Role Description We are now looking for a Sales Operations Specialist for the North America market to refine our communications with clients and build strong business relationships. Candidates may be based in different locations, provided they can work during US business hours and maintain sufficient overlap with the team's core working hours. - Managing accounts from onboarding to renewal - Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams) - Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick - Researching & identifying potential prospects based on strategy development aspects - Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects - Introducing clients to the new features and handling new feature releases Qualifications - Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/crypto - CRM pipeline management notion - Excellent communication and negotiation skills with strong attention to detail - Quick learner, ready to work in a fast-pacing and developing startup environment - Ambitious and willing to grow within a sales team - Responsible, detail-oriented, and self-organised Benefits - Remote-first, trust-based culture. - True flexibility in working hours. - Extra time off: your birthday is a holiday, plus 10 personal days each year, seven sick days without paperwork, and extra time for Christmas and New Year. - Work that matters: contribute to a secure, accessible, and inclusive digital world. - Fair and transparent compensation, benchmarked to the market. - Truly global work environment with teammates and customers from all over the world. - Growth built in with clear goals, open feedback, and personal development plans. - Team offsites to collaborate and recharge together. - Getting you set up with the necessary tools and hardware. - Friendly by design, promoting a human, open, and kind work culture. Company Description Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface. - Over 4,000 clients including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo. - Committed to building a diverse and inclusive workforce.

• Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. • Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. • ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. • China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

• Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans for each team member. • Develop the end-to-end execution plan for learning experiences and content, ensuring programs are engaging, scalable, and tied to measurable business outcomes. • Partner with sales leadership, enablement peers, and subject matter experts to translate skill and knowledge gaps into structured curricula and content. • Establish standards and best practices for instructional design, content development, and use of learning technology across the team. • Manage intake, prioritization, and delivery of learning and content requests, balancing speed with quality across multiple concurrent projects. • Measure the effectiveness of learning programs using data, and iterate designs based on results and field feedback. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Role Description As an Area Sales Operations Manager at Flix, you will oversee sales locations in the Southern Region, ensuring strong customer experience standards and business growth. This role requires a strategic, data-driven approach to managing terminal operations, agency partnerships, and direct sales channels. - Oversee sales locations across terminals, agencies, and ticket vending machines, ensuring efficient operations and strong customer experience. - Evaluate cost-to-sell metrics and execute growth strategies to drive sales performance. - Lead contract negotiations and manage reseller relationships, ensuring compliance with policies and agreements. - Manage agency onboarding, training, and ongoing development to maintain successful offline sales channels. - Conduct site assessments for infrastructure, branding, security, and facilities management, escalating concerns as needed. - Collaborate with Government Affairs and Infrastructure teams to identify new sales locations and optimize subsidy and bus stop development. - Travel frequently (50-75%) to oversee regional operations, conduct audits, and foster strong partnerships. Qualifications - Excellent written and verbal communication skills with the ability to engage at various levels of management. - Highly organized, detail-oriented, and able to multitask in a fast-paced environment. - Strong problem-solving and decision-making skills, ensuring efficiency and compliance. - Experience with bus terminal operations is preferred but not required. - Proficiency in Microsoft Office Suite and familiarity with Salesforce for data tracking and process optimization. - A proactive approach to improving regional operations, driving KPIs, and mitigating risks. Requirements - This position is open to candidates residing in GA, FL, AL, MS, SC, AR, LA, TN, KY, NC. - Salary Range: $80,000.00 - $95,000.00 USD. Benefits - Comprehensive Wellness Coverage – Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care). - 401(k) Matching – 401(k) plan with up to 4% company matching contributions. - Flexible Time Off – Take time off when you need it, as you need it, subject to business needs and manager approval. - Paid Parental Leave – 8 weeks of fully paid leave to support new parents and growing families. - Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary. - Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services. - Tuition Support – Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service. - 24/7 Employee Assistance Program – Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year. - Work from (M)Anywhere – Depending on your role, work from another location for up to 60 days per year.