• Work with IT staff and Business Partners to implement new or enhanced Life products into Sales Illustration and Policy Administration systems • Conduct thorough analysis of complex information and requirements • Certify changes made to systems • Develop and maintain certain system values and settings • Provide complex business consulting support to IT staff and customers • Influence others in IT and customer areas through teaching/sharing of specialized knowledge and/or leadership roles

• Manage and support Windows, Linux, and cloud-based servers (Azure, AWS, VMware). • Monitor system performance, availability, and capacity; troubleshoot and resolve incidents. • Provide Tier 3 support for escalated issues from IT support teams. • Implement Infrastructure as Code (IaC) using tools like Terraform, Ansible, or CloudFormation. • Build and maintain CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, Azure DevOps). • Automate system provisioning, configuration management, and deployments. • Design and optimize cloud environments for scalability, security, and cost efficiency. • Manage VMware clusters, storage systems, and networking. • Support containerization (Docker, Kubernetes) where applicable. • Enforce identity and access management best practices (Active Directory, LDAP, SSO, MFA). • Implement and monitor security hardening, patching, and vulnerability management. • Ensure compliance with company and industry standards (ISO, SOC2, HIPAA, etc.). • Partner with developers, network engineers, and security teams to deliver resilient solutions. • Mentor junior engineers and provide technical guidance across the IT organization. • Lead root cause analysis (RCA) and post-incident reviews.

• Oversee the end-to end development of embedded audio systems, software, and firmware for new devices from concept to mass production release. • Work closely with hardware engineers, embedded systems engineers, software developers, product managers, key stakeholders, and our outsourced manufacturing partners to define system requirements and specifications per product needs. • Stay current with industry trends and emerging technologies. Introduce new methodologies and technologies to enhance performance and meet design specifications. Provide deep technical expertise and support in audio system development, testing, and validation across the product lifecycle. • Conduct design reviews and both design and process Failure Mode Effect Analysis (FMEA), partnering with our design and development partners to drive rigorous Design for Cost (DfX), supply chain, reliability, quality, and manufacturing methodologies across all phases of product development. • Provide technical guidance and mentorship, fostering a culture of excellence and innovation through a culture of continuous learning. • Oversee the prototyping process, conduct testing, and verify audio systems performance and reliability against product requirements. Ensure all embedded software meets regulatory standards and industry best practices. Set quality and reliability specifications. • Troubleshoot complex audio design issues and implement effective solutions in a timely manner.

• Support and optimize multiple client environments utilizing Citrix DaaS (Cloud Control Plane) • Administer Citrix DaaS environments across multiple customer tenants • Manage Machine Catalogs, Delivery Groups, policies, and session configurations • Maintain Cloud Connectors (availability, patching, lifecycle management) • Troubleshoot logon delays, performance degradation, and application delivery issues • Coordinate Citrix upgrades and version alignment across clients • Support on-prem resource locations (VMware, Nutanix AHV, Hyper-V) • Monitor VDA health, storage performance, and hypervisor capacity • Manage profile solutions (FSLogix, Citrix Profile Management) • Maintain AD integration, DNS, file services, and print services • Provide capacity planning recommendations aligned with client growth • Maintain secure remote access via Citrix Gateway Service or on-prem ADC • Support MFA integrations and zero-trust initiatives • Apply security patches to VDAs and Cloud Connectors • Monitor availability and user experience metrics • Respond to incidents and service requests within SLA targets • Perform root cause analysis and document corrective actions • Support DR design and periodic failover testing