Role Description - High-touch partner support across two channels - Root cause analysis & troubleshooting complex issues - Cross-functional coordination during escalations - Respond to partner inquiries (features, bugs, ops issues) - Identify trends & provide actionable feedback - Workflow improvement & documentation - Product/issue specialization - Knowledge resource development - Training new employees Qualifications - 3+ years in ops, customer/technical support, or partner management - Proven record resolving complex issues - Global/cross-cultural collaboration - Analytical problem-solving & compliance awareness - Clear written communication (templates, professional tone) - Technical investigations across multiple systems - Navigating ambiguity & low-volume/high-complexity tickets - Collaboration & escalation management - Strong operational judgment - Excellent written English - Excel/data tools proficiency Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - Advisory, PLM Software/Services - Program Management, Solution Architecture Training/Staffing - Cloud Solutions, Servers/Networking, Infrastructure - ERP Practices and QA Services - Data Translation, CAD/CAM/CAE - Process & Product Engineering, Prototyping, and Testing/Validation

Role Description - First line of central defense to triage Partner Managers to the right places to get issues resolved or surface enablement content. - Track data issues to ensure feedback is captured in the central trackers. - Proactively do data quality checks in the system to understand where poor data quality is affecting reporting readouts. - Coordinate with stakeholders to revise their inputs if they are inputting data that doesn't comply with our central guidance. - Resource for stakeholders as they look to drive their region's operational metrics. Qualifications - Minimum 5+ years of experience in launching or building out a CRM tool that's internal to the company. - Proven analytical skills and data interpretation skills. Proficient in SQL and data manipulation tools. - Proven project management skills with high attention to detail and ability to execute on ambiguous problem statements. - Effective communicator with the ability to work across a large and global org to guide colleagues to adopt best practices. - Proactive and resourceful to identify operational gaps and drive issue resolution independently. Requirements - Proven analytical skills and data interpretation skills. - Proficient in SQL and data manipulation tools. - Proven project management skills with high attention to detail and ability to execute on ambiguous problem statements. - Effective communicator with the ability to work across a large and global org to guide colleagues to adopt best practices. - Proactive and resourceful to identify operational gaps and drive issue resolution independently. Benefits - Experience with Meta's advertising tools and internal Sales team (e.g., involved in Sales CRM launch).

Role Description The Premier Partner Experience team is seeking a customer-focused and motivated Operational Support Expert to support partners and deliver exceptional partner experiences. In this role, you will act as a primary operational point of contact, resolve complex partner issues, and collaborate with cross-functional teams to improve partner programs and products. This is an excellent opportunity for someone who enjoys problem-solving, working in fast-paced environments, and creating meaningful impact through operational excellence. Key Responsibilities - Partner Support (Up to 80%) - Serve as the primary Operations point of contact for partners - Respond to inbound partner inquiries related to product features, bugs, and operational issues - Troubleshoot and resolve complex issues efficiently and effectively - Identify recurring partner issues and communicate insights to cross-functional teams - Improve and operationalize processes to enhance the partner experience - Operational Improvement (Up to 20%) - Improve support workflows related to issue resolution and product insights - Develop subject matter expertise in products and issue areas - Build and maintain a centralized internal knowledge base - Train new team members on workflows, processes, and internal tools Qualifications - 2+ years of experience in operations, customer support, technical support, or partner/account management - Strong issue-resolution skills with experience handling complex tickets - Experience using Excel and/or basic data and insights tools - Ability to work effectively in ambiguous and fast-changing environments - Excellent written and verbal communication skills - Strong attention to detail and organizational skills - Proactive mindset with adaptability and eagerness to learn - Fluency in business-level English Preferred Qualifications - Experience in the media, technology, or platform support industry - Prior experience in operations or partner support roles - Familiarity with APIs or technical troubleshooting concepts Additional Information As part of a global team, occasional meetings outside standard working hours may be required. Employees may adjust their schedules accordingly while maintaining a standard 8-hour workday. Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. - Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description We are seeking an experienced Aladdin Post Operations (Post Ops) professional to support post-trade operations across multiple asset classes. The ideal candidate will have hands-on experience with BlackRock Aladdin's post-trade modules, a strong understanding of the trade lifecycle, and expertise in trade settlements, reconciliations, and exception management. While this is primarily a remote role, occasional travel may be required based on project needs. - Manage end-to-end post-trade processing, including trade allocations, matching, confirmations, settlements, and reconciliations across multiple asset classes. - Utilize Aladdin post-trade modules and workflow queues to ensure accurate and timely processing. - Perform exception management and resolve trade breaks through root-cause analysis and implementation of long-term process improvements. - Interface with market utilities such as DTCC, Omgeo, FIX, SWIFT, and CTM/OASYS to support trade affirmation and settlement activities. - Maintain the accuracy and integrity of IBOR/ABOR data through reconciliation workflows, operational controls, and oversight. - Collaborate with cross-functional teams to improve operational efficiency and mitigate operational risk. - Prepare reports and perform data analysis to support reconciliation validation and control metrics. Qualifications - Hands-on experience with BlackRock Aladdin post-trade workflows and modules. - Strong understanding of the trade lifecycle, settlements, affirmations, and market utility platforms, including DTCC, Omgeo, SWIFT, FIX, and CTM/OASYS. - Proven experience performing reconciliation analysis, break resolution, and operational risk reduction through root-cause investigation. - Proficiency in Microsoft Excel and SQL for data analysis, reconciliation validation, reporting, and operational controls. - Strong analytical, communication, and problem-solving skills. - Ability to work independently in a fast-paced, deadline-driven environment. Requirements - Primarily remote within the United States. - Limited travel may be required around project milestones, typically on the East Coast, based on business needs. - Flexibility to travel occasionally is required.