• Work with key project stakeholders and the customer/end user to understand the overall business vision for a project and translate that into actionable objectives. • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements. • Comprehend and document requirements from multiple stakeholders and conceptualize solutions. • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment. • Collaborate directly with business owners, sales, QA and development teams. • Collaborate with other business analysts to manage interdependencies across the product suite. • Assist in developing and validating test plans. • Develop and provide product presentations and/or training to existing customers, and potential customers. • Travel may be required.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Process Improvement The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Data & Services organization, the Delivery organization is responsible for delivering our various products and solutions to clients. Data & Services Delivery is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence. The role of the Staffing Manager is to work very closely with the Delivery Regional, Cluster and Squad leaders as well as the HR team to ensure the Delivery organization is effectively executing against our strategy as well as drive engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role• Aggregate all staffing needs at regional level understanding specific engagement requirements and coordinating prioritization between Product lines• In close cooperation with the Delivery leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets• Manage settings in the internal systems through all phases of the engagement lifecycle• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.) • Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members All about you Essential skills and experience:• Partner at heart - Needs to work in very close partnership with Delivery team members• Business acumen - Good understanding of the CD business drivers to optimize resource utilization numbers• Strong interest in Consultant well-being and development - Focused on making the Delivery team member experience the best in class• Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams• Project Manager - Able to manage multiple priorities simultaneously Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Play the role of Claims Domain lead for MMIS health care projects • Drive the claims module and process • Perform analysis of business requirements • Design and develop documentation and ensure quality process • Work in a team environment and provide guidance throughout the life cycle • Meet customer expectations and troubleshoot problems in the application • Assist customers in implementation decisions

Role Description We're looking for a Software Business Analyst to join our team. This is a highly collaborative, customer-facing role where you'll work directly with clients, stakeholders, developers, QA engineers, and product teams to transform business needs into well-defined software solutions. The ideal candidate enjoys asking the right questions, uncovering business problems, and translating complex requirements into actionable user stories that development teams can confidently deliver. You'll play a key role throughout the entire software development lifecycle—from discovery and requirements gathering through testing, demonstrations, and continuous product improvement. Primary Responsibilities - Partner directly with external clients and internal stakeholders to gather, analyze, and document business and software requirements. - Facilitate discovery sessions, stakeholder interviews, workshops, and workflow analysis to understand business processes and identify opportunities for improvement. - Translate business needs into clear user stories, functional requirements, and detailed acceptance criteria within Agile environments. - Create process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions. - Maintain requirement traceability throughout the software development lifecycle. - Serve as the primary point of clarification for developers during implementation. - Collaborate closely with QA teams to define test plans, user acceptance testing (UAT) scenarios, and feature validation. - Support UAT execution, defect triage, and validation of completed work against business requirements. - Lead software demonstrations with clients and stakeholders, gather feedback, and refine requirements as needed. - Communicate requirement updates, project risks, scope changes, and timeline impacts across cross-functional teams. - Analyze client feedback, support requests, and product usage trends to identify usability improvements and future enhancements. - Continuously evaluate existing workflows and recommend improvements that enhance user experience and overall product quality. - Occasionally travel (up to 10%) for client discovery sessions, workshops, or meetings. Qualifications - 5+ years of Business Analyst experience within software development environments. - Proven experience writing user stories and acceptance criteria in Agile/Scrum teams. - Strong experience working directly with external clients and business stakeholders. - Excellent communication, facilitation, presentation, and relationship-building skills. - Experience with Agile project management and ticketing tools such as Jira, YouTrack, or similar platforms. - Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. - Ability to understand business processes and translate them into functional software requirements. - Comfortable collaborating with software engineers, QA teams, Product Owners, and business stakeholders. - Experience creating process flows, user journeys, wireframes, or mockups using tools such as Lucidchart, Miro, Balsamiq, or similar. - Familiarity with relational databases and the ability to understand data structures and business logic. - Understanding of SQL and the ability to read or analyze queries is preferred. - Experience working within financial services, claims processing, regulatory software, or other enterprise software environments is a plus. - Strong proficiency with Microsoft Office tools including Excel, Word, and Outlook. - Must be highly organized, self-motivated, and able to prioritize multiple initiatives in a fast-paced environment. - Bachelor's degree in a related field. - Candidates must be legally authorized to work in the U.S. without current or future sponsorship. Requirements - Enjoys working directly with customers and building trusted relationships. - Asks thoughtful questions and uncovers the "why" behind business requests. - Thrives in collaborative environments and communicates effectively with both technical and non-technical audiences. - Takes ownership of requirements from discovery through successful delivery. - Pays close attention to detail while maintaining a big-picture understanding of business objectives. - Thinks proactively, identifies potential gaps early, and helps prevent downstream issues. - Uses data and customer feedback to continuously improve products and user experiences. - Enjoys solving business problems just as much as documenting software requirements. Benefits - Salary Range: $125,000 - $140,000+ - Salary is negotiable and the range can be increased based on qualifications, certifications, and experience. - Free Health Insurance Option for all (Single, 2 - Party and Family). - 401k Safe Harbor Plan. - Generous PTO. - Maternity / Paternity Leave. - Revenue Sharing Incentive. - Certification Reimbursement and Bounty Programs. Company Description Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country. We’re a fast-growing INC 5000 recognized company, yet we still work as a very close-knit team (100+ employees). We’re growing like crazy, and if you’re looking for the next place to call home, hit us up for a beer or coffee.