Edge UOL

• Perform continuous monitoring of servers, services and applications using Zabbix, tracking alerts for CPU, memory, disk, network and availability. • Respond to tickets of low, medium, high and critical complexity related to operating systems, infrastructure and cloud environments. • Carry out operational tasks in Windows Server environments, including resource management, users, permissions, services, logs and updates. • Carry out operational tasks in Linux/Unix environments, executing basic commands, performing initial analysis of resource usage and checking service status. • Perform initial troubleshooting of incidents such as stopped services, environment slowness, access failures and high resource consumption. • Support administration of virtualized environments, creating, modifying and restarting virtual machines in VMware or Hyper-V. • Execute operational routines in cloud environments (AWS, Azure, GCP and Oracle Cloud), including: - Creation and basic management of instances. - Access control, users and permissions. - Restarting resources. - Initial failure analysis. • Support infrastructure activities, performing connectivity checks and network services such as DNS and TCP/IP. • Perform operational routines, including: - Applying patches and updates. - Basic backup and restore routines. - Inventory of servers and resources. - Installation and validation of monitoring agents and operational tools. • Document all performed activities, following procedures, operational standards and best practices defined by the operation. • Escalate incidents when necessary, ensuring an initial analysis has been performed and information is properly recorded.

• Realizar a gestão de contratos, incluindo organização, centralização de documentos e condução do fluxo de assinaturas junto às áreas internas e clientes. • Atuar em processos comerciais e de pós-vendas, acompanhando oportunidades e utilizando ferramentas como CRM Dynamics e Espaider. • Apoiar processos jurídicos, interagindo com advogados para elaboração, revisão e validação de minutas contratuais, como NDA, contratos e parcerias. • Participar de RFPs e RFIs, realizando levantamento documental, interação com áreas internas e cadastro em plataformas de clientes. • Elaborar relatórios, apresentações executivas e books para clientes estratégicos. • Realizar gestão de cadastros e documentação, incluindo cadastro da empresa como fornecedora e organização de arquivos e documentos. • Apoiar o relacionamento entre áreas internas e clientes, garantindo alinhamento e agilidade nas demandas.