• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership • Develop in-depth analysis to identify the root cause of a client’s barriers • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Research, analyze and predict market trends and shifts • Provide clients and prospects with actionable advice • Create and deliver high value presentation materials • Support BTI and Sales with sales support and high quality content peer review • Build credibility as an industry expert

• Work with key project stakeholders and the customer/end user to understand the overall business vision for a project and translate that into actionable objectives. • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements. • Comprehend and document requirements from multiple stakeholders and conceptualize solutions. • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment. • Collaborate directly with business owners, sales, QA and development teams. • Collaborate with other business analysts to manage interdependencies across the product suite. • Assist in developing and validating test plans. • Develop and provide product presentations and/or training to existing customers, and potential customers. • Travel may be required.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Process Improvement The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Data & Services organization, the Delivery organization is responsible for delivering our various products and solutions to clients. Data & Services Delivery is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence. The role of the Staffing Manager is to work very closely with the Delivery Regional, Cluster and Squad leaders as well as the HR team to ensure the Delivery organization is effectively executing against our strategy as well as drive engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role• Aggregate all staffing needs at regional level understanding specific engagement requirements and coordinating prioritization between Product lines• In close cooperation with the Delivery leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets• Manage settings in the internal systems through all phases of the engagement lifecycle• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.) • Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members All about you Essential skills and experience:• Partner at heart - Needs to work in very close partnership with Delivery team members• Business acumen - Good understanding of the CD business drivers to optimize resource utilization numbers• Strong interest in Consultant well-being and development - Focused on making the Delivery team member experience the best in class• Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams• Project Manager - Able to manage multiple priorities simultaneously Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Play the role of Claims Domain lead for MMIS health care projects • Drive the claims module and process • Perform analysis of business requirements • Design and develop documentation and ensure quality process • Work in a team environment and provide guidance throughout the life cycle • Meet customer expectations and troubleshoot problems in the application • Assist customers in implementation decisions