• Monitor accounts, evaluations, and payout requests for fraud typologies specific to funded trading • Investigate flagged accounts end-to-end • Analyze transaction and trading patterns to proactively surface new or emerging fraud trends • Tune and calibrate fraud detection rules and thresholds • Partner with Risk, Payments, Customer Support, and Engineering to close gaps that enable repeat fraud • Prepare clear, well-documented case files and escalate complex or high-dollar cases • Run post-incident reviews and maintain fraud typology and audit trail documentation • Communicate calmly and professionally with traders during disputes, account reviews, and payout holds

• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions. • Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts. • Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities. • Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams. • Participate in shared support rotations across the EHR Integration & Optimization team. • Manage and coordinate integration lifecycle activities for Point-to-Point interoperability solutions. • Support onboarding and implementation activities for new interoperability partners and solutions. • Facilitate workflow discovery, requirements gathering, integration planning, and stakeholder discussions. • Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations. • Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts. • Create and maintain integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records. • Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations. • Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies. • Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution. • Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio.

Role Description As a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential. - Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. - Enhancing core infrastructure through server administration, networking, and security efforts. - Setting up new Hyper‑V hosts, troubleshooting and deploying SonicWall firewalls, and managing Datto networking switches and access points. - Utilizing our ticketing system to document, monitor, and escalate issues as needed. - Maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process. - Collaborating with a talented technical group to provide outstanding remote support and service to our clients. This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability. Qualifications - CompTIA A+ and/or Network+ required (If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!) - MD‑102 (Modern Desktop Administrator Associate) preferred Requirements - 3–5 years of IT support experience in an MSP environment - Strong knowledge of Windows 10/11 and macOS - Strong knowledge of Windows Server 2016, 2019, and 2022 - Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals - Working knowledge of Microsoft 365 Office Suite and cloud services including Intune - Experience with Azure and/or AWS is a plus - Experience with Datto BCDR and/or SaaS Backup is a plus - Experience using Autotask PSA is a plus Soft Skills & Professional Abilities - Outstanding written and verbal communication skills — you’ll interact with clients regularly - A proactive mindset and the ability to work independently or as part of a collaborative team - Strong time-management and organizational skills to balance multiple priorities effectively - A genuine desire to deliver excellent service and continuously improve Benefits - Competitive salary: R300,000 – R350,000 per year - Quarterly bonus eligibility to reward performance - Comprehensive benefits package - Paid time off and leave policies in line with South African standards - Educational reimbursement for certification exams and access to company-supplied training resources - Team culture: Fun events and opportunities to connect with colleagues

Role Description UnityPoint Health is seeking a Compliance Analyst to join our team! This role supports the UPH Compliance Program with data analytics, database management, auditing, and investigations. Applicants can expect to review documentation to ensure policies, procedures and standards are being correctly followed. Hours: - Monday-Friday, standard business hours - on call rotation for nights, weekends, and holidays Location: - Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin Responsibilities: - Data Analytics: - Coordinates data collection from multiple sources and systems to audit and monitor compliance with a wide variety of state and federal regulations and applicable policies. - Performs data analysis, summaries, tracking and trending reports for communication with staff, leadership, committees and others. - Acts as a resource in statistical application and capture of data that is valid, reliable, and quantifiable. - Appropriately utilizes random sampling and data collection methodologies. - Audits and analyzes data from the organization’s electronic health record and billing system when appropriate. - At direction of manager, supports the Compliance Program in developing and reporting compliance metrics for system-wide benefit. - Acts as a subject matter expert to educate and counsel management team and others on data interpretation and feedback. - Develops and organizes special outcome studies, analyzes the findings, and reports the results. - Assists in completing special focused audits and analytic requests designated by management. - Aids in researching and answering questions related to subject matter being audited. - Compliance Administration: - Investigates and resolves matters of significance, including coordinating and conducting assessment of internal controls to ensure compliance requirements are met. - Monitors corrective action plans to ensure resolution is working as intended. - Intakes and triages compliance reported concerns and facilitates hand off to compliance leader(s). - Assists in privacy and compliance investigations when requested. - Develops training materials and publications to educate organization stakeholders. Qualifications - Bachelors’ Degree in Business or related fields - Two years healthcare compliance or privacy experience - Prefer two years of experience in compliance, auditing, monitoring, data collection, analysis, trending and reporting Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family