• Work with business units to understand how they use existing applications and capture basic requirements. • Support the deployment of new cloud and SaaS applications within Microsoft 365 and other vendor platforms. • Assist with configuring single sign-on (SSO) and document setup steps and support procedures. • Help maintain and update software across datacenter and cloud environments, using tools like Intune or SCCM. • Coordinate with software vendors to support application needs and resolve issues. • Participate in discussions about improving performance, scalability, and reliability of applications. • Contribute to team tasks related to application deployment, desktop/virtual desktop engineering, and mobile device management. • Create operational and support documentation. • Troubleshoot application-related issues and work with senior engineers to resolve complex problems. • Learn and apply basic Active Directory or Entra ID concepts, including Conditional Access policies.

• Deliver technical support to customers during design, validation, and production stages. • Develop a strong understanding of product capabilities and applications. • Conduct schematic and PCB layout reviews to ensure successful design integration. • Identify new business opportunities and assist sales with technical presentations. • Gather feedback from customers to inform product improvements and roadmap alignment. • Collaborate with internal teams to resolve complex technical challenges.

• Engage with customers (data center operators, facility engineers, IT architects) early in the sales cycle to gather detailed technical requirements for cooling and power. • Analyze factors like current rack densities, heat loads, facility water loop parameters, and redundancy needs. • Translate requirements into specific product configurations and part numbers. • Assist customers in selecting the right models of coolant distribution units, rack manifolds, heat exchangers, and intelligent PDUs. • Prepare the technical content for proposals and bids. • Act as the go-to technical advisor for both the customer and internal sales throughout the project lifecycle. • Provide training or detailed explanations to customer’s thermal engineers and operations staff on how the HDLC system operates and should be maintained.

• Acting as a brand expert to drive commercial development within the assigned territory • Work with engineering offices on the specifications of the brand’s products • Collaborate closely with all sales teams within the cluster • Supporting pre-project teams from the beginning of the sales cycle with clients to understand the environment and constraints • Capture all technical, quality, and production requirements • Work closely with the engineering department to define customized solutions when requested • Build commercial offers based on the defined technical solution • Present and defend technical and commercial proposals • Ensure a consultative approach to customers on product use and implementation • Ensure project follow‑up to guarantee customer satisfaction • Organize customer visits and conduct commercial actions with prospects and customers • Proactively propose ideas regarding customer projects, designs, and offers.