initiatives, operational plans, project budgets, expenses, and timelines • Ensuring timely and accurate reporting of Adverse Events received through SP network

Role Description We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do - Be the “Go-to-Person” for IT helpdesk requests - Diagnose and provide IT support for staff as required - Work with the HR and Security team to manage onboarding and offboarding activities - Set up and deploy laptops, devices, software, and other hardware - Assist with shipping and receiving of hardware assets - Manage MDM systems, including BYOD - Maintain the firm's inventory of all IT assets - Manage and secure endpoint devices at the direction of the Security Team - Provide training to staff on IT-related topics - Assist with change management and procurement activities - Other related duties as required Qualifications - Excited about Alpaca’s mission and what we’re building - 3+ years of experience in an IT support or helpdesk role - Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support - Experience with automation workflows, SSO configurations, and scalable onboarding processes - Good scripting skills with a drive for automation - Proven experience managing enterprise SaaS platforms - Experience with cloud-centric environments and cybersecurity capabilities - Experience with traditional on-prem LAN/WAN environments - Strong analytical and problem-solving skills - Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm - Ability to cover Mountain time or Pacific time zones - Available for on-call rotations and after-hour responses as needed - Proactive self-starter and self-motivator with a focus on continuous improvement Requirements - Bachelor’s degree in Information Technology or a related field - IT or Security-related certifications - Understanding of financial and privacy regulations - Experience in the financial services industry - Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints Benefits - Competitive Salary & Stock Options - Health Benefits - New Hire Home-Office Setup: One-time USD $500 - Monthly Stipend: USD $150 per month via a Brex Card

• The Data Privacy Operations Associate plays a key role in supporting the Global Data Privacy department by contributing to a wide range of privacy, regulatory, and compliance initiatives. • This position is responsible for assisting with data privacy matters, contract review, and governance processes, while ensuring alignment with applicable laws and organizational policies. • Manage and help oversee Data Processing Agreements. • Gather information about existing and new data processing information including but not limited to client and vendor agreements. • Manage, track, index and monitor the status of all existing data processing and new contracts involving privacy issues or personal information. • Track, manage, and organize privacy-related requests for information (RFI), and client questionnaires. • Gather information needed from other departments to assist the DPO in documenting ACM’s privacy program. • Assist with updating ACM policies, procedures, and training materials related to the handling of personal information; maintaining an overall index of privacy program materials; and interviewing other team members about their current practices. • Assist with various projects to support ACM’s compliance with applicable privacy laws. • Work with cross-functional teams to help update data retention policies and procedures; assist with ACM’s data inventory maintenance; and help the business understand and operationalize new legal requirements. • Support the DPO in addressing data subject access requests or data privacy litigation matters by compiling, reviewing and organizing the necessary documentation. • Monitor ACM data privacy data mapping and assessments and to keep up to date with current data privacy regulations. • Partner with legal and compliance team members, and the Information Security team, to support ACM’s Privacy Impact Assessment process, and other projects tied to privacy and legal issues at ACM. • Provide high-level administrative and executive support to the Global Data Privacy Officer (DPO), including calendar coordination, meeting preparation, document organization, scheduling, follow-up tracking, and management of confidential materials. • Coordinate cross-functional meetings, maintain project timelines, track deliverables, and ensure timely completion of privacy and compliance initiatives. • Leverage AI-enabled productivity and research tools to assist with document review, legal research, workflow organization, meeting summaries, data analysis, and administrative efficiencies while maintaining confidentiality and compliance standards. • Develop and maintain organized filing systems, tracking tools, spreadsheets, dashboards, and status reports to support operational efficiency and executive-level reporting. • Conduct routine and specific legal and factual information research and data compilation. • Assist with regulatory research and external communications related to legal matters.

Role Description - High-touch partner support across two channels - Root cause analysis & troubleshooting complex issues - Cross-functional coordination during escalations - Respond to partner inquiries (features, bugs, ops issues) - Identify trends & provide actionable feedback - Workflow improvement & documentation - Product/issue specialization - Knowledge resource development - Training new employees Qualifications - 3+ years in ops, customer/technical support, or partner management - Proven record resolving complex issues - Global/cross-cultural collaboration - Analytical problem-solving & compliance awareness - Clear written communication (templates, professional tone) - Technical investigations across multiple systems - Navigating ambiguity & low-volume/high-complexity tickets - Collaboration & escalation management - Strong operational judgment - Excellent written English - Excel/data tools proficiency Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - Advisory, PLM Software/Services - Program Management, Solution Architecture Training/Staffing - Cloud Solutions, Servers/Networking, Infrastructure - ERP Practices and QA Services - Data Translation, CAD/CAM/CAE - Process & Product Engineering, Prototyping, and Testing/Validation