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Systems Analyst
Location
South Africa
Posted
4 days ago
Salary
ZAR300K - ZAR350K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Systems Analyst
FusionTek
Role Description As a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential. - Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. - Enhancing core infrastructure through server administration, networking, and security efforts. - Setting up new Hyper‑V hosts, troubleshooting and deploying SonicWall firewalls, and managing Datto networking switches and access points. - Utilizing our ticketing system to document, monitor, and escalate issues as needed. - Maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process. - Collaborating with a talented technical group to provide outstanding remote support and service to our clients. This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability. Qualifications - CompTIA A+ and/or Network+ required (If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!) - MD‑102 (Modern Desktop Administrator Associate) preferred Requirements - 3–5 years of IT support experience in an MSP environment - Strong knowledge of Windows 10/11 and macOS - Strong knowledge of Windows Server 2016, 2019, and 2022 - Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals - Working knowledge of Microsoft 365 Office Suite and cloud services including Intune - Experience with Azure and/or AWS is a plus - Experience with Datto BCDR and/or SaaS Backup is a plus - Experience using Autotask PSA is a plus Soft Skills & Professional Abilities - Outstanding written and verbal communication skills — you’ll interact with clients regularly - A proactive mindset and the ability to work independently or as part of a collaborative team - Strong time-management and organizational skills to balance multiple priorities effectively - A genuine desire to deliver excellent service and continuously improve Benefits - Competitive salary: R300,000 – R350,000 per year - Quarterly bonus eligibility to reward performance - Comprehensive benefits package - Paid time off and leave policies in line with South African standards - Educational reimbursement for certification exams and access to company-supplied training resources - Team culture: Fun events and opportunities to connect with colleagues
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