• Manage a group of assigned work requests and business process consulting projects. • Identify and recommend improvements to business operations, services, and models centered around IT Service Management (ITSM), Project Portfolio Management (PPM) and AI and automation. • Develop process-focused capabilities to increase organizational agility and responsiveness to change. • Deliver webinars & workshops on IT Service Management and ITIL-related topics such as Incident Management, Change Management, and Problem Management. • Deliver webinars & workshops on Project Portfolio Management topics such as Project Management methodologies (e.g., Waterfall, Agile, Kanban), Project Request Evaluation, and Resource Management. • Deliver webinars & workshops on Conversational AI strategy and business process requirements to streamline and automate processes. • Perform TeamDynamix Work Management health checks reviewing configuration and usage and providing recommendations. • Assist clients with defining and documenting the core processes necessary for successful adoption of the TeamDynamix application. • Provide one-on-one, service management, PPM and AI & Automation related coaching to business leaders within the TeamDynamix client base. • Act as a solutions architect by guiding and participating in the ongoing development of internal processes. Also act as a subject matter expert for other members of the TeamDynamix Professional Services team. • Contribute to sales and marketing activities by contributing to webinars, attending industry conferences/tradeshows and presenting at the annual TeamDynamix Converge. • Assist in the creation of best practices training content for course and certification development. • Communicate with co-workers, management, clients, and others in a courteous and professional manner. • Conform with and abide by all regulations, policies, work procedures and instructions.

Role Description We are looking for a Director of Commercial Strategy & Operations to lead the commercial function inside Revenue Operations. ClickHouse runs on a usage-based pricing model, which makes pricing strategy and commercial system design foundational. - Own pricing strategy and packaging. - Set the pricing model and packaging architecture in partnership with Product and Finance. - Run pricing analysis, model the commercial impact of changes, and lead pricing reviews and pricing changes from analysis through rollout. - Own commercial architecture: pricing operationalization, discount governance, approval logic, and the rules and guardrails that govern how deals get structured and closed. - Design and operate the commercial review function: rules, approval logic, automated controls, and the exception review process for the deal flow that doesn't fit them. - Build out Q2C and CPQ automation. Drive the platform roadmap with Revenue Engineering. - Own marketplace operations across AWS, GCP, and Azure: CSP transactions, private offers, co-sell motions, and the operational mechanics behind partner-sourced and partner-influenced revenue. - Own commercial readiness for new product introduction. - Hire and develop the Commercial Strategy & Operations team. - Partner with Product and Finance on pricing and packaging changes. Qualifications - 10+ years in pricing strategy, commercial operations, revenue strategy, or product-led growth strategy, with at least five years managing a team. - Direct experience setting and operationalizing pricing for a usage-based or consumption-based business. - End-to-end Q2C experience. - Owner-operator mindset. - Product-owner instincts. - Strong commercial analytics. - Familiarity with the operational complexity of usage-based contracts. - Marketplace fluency. - Strong working knowledge of Salesforce CPQ. - Ability to partner with Legal and Finance on contract structure and revenue recognition implications. - Excellent judgment on commercial tradeoffs. - Strong written and verbal communication. - Bachelor's degree in a quantitative field, MBA or equivalent experience preferred. Requirements - Comfortable building pricing models, sensitivity analyses, and elasticity views from first principles. - SQL fluency required. - Hands-on experience with AWS, GCP, or Azure marketplace operations is strongly preferred. - Comfort designing rules, approval logic, and automated controls, not just configuring tools. Benefits - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A $500 Home office setup if you’re a remote employee. - Global Gatherings - Opportunities to engage with colleagues at company-wide offsites. - Culture - You will be instrumental in shaping our culture.

Role Description Reporting to the Senior Director, Cybersecurity & Compliance, the Senior Manager, Cybersecurity Operations & Risk Management is responsible for the operational oversight and continuous improvement of cybersecurity operations, incident response, vulnerability management, and technical risk reduction activities. This is a senior manager-level individual contributor role that leads initiatives through influence, coordination, and cross-functional partnership rather than direct people management. The role partners with IT teams, business stakeholders, vendors, and managed service providers to strengthen security controls, reduce risk, and drive timely remediation of security issues. As the operational lead for key cybersecurity functions, this position helps ensure threats, vulnerabilities, and control weaknesses are effectively identified, prioritized, and addressed. The ideal candidate combines strong technical expertise, operational leadership, and communication skills with a demonstrated ability to drive measurable security improvements across a global environment. Qualifications - Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field - Advanced degree preferred - 7+ years of cybersecurity experience, with demonstrated success in security operations, incident response, vulnerability management, and technical risk reduction initiatives - 3-5 years leading security operations, vulnerability management, or incident response functions - Experience managing security incidents and coordinating cross-functional technical response activities - Experience working with SIEM, EDR/XDR, vulnerability management, and cloud security platforms - Experience prioritizing remediation efforts using business risk, exploitability, and threat intelligence - Experience presenting cybersecurity risks, trends, and operational metrics to leadership - Experience working with cybersecurity vendors, MSSPs, and technology partners Requirements - Lead cybersecurity monitoring, investigations, and incident response activities - Serve as the operational lead and primary coordinator for cybersecurity incidents and investigations - Coordinate containment, recovery, stakeholder communications, and post-incident remediation activities - Develop and maintain incident response procedures, playbooks, and tabletop exercises - Partner with internal teams, vendors, and managed security service providers to investigate and resolve security events - Develop operational metrics and reporting related to threats, incidents, response effectiveness, and overall security posture - Develop and maintain operational dashboards and reporting that provide leadership visibility into critical vulnerabilities, remediation status, technology lifecycle risks, security incidents, and unresolved risk exposures - Own vulnerability identification, risk-based prioritization, remediation tracking, exception management, reporting and stakeholder engagement processes - Maintain visibility into end-of-life (EOL) and end-of-support (EOS) technology risks - Partner with technology teams to drive timely remediation of vulnerabilities and security weaknesses - Develop vulnerability metrics and reporting to measure remediation performance, risk reduction, and program effectiveness - Manage vulnerability exceptions and ensure risk acceptance decisions are documented and periodically reviewed - Assess emerging threats and organizational exposure to inform remediation priorities - Partner with Security Architecture to align remediation efforts with security standards and long-term risk reduction objectives - Serve as the operational owner for cybersecurity technologies and services - Continuously improve security monitoring, detection, response, and reporting capabilities - Administer and continuously improve endpoint privilege management (EPM) controls - Design and optimize operational workflows, dashboards, alerts, and automation opportunities - Partner with Security Architecture and Infrastructure teams to implement and operationalize new security controls and technologies - Manage cybersecurity vendor and service provider relationships - Conduct technical security assessments to identify cybersecurity risks, control weaknesses, and remediation opportunities - Partner with Infrastructure, Cloud, Applications, and Security Architecture teams to develop remediation plans - Validate implementation and effectiveness of security controls - Provide technical expertise and evidence in support of cybersecurity audits, assessments, and compliance activities - Maintain remediation tracking, cybersecurity risk registers, technology lifecycle risk inventories, and operational security improvement plans - Assist with third-party security assessments and technical due diligence reviews - Serve as a trusted cybersecurity subject matter expert across operational security initiatives - Build strong relationships with technology teams, business stakeholders, vendors, and service providers - Drive accountability for remediation activities and security commitments - Foster a culture of operational excellence, continuous improvement, and proactive risk management - Communicate cybersecurity risks and recommendations to both technical and non-technical audiences - Establish and lead recurring cybersecurity operational review meetings Benefits - Health Insurance - Dental Insurance - Vision Care - Health Savings Account with Employer Contribution - Flexible Spending Accounts - 401(k) Retirement Plan with Employer Matching Contributions - Short-Term Disability Insurance - Life Insurance - Vacation Time - Sick Time - Paid Parental Leave - Adoption Assistance Program - Charitable Matching Gifts Program - Holidays and Cole Haan Discounts

• Support Operations Leadership in 360 day-to-day operations and project management  • Responsible for oversight + implementation of operations related initiatives (both internal and cross functional) • Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team • Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence  • Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis • Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines • Oversees and reports weekly, monthly, quarterly, and annual metrics. • Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers • Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels • Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives