• Support and optimize multiple client environments utilizing Citrix DaaS (Cloud Control Plane) • Administer Citrix DaaS environments across multiple customer tenants • Manage Machine Catalogs, Delivery Groups, policies, and session configurations • Maintain Cloud Connectors (availability, patching, lifecycle management) • Troubleshoot logon delays, performance degradation, and application delivery issues • Coordinate Citrix upgrades and version alignment across clients • Support on-prem resource locations (VMware, Nutanix AHV, Hyper-V) • Monitor VDA health, storage performance, and hypervisor capacity • Manage profile solutions (FSLogix, Citrix Profile Management) • Maintain AD integration, DNS, file services, and print services • Provide capacity planning recommendations aligned with client growth • Maintain secure remote access via Citrix Gateway Service or on-prem ADC • Support MFA integrations and zero-trust initiatives • Apply security patches to VDAs and Cloud Connectors • Monitor availability and user experience metrics • Respond to incidents and service requests within SLA targets • Perform root cause analysis and document corrective actions • Support DR design and periodic failover testing

• Deploying, upgrading, and maintaining High-Speed Data (HSD) infrastructure. • Managing vendor solutions supporting core platforms such as DNS, DHCP, and DOCSIS provisioning. • Ensuring compliance with security policies and maintaining high system availability. • Analyzing project requests to estimate time and cost. • Conducting training for new technology integration, technology upgrades, new product design, and implementation.

• In technical pre-sales engagements, support the sales teams through customer meetings, demos, RfX responses and proof of concept activities. • Leverage your cybersecurity background to identify your clients’ needs and implement the most suitable Fortinet solutions. • Help partners and customers to create the best security and network architectures that are tailored to our customers requirements. • Gradually take on responsibility for technical areas or solutions. • On complex opportunities, work together with senior Systems Engineers, Consulting System Engineers (CSEs), Solution Architects, and partners. • Be the lead on customer workshops, technical presentations, and enablement activities • Maintain and continuously expand your knowledge of Fortinet technologies, integrations, and industry trends

• Responsible for configuring, rolling out, and supporting the Epic Resolute Professional Billing and Claims application • Plans, designs/builds, tests, implements, and supports the needs of Epic software • Analyzes and determines system requirements and specifications • Performs and documents workflow analysis while evaluating user experience • Supports and maintains environments or applications using domain knowledge • Creates and maintains documentation and training materials regarding the implementation of applications • Configures changes within the Epic environments to provide standardized, comprehensive workflows • Corrects issues, conducts routine maintenance, and updates systems with new functionality • Provides guidance and support to end-users to enhance the use of Epic and offers solutions to resolve end-user system issues