BD - Becton, Dickinson and Company logo
BD - Becton, Dickinson and Company

BD - Becton, Dickinson and Company was founded in 1897 with a vision to improve patient outcomes in healthcare. The global medical technology company has grown

Senior CRM Business Analyst

Location

New Jersey

Posted

2 days ago

Salary

$120.3K - $192.4K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

Senior CRM Business Analyst

BD - Becton, Dickinson and Company

• Elicit, document, and validate business requirements from stakeholders, translating business needs into user stories and functional specifications; support sprint planning, backlog grooming, and UAT coordination. • Facilitate workshops and working sessions with business and IT stakeholders to gather requirements, align on priorities, and drive decisions. • Analyze CRM data and processes to identify gaps and improvement areas, providing recommendations aligned to BD’s long-term CRM strategy and roadmap. • Act as liaison between business users and technical delivery teams, working collaboratively across Commercial functions inclusive of business partnerships, marketing teams, and T D S. • Independently manage requirements workstreams and own stakeholder relationships broadly, partnering with Sales Effectiveness and the Commercial team to curate & deliver technical training for newly deployed capabilities. • Develop dashboards that support business needs and measurement of CRM KPI’s.

Job Requirements

  • 5+ years combined experience in Salesforce business analyst or manager experience.
  • Bachelor degree required
  • Experience in systematizing new business processes, efficiencies, and business improvements.
  • Strong business and systems thinker using independent judgment and ability to analyze, coordinate, and optimize CRM to support recommended solutions that achieve desired results.
  • Agile certified strong experience in Scaled Agile development framework.
  • Self-directed with the ability to work collaboratively with individuals at all levels.
  • Ability to interact with “business” as well as “technical” partners.
  • Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty. (example: Life Sciences Cloud, Dynamics CRM, Marketo, Service Cloud, CLM, CPQ)
  • Ability to drive organizational changes by influencing others without authority.
  • Excellent verbal and written communication skills.
  • Ability to travel ~10% required.
  • Lead technical training execution with a practice council of CRM Delegated Administrators

Benefits

  • Annual Bonus
  • Potential Discretionary LTI Bonus
  • Medical coverage
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dental coverage
  • Vision coverage
  • Hospital Care Insurance
  • Critical Illness Insurance
  • Accidental Injury Insurance
  • Life and AD&D insurance
  • Short-term disability coverage
  • Long-term disability insurance
  • Long-term care with life insurance
  • Anxiety management program
  • Wellness incentives
  • Sleep improvement program
  • Diabetes management program
  • Virtual physical therapy
  • Emotional/mental health support programs
  • Weight management programs
  • Gastrointestinal health program
  • Substance use management program
  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
  • BD 401(k) Plan
  • BD Deferred Compensation and Restoration Plan
  • 529 College Savings Plan
  • Financial counseling
  • Baxter Credit Union (BCU)
  • Daily Pay
  • College financial aid and application guidance
  • Paid time off (PTO), including all required State leaves
  • Educational assistance/tuition reimbursement
  • MetLife Legal Plan
  • Group auto and home insurance
  • Pet insurance
  • Commuter benefits
  • Discounts on products and services
  • Academic Achievement Scholarship
  • Service Recognition Awards
  • Employer matching donation
  • Workplace accommodations
  • Adoption assistance
  • Backup day care and eldercare
  • Support for neurodivergent adults, children, and caregivers
  • Caregiving assistance for elderly and special needs individuals
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Support for fertility, birthing, postpartum, and age-related hormonal changes
  • Bereavement leaves
  • Military leave
  • Personal leave
  • Family and Medical Leave (FML)
  • Jury and Witness Duty Leave

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