• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions. • Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts. • Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities. • Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams. • Participate in shared support rotations across the EHR Integration & Optimization team. • Manage and coordinate integration lifecycle activities for Point-to-Point interoperability solutions. • Support onboarding and implementation activities for new interoperability partners and solutions. • Facilitate workflow discovery, requirements gathering, integration planning, and stakeholder discussions. • Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations. • Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts. • Create and maintain integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records. • Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations. • Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies. • Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution. • Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio.

Role Description As a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential. - Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. - Enhancing core infrastructure through server administration, networking, and security efforts. - Setting up new Hyper‑V hosts, troubleshooting and deploying SonicWall firewalls, and managing Datto networking switches and access points. - Utilizing our ticketing system to document, monitor, and escalate issues as needed. - Maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process. - Collaborating with a talented technical group to provide outstanding remote support and service to our clients. This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability. Qualifications - CompTIA A+ and/or Network+ required (If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!) - MD‑102 (Modern Desktop Administrator Associate) preferred Requirements - 3–5 years of IT support experience in an MSP environment - Strong knowledge of Windows 10/11 and macOS - Strong knowledge of Windows Server 2016, 2019, and 2022 - Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals - Working knowledge of Microsoft 365 Office Suite and cloud services including Intune - Experience with Azure and/or AWS is a plus - Experience with Datto BCDR and/or SaaS Backup is a plus - Experience using Autotask PSA is a plus Soft Skills & Professional Abilities - Outstanding written and verbal communication skills — you’ll interact with clients regularly - A proactive mindset and the ability to work independently or as part of a collaborative team - Strong time-management and organizational skills to balance multiple priorities effectively - A genuine desire to deliver excellent service and continuously improve Benefits - Competitive salary: R300,000 – R350,000 per year - Quarterly bonus eligibility to reward performance - Comprehensive benefits package - Paid time off and leave policies in line with South African standards - Educational reimbursement for certification exams and access to company-supplied training resources - Team culture: Fun events and opportunities to connect with colleagues

Role Description UnityPoint Health is seeking a Compliance Analyst to join our team! This role supports the UPH Compliance Program with data analytics, database management, auditing, and investigations. Applicants can expect to review documentation to ensure policies, procedures and standards are being correctly followed. Hours: - Monday-Friday, standard business hours - on call rotation for nights, weekends, and holidays Location: - Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin Responsibilities: - Data Analytics: - Coordinates data collection from multiple sources and systems to audit and monitor compliance with a wide variety of state and federal regulations and applicable policies. - Performs data analysis, summaries, tracking and trending reports for communication with staff, leadership, committees and others. - Acts as a resource in statistical application and capture of data that is valid, reliable, and quantifiable. - Appropriately utilizes random sampling and data collection methodologies. - Audits and analyzes data from the organization’s electronic health record and billing system when appropriate. - At direction of manager, supports the Compliance Program in developing and reporting compliance metrics for system-wide benefit. - Acts as a subject matter expert to educate and counsel management team and others on data interpretation and feedback. - Develops and organizes special outcome studies, analyzes the findings, and reports the results. - Assists in completing special focused audits and analytic requests designated by management. - Aids in researching and answering questions related to subject matter being audited. - Compliance Administration: - Investigates and resolves matters of significance, including coordinating and conducting assessment of internal controls to ensure compliance requirements are met. - Monitors corrective action plans to ensure resolution is working as intended. - Intakes and triages compliance reported concerns and facilitates hand off to compliance leader(s). - Assists in privacy and compliance investigations when requested. - Develops training materials and publications to educate organization stakeholders. Qualifications - Bachelors’ Degree in Business or related fields - Two years healthcare compliance or privacy experience - Prefer two years of experience in compliance, auditing, monitoring, data collection, analysis, trending and reporting Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family

Role Description This position sits within the Collections Order-to-Cash (OTC) team and focuses on managing a portfolio of accounts to drive timely collections and reduce outstanding receivables. The key objective is to optimize cash flow, minimize risk, and support effective resolution of billing and payment issues in partnership with cross-functional stakeholders. Job Responsibilities - Manage end-to-end collections activities for an assigned portfolio of customer accounts - Proactively follow up on past-due invoices through phone, email, and customer outreach - Monitor aging reports and prioritize collections efforts based on risk and materiality - Partner with Sales, Billing, and Finance to resolve disputes and remove payment barriers - Track and report on collections performance metrics including aging, cash collections, and disputes - Identify high-risk accounts and escalate issues as appropriate - Ensure accurate documentation of collection activities and account status in systems - Support continuous improvement initiatives across the OTC lifecycle Qualifications - Bachelor’s degree in Finance, Accounting, Business, or commensurate experience for the role - 1–3 years of experience in collections, accounts receivable, or Order-to-Cash - Strong working knowledge of invoicing, cash application, and collections processes - Proficiency in Microsoft Excel and ERP systems (e.g., Dynamics, NetSuite) - Strong communication, analytical, and problem-solving skills - Ability to manage multiple priorities and meet deadlines - Experience working in a global environment (preferred) Behaviors - Stay Curious: Being hungry to learn and grow, always asking the big questions - Seek Clarity: Embracing complexity to create clarity and inspire action - Own the Outcome: Being accountable for decisions and taking ownership of our choices - Center on the Client: Relentlessly adding value for our customers - Be a Challenger: Never complacent, always striving for continuous improvement - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity - Commit to each other: Contributing to making Circana a great place to work for everyone Location This position can be located in the following area(s): Remote, US Compensation The salary range for this role is $85,000 - $95,000 USD. The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. Benefits - Paid time off - Medical/dental/vision insurance - 401(k) to eligible employees Application Process You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.