• Manage key Trust & Safety programs to reduce harmful experiences for our users. • Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety. • Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives. • Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

• Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors. • Directs all phases of programs from inception through completion. • Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries. • Program may be based out of a single location utilizing established technologies requiring standard applications to provide solutions to a variety of technical problems. • Responsible for the cost, schedule, and technical performance of company programs. • Acts as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. • Identifies markets, licensing opportunities, and determines the feasibility of business and product development. • Coordinates with internal departments in identifying and implementing business development projects. • Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives. • Evaluate progression of project milestones and modify work as applicable to ensure overall project quality and schedule are being attained. • Regularly engage with key government stakeholders. • Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. • Directs the work of employees assigned to the program.

• Partner with clinical leadership to design, document, and continuously improve best-practice clinical workflows for Longevity Division products and services. • Standardize intake, scheduling, documentation, and follow-up processes across sites offering Longevity products. • Identify workflow gaps or bottlenecks affecting patient experience or throughput and drive corrective action plans. • Monitor clinical quality and patient outcome metrics for the Longevity line. • Serve as the operational point person for new Longevity product launches. • Develop and maintain launch checklists, training materials, and rollout timelines. • Support site-readiness assessments and go-live activities for new Longevity offerings. • Work closely with the VP of Longevity to ensure operational execution reflects divisional strategy. • Act as the connective link between clinical leadership and the Marketing team's messaging. • Track and report on key performance indicators against SimonMed's business targets.

• Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. Define and manage the integrated program plan across all workstreams (RPA, Agentic Workflows,Generative AI), tracking milestones, dependencies, and critical path. • Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers. • Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations. • Maintain program documentation status reports, and decision logs — to the highest standards. • Own the program RAID log. • Proactively identify, assess, and prioritise risks across all workstreams with clear ownership and mitigation plans. • Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. Establish escalation pathways and manage critical issues to resolution. • Conduct regular risk workshops to embed a risk-aware culture within the delivery team. • Serve as the primary point of contact for clients program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams. • Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership. • Facilitate alignment between clients internal teams and the delivery organisation, managing expectations and resolving conflicts. • Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams. • Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfilment of open roles. • Foster a high-performance, distributed team culture — supporting wellbeing, recognizing contributions, and maintaining morale. • Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance. • Identify and escalate budget risks early; implement corrective actions to maintain P&L health. • Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals. • Contribute effort estimates, resource plans, and delivery timelines to pre-sales and solutioning for new workstreams or extensions. • This role requires a Program Manager with hands-on fluency across modern AI and automation delivery — capable of holding credible, substantive conversations with AI Engineers, Architects on feasibility, timelines, and technical dependencies. • Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems. • Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds. • Establish and track program KPIs and OKRs; • Produce regular insights on delivery health, team performance, and program ROI. • Lead retrospectives and implement lessons learned to build a culture of continuous improvement. • Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements.