• Build and maintain dashboards and performance metrics in tools such as Looker and Sheets/Excel. • Perform analyses of campaign results and A/B tests, translating data into actionable recommendations. • Analyze customer profiles, usage behavior and product engagement journeys. • Formulate quantitative and qualitative hypotheses about gaps and opportunities in conversion and retention funnels. • Monitor business KPIs (revenue, TPV (Total Payment Volume), churn, product adoption) and generate alerts for deviations. • Collaborate with multiple stakeholders (Product, Marketing, Legal, Pricing, etc.) in the execution and evaluation of initiatives. • Contribute to the economic and operational evaluation of engagement initiatives, including estimates of ROI and payback. • Ensure consistency and reliability of the data sources and dashboards used by the team.

• Resolve complex technical issues • Optimize processes and implement innovative solutions • Align technical strategies with business objectives • Collaborate with non-technical stakeholders

• Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement. • Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother. • Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way. • Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint. • Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark. • Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up. • Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status. • Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle. • Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.

• Interpret partner contracts to perform the necessary system parameterizations • System parameterization and validation: organize contracts; create rule tables; register the tables in the system. • Data analysis and processing • Creation of data reports and documentation • Client interface: delivery of training; technical follow-ups; assisted operations; presentation of results; business process consulting.