Role Description We are currently seeking a Customer Experience & Business Development Representative to join our growing team. This role is ideal for an individual who is passionate about delivering outstanding customer experiences while contributing to business growth. You will serve as a trusted resource for customers by providing timely assistance, offering tailored solutions, and identifying opportunities to expand customer relationships. The successful candidate is an excellent communicator with strong organizational skills, a customer-focused mindset, and the ability to balance service excellence with sales objectives. Key Responsibilities - Customer Experience - Deliver professional and timely support through phone, email, and text communications. - Respond to customer inquiries regarding products, services, pricing, and company policies. - Resolve customer concerns effectively while maintaining a high standard of professionalism. - Conduct follow-up communications to ensure customer satisfaction and strengthen client relationships. - Business Development - Assess customer needs and recommend products or services that align with their objectives. - Introduce relevant promotions, service enhancements, and additional solutions when appropriate. - Identify and qualify new business opportunities through customer interactions. - Foster long-term customer relationships that support retention and repeat business. - Contribute to individual and team performance by achieving established sales and customer engagement goals. - Operations & Administration - Maintain accurate and up-to-date customer information within the company's CRM platform. - Document customer interactions, sales activities, and follow-up actions thoroughly. - Monitor customer feedback and communicate insights that support continuous improvement initiatives. - Team Collaboration - Meet established service levels, productivity standards, and performance expectations. - Collaborate with colleagues to enhance customer satisfaction and operational efficiency. - Participate in ongoing training to remain knowledgeable about company offerings, systems, and best practices. Qualifications - Exceptional verbal and written communication skills. - Strong customer service, relationship management, and interpersonal abilities. - Experience in customer service, sales, account management, or business development is considered an asset. - Demonstrated problem-solving, negotiation, and decision-making skills. - Proficiency with CRM software and standard business communication tools. - Ability to manage multiple priorities in a fast-paced environment. - Self-motivated with a strong sense of accountability. - Professional, dependable, and results-oriented. - Customer-focused with a proactive, solution-driven approach. - Strong organizational and time-management skills. - Ability to work independently while contributing effectively within a collaborative team environment. Benefits - Flexible scheduling options. - Comprehensive onboarding and ongoing professional development. - Performance-based incentives and advancement opportunities. - A supportive, collaborative, and growth-focused workplace. - Opportunities to build valuable customer service and business development experience. Eligibility Applicants must be legally authorized to work in Canada and currently reside in one of the following provinces: - British Columbia - Alberta - Saskatchewan - Manitoba - Ontario - Newfoundland and Labrador

• Lead the full proposal lifecycle, including the development, organization, and submission of assigned proposals in response to client RFPs and teaming partner requests. • Ensure all submission criteria are met, materials are formatted correctly, and final reviews ensure grammatical accuracy, consistency, and visual quality. • Develop and maintain proposal schedules, templates, checklists, and style guides to ensure timely, organized, and high-quality submissions. • Draft, edit, and refine technical narratives, project descriptions, resumes, and tailored content that reflects the company’s strengths and capabilities. • Collaborate with internal staff, management, and external business partners to gather information, manage input, and ensure all required details are integrated into proposal submissions. • Track proposal outcomes, maintain win/loss data, and develop resources to improve proposal efficiency and quality. • Prepare and organize interview materials, coordinate with internal and external partners to gather content, confirm participant details, and manage timelines to ensure readiness for interviews. • Assist with logistics planning, including practice sessions, equipment needs, and supporting team members during interviews. • Develop and distribute marketing materials such as brochures, pamphlets, and branded items for events and client outreach. • Develop and maintain positive relationships with clients, teaming partners, and Quinn personnel to support business growth. • Assist with conference and event logistics, including registrations, hotel reservations, and material preparation as needed. • Coordinate with management to update and maintain Quinn’s website and marketing content as needed. • Perform additional duties as assigned to support marketing, business development, and company initiatives.

• Research and identify target accounts — primarily prosecutor offices, public defender offices, and courts • Execute multi-channel outreach sequences (phone, email, LinkedIn) to cold and warm prospects • Qualify prospects against defined criteria before passing to Account Executives • Maintain outreach cadence and follow-up discipline across 50+ active prospects at any given time • Book discovery calls for Account Executives, providing full context on each prospect's situation and pain points before the handoff • Track all prospect activity, touchpoints, and status in CRM; keep records current and complete • Work with the VP of Sales to refine Ideal Customer Profile (ICP) criteria based on what converts versus what stalls • Contribute to territory planning by surfacing patterns in outreach responses • Develop working knowledge of Karpel's product suite and stay current on the competitive landscape

Role Description A&D Medical is a worldwide leader in connected health and biometric measurement devices and services for clinicians and payors, and in-home consumer markets. Responsible for the sale of A&D Medical’s products and overall account relationships with existing clients and prospects. Will initiate contact with potential and current clients to generate and qualify leads, promote A&D Medical’s products and services, and identify sales opportunities. Accountable for the delivery of revenue and margin within assigned book of business that includes cold and warm prospects and existing accounts. Establish relationships at the senior management level as well as tactical levels that help maintain and improve client satisfaction, retention, and increase revenue. Responsibilities - Deliver new sales revenue by developing and executing solutions-based sales plans for prospects. - Maximize client relationships through consultative and strategic sales processes to increase penetration and revenue for existing clients. - Demonstrate working industry knowledge that includes key competitors, technology, trends, and challenges. - Analyze client data sets and needs, and consult with clients and prospects to recommend suitable products and solutions. - Create and communicate market and client-specific business profiles including strategic direction, buying criteria, contract terms, client’s market, and competitor positioning to drive business results for A&D Medical. - Identify and communicate market intelligence on market specific needs and competitor activity to appropriate internal resources in a timely manner. - Create and maintain market and customer specific business profiles. - Partner with cross-functional team to support forecast and supply accuracy down to the customer level. - Maintain CRM for all aspects of prospect and existing client management. - 30% travel is required. Travel consists of customer meetings, internal meetings, and market specific trade shows. Qualifications - Bachelor’s degree in business related field or equivalent experience. - Proven history of driving sales growth and achieving revenue targets; 5 years of sales experience in managing prospective and existing clients. - Experience selling TeleHealth Services of Products. - Self-driven, entrepreneurial spirit with a take-ownership attitude. - Strong verbal and written communication skills with excellent presentation skills including at the executive level. - Ability to multi-task and work cross-functionally. - Strong detail orientation and analytical skills. - Proficient in current Microsoft Office (Word, Excel and Power Point) and CRM applications. Benefits - Full time, remote position. - Benefits include Medical, Dental, Vision, Voluntary Flex Spending Accounts (Health and Dependent Care). - Employer-paid Life Insurance, AD&D, Short and Long-Term Disability and EAP. - Unlimited PTO and Company Paid Holidays. - 401K Plan with employer match.