• Support the delivery of Technology Recharges across Enterprise Technology • Assist in maintaining the recharge model, ensuring data accuracy • Act as a key contact for recharge-related queries • Contribute to data collection, validation, and analysis

Role Description We are seeking an experienced OpenText Exstream Business Analyst to bridge business requirements and document composition solutions. The ideal candidate will work closely with business stakeholders, product owners, architects, and development teams to gather, analyze, and document requirements for customer communication management (CCM) solutions using OpenText Exstream. - Gather, analyze, and document business requirements for customer communication and document generation solutions. - Conduct workshops and requirement elicitation sessions with business stakeholders. - Translate business needs into functional specifications, user stories, and acceptance criteria. - Work closely with OpenText Exstream developers to ensure requirements are clearly understood. - Analyze existing document templates, workflows, and communication processes to identify improvement opportunities. - Create process flows, business process models, use cases, and functional design documents. - Participate in solution design discussions and validate proposed solutions against business requirements. - Support SIT, UAT, and production validation activities. - Coordinate with QA teams to ensure complete test coverage. - Manage requirement traceability throughout the project lifecycle. - Assist in change management, impact analysis, and release planning. - Ensure compliance with organizational, regulatory, and customer communication standards. - Provide production support and perform root cause analysis for business-related issues. Qualifications - Strong experience as a Business Analyst in Customer Communication Management (CCM) projects. - Hands-on experience with OpenText Exstream. - Strong knowledge of document composition, customer correspondence, and document lifecycle. - Experience in requirement gathering, stakeholder management, and business process analysis. - Expertise in creating: - Business Requirement Documents (BRD) - Functional Requirement Documents (FRD) - User Stories - Use Cases - Process Flow Diagrams - Knowledge of Agile and Scrum methodologies. - Experience with Jira, Confluence, Azure DevOps, or similar ALM tools. - Strong analytical, problem-solving, and communication skills. - Ability to manage multiple stakeholders and priorities. Requirements - This is a remote position. Benefits - 401(k) - Health insurance - Vision insurance

• Review, label, classify, and validate data according to detailed project guidelines • Ensure **accuracy, consistency, and quality** across assigned tasks • Apply instructions objectively when evaluating or categorizing content • Identify edge cases, discrepancies, and annotation issues • Escalate unclear or inconsistent cases when needed • Perform quality checks and provide clear feedback where required • Meet productivity and quality expectations in a remote work environment • Work independently while following project standards and timelines

Requisition Number: 2371147 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together Do you have a passion for data and problem-solving? As a Business Analyst within the Government Programs and Value Based Care Business Intelligence and Reporting team, you will work closely with business stakeholders, business intelligence teams, and technology partners to support reporting and analytics solutions that drive STAR Quality and Value Based Care initiatives. In this role, you will assist with gathering business requirements, analyzing data, supporting reporting enhancements, and helping ensure data quality and accuracy. You will have opportunities to learn healthcare analytics, business intelligence processes, and Medicare quality programs while contributing to meaningful business outcomes. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Support enhancements to Business Intelligence reports and dashboards used to monitor STAR Quality and Value Based Care performance - Partner with business stakeholders to gather, document, and clarify business requirements - Assist in analyzing business processes and identifying opportunities for reporting and operational improvements - Support the creation and maintenance of reporting solutions by working with development, QA, and business teams - Perform data validation and analysis to ensure reporting accuracy and identify potential data issues - Use SQL and reporting tools to research questions, validate results, and support business needs - Participate in stakeholder meetings to understand reporting requirements and document expected outcomes - Collaborate with team members to test new reports, enhancements, and data solutions - Communicate findings and insights through reports, presentations, and data visualizations - Support operational and business reviews by preparing data and analysis - Contribute to documentation of business processes, requirements, and reporting standards - Develop knowledge of Medicare STAR Quality programs, Value Based Care initiatives, and healthcare analytics You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience of working with HEDIS or Pharmacy STARs measures - 1+ years of experience in a business analyst, reporting analyst, data analyst, or related role - Experience with Geospatial modeling, Stochastic Modeling and Healthcare Risk Analytics - Experience working with data to identify trends, validate results, and support business decisions - Basic experience gathering and documenting business requirements - Basic SQL, Python, R or other statistical tool experience - Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint - Demonstrated solid written and verbal communication skills - Demonstrated ability to work effectively with business and technical teams - Demonstrated solid organizational skills and attention to detail - Willingness to learn new tools, processes, and healthcare business concepts Preferred Qualifications: - Experience with reporting and visualization tools such as Power BI, Tableau, or SSRS - Experience working with databases and large datasets - Familiarity with Agile methodologies or project-based work environments - Familiarity with SharePoint or collaboration tools - Demonstrated ability to manage multiple priorities in a fast-paced environment - Demonstrated solid analytical and problem-solving skills - Proven self-motivated with a willingness to learn and grow professionally - Passion for delivering high-quality customer service and business solutions *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.