Role Description We're looking for a Healthcare Coordinator to support care coordination operations for a fast-moving health tech company providing clinical intelligence services to employer health plans. You will handle appointment scheduling overflow, coordinate care across a large member base, manage follow-ups, and maintain accurate HIPAA-compliant documentation across all member interactions. This is a high-volume, detail-driven role. You will be working alongside an AI voice agent that handles the majority of scheduling, stepping in to manually complete the 20 to 30 percent of requests the agent cannot process, and ensuring every member gets their appointment booked accurately and on time. Reliability, professionalism, and flawless English communication are non-negotiable. If you are organized, dependable, and take pride in making sure patients show up to the right appointment at the right time, this role is a strong fit. Qualifications - Experience in healthcare coordination, medical virtual assistance, patient scheduling, or a similar clinical support role - Fluent, clear, and professional spoken and written English - Familiarity with HIPAA compliance requirements - Strong organizational skills - Reliable, punctual, and consistent - Comfortable working in a fast-paced, technology-driven environment - Detail-oriented with strong follow-through Requirements - Handle inbound appointment booking overflow from the AI voice agent - Coordinate care appointments across a large member base - Manage appointment follow-ups and reminders - Flag no-shows and cancellations promptly - Communicate directly with members and providers - Maintain HIPAA-compliant documentation - Support multi-population care workflows - Escalate complex or high-risk cases to clinical staff Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup - This role requires availability during US business hours - Stable, recurring role with clear responsibilities and room to grow How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your healthcare coordination or patient scheduling experience, and explaining how you handle a high-volume scheduling day while maintaining accuracy and professionalism Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Role Description The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs. This is a remote role. - Provides telephonic customer service in an inbound and outbound high-volume call-center environment - Completes accurate data review and entry - Able to learn and operate corporate proprietary systems - Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met - Ensures all case stakeholders are updated regularly - Types and proofreads reports and correspondence via email and management systems - Transcribes correspondence/reports from dictation - Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments - Meets departmental production and quality performance expectations - Additional duties as assigned Qualifications - Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment - Excellent written and verbal communication skills - Ability to meet designated deadlines - Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems - Strong interpersonal, time management and organizational skills - Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations - Ability to work both independently and within a team environment Requirements - High School diploma - Prior work experience in a detail-oriented customer service environment Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. - Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

• Coordinates communication with clients and interpreters • Provides first-level issue resolution • Acts as the primary point of contact for clients and vendors under general supervision • Answers phone calls and triages needs of callers • Handles the scheduling of routine and non-complex interpreting jobs • Maintains the scheduling email box and responds to requests in a timely manner • Conducts intake of requests for interpretation services • Works closely within the scheduling system • Complies with the scheduling process • Escalates issues appropriately • Covers for other scheduling coordinators during breaks and vacations • Attends training activities and meetings

• Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices • Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments • Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary • Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand • Identifies opportunities for improvement and work with management team to implement change • Provides floor support for both new and tenured scheduling staff on an as needed basis • Serves as a resource for Patient Access staff, physicians, departments and referring offices • Verifies and updates patient demographic information