Promoting Wellness at Work and in Life
Solutions Analyst
Location
Pennsylvania
Posted
18 hours ago
Salary
$65K - $67K / year
Seniority
Senior
Job Description
Solutions Analyst
Wellworks For You
• Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement. • Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother. • Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way. • Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint. • Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark. • Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up. • Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status. • Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle. • Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.
Job Requirements
- Sharp analytical and problem-solving instincts.
- Top-notch communication and customer service skills.
- A detail-obsessed, organized, laser-focused approach to work.
- Proven ability to thrive both independently and as part of a team.
- A cool head when deadlines shift and priorities collide.
- Comfort with Microsoft Office Suite, SharePoint, and similar tools.
- Bonus points for SQL experience
Benefits
- Competitive salary
- Client retention bonuses
- Additional Incentives
- Growth opportunities
- Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
- 401k with per pay employer match
- Employee Assistance Program through LifeMatters EAP
- Mental health benefits, including access to paid therapy
- Paid maternity leave after 12 months
- Paid Time Off including time off to volunteer in your community and the day off on your birthday
- Casual dress code
- Wellness program and teambuilding opportunities with incentives
- Milestone anniversary program
- Ongoing training and education
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