Role Description We're looking for a Software Business Analyst to join our team. This is a highly collaborative, customer-facing role where you'll work directly with clients, stakeholders, developers, QA engineers, and product teams to transform business needs into well-defined software solutions. The ideal candidate enjoys asking the right questions, uncovering business problems, and translating complex requirements into actionable user stories that development teams can confidently deliver. You'll play a key role throughout the entire software development lifecycle—from discovery and requirements gathering through testing, demonstrations, and continuous product improvement. Primary Responsibilities - Partner directly with external clients and internal stakeholders to gather, analyze, and document business and software requirements. - Facilitate discovery sessions, stakeholder interviews, workshops, and workflow analysis to understand business processes and identify opportunities for improvement. - Translate business needs into clear user stories, functional requirements, and detailed acceptance criteria within Agile environments. - Create process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions. - Maintain requirement traceability throughout the software development lifecycle. - Serve as the primary point of clarification for developers during implementation. - Collaborate closely with QA teams to define test plans, user acceptance testing (UAT) scenarios, and feature validation. - Support UAT execution, defect triage, and validation of completed work against business requirements. - Lead software demonstrations with clients and stakeholders, gather feedback, and refine requirements as needed. - Communicate requirement updates, project risks, scope changes, and timeline impacts across cross-functional teams. - Analyze client feedback, support requests, and product usage trends to identify usability improvements and future enhancements. - Continuously evaluate existing workflows and recommend improvements that enhance user experience and overall product quality. - Occasionally travel (up to 10%) for client discovery sessions, workshops, or meetings. Qualifications - 5+ years of Business Analyst experience within software development environments. - Proven experience writing user stories and acceptance criteria in Agile/Scrum teams. - Strong experience working directly with external clients and business stakeholders. - Excellent communication, facilitation, presentation, and relationship-building skills. - Experience with Agile project management and ticketing tools such as Jira, YouTrack, or similar platforms. - Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. - Ability to understand business processes and translate them into functional software requirements. - Comfortable collaborating with software engineers, QA teams, Product Owners, and business stakeholders. - Experience creating process flows, user journeys, wireframes, or mockups using tools such as Lucidchart, Miro, Balsamiq, or similar. - Familiarity with relational databases and the ability to understand data structures and business logic. - Understanding of SQL and the ability to read or analyze queries is preferred. - Experience working within financial services, claims processing, regulatory software, or other enterprise software environments is a plus. - Strong proficiency with Microsoft Office tools including Excel, Word, and Outlook. - Must be highly organized, self-motivated, and able to prioritize multiple initiatives in a fast-paced environment. - Bachelor's degree in a related field. - Candidates must be legally authorized to work in the U.S. without current or future sponsorship. Requirements - Enjoys working directly with customers and building trusted relationships. - Asks thoughtful questions and uncovers the "why" behind business requests. - Thrives in collaborative environments and communicates effectively with both technical and non-technical audiences. - Takes ownership of requirements from discovery through successful delivery. - Pays close attention to detail while maintaining a big-picture understanding of business objectives. - Thinks proactively, identifies potential gaps early, and helps prevent downstream issues. - Uses data and customer feedback to continuously improve products and user experiences. - Enjoys solving business problems just as much as documenting software requirements. Benefits - Salary Range: $125,000 - $140,000+ - Salary is negotiable and the range can be increased based on qualifications, certifications, and experience. - Free Health Insurance Option for all (Single, 2 - Party and Family). - 401k Safe Harbor Plan. - Generous PTO. - Maternity / Paternity Leave. - Revenue Sharing Incentive. - Certification Reimbursement and Bounty Programs. Company Description Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country. We’re a fast-growing INC 5000 recognized company, yet we still work as a very close-knit team (100+ employees). We’re growing like crazy, and if you’re looking for the next place to call home, hit us up for a beer or coffee.