• Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement. • Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother. • Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way. • Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint. • Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark. • Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up. • Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status. • Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle. • Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.

• Interpret partner contracts to perform the necessary system parameterizations • System parameterization and validation: organize contracts; create rule tables; register the tables in the system. • Data analysis and processing • Creation of data reports and documentation • Client interface: delivery of training; technical follow-ups; assisted operations; presentation of results; business process consulting.

Job Title: Business Data Analyst About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage Location - Mumbai, Bangalore and Pune Experience – 3-6 years Role Summary: Data Analysis & Gap Analysis - • Conduct detailed gap analyses of trading data from various source systems - • Identify discrepancies and analyze data attributes between multiple systems - • Develop and maintain automated gap reporting using Python and SQL Python Development & Automation - • Build and maintain Python scripts for data extraction, transformation, and analysis **** Reporting & Visualization**** - • Present findings and recommendations to senior management and stakeholders **** Project Management Tasks**** - • Meet with stakeholders from upstream and downstream systems to ascertain logic to be implemented where required, and record notes of meetings to PMO standards Technical Skills - • Python Programming: Advanced proficiency in Python with experience in pandas - • Database Management: Strong SQL skills for data extraction and manipulation - • Data Visualization: Experience with Power BI, or Python visualization libraries Banking & Finance Knowledge - o 3-5 years of experience in banking data analysis and problem solving - o Understanding of collateral management principles and regulatory requirements beneficial Analytical Skills - • Strong problem-solving abilities with attention to detail - • Experience conducting gap analyses and process improvement initiatives - • Ability to translate complex data into actionable business insights - • Project management skills with ability to handle multiple priorities If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

• Map current-state workflows end-to-end across IT, Support, Finance, HR, and Engineering including the exceptions and edge cases that live in operators' heads, not in the documentation. • Conduct working sessions with process owners and frontline staff to capture tribal knowledge and convert it into rules, decision logic, and instructions that automation or agents can follow. • Gather requirements and write clear specifications that include success metrics, failure modes, and the exact human-in-the-loop checkpoints required for safe rollout. • Apply a triage methodology to every candidate workflow deterministic automation, agent-handled judgment, or humans-only and document the rationale so triage decisions are auditable. • Establish and maintain the baseline measurement behind ECI's AI workflow commitments so progress is reported on real numbers, not estimates. • Build the candidate-workflow portfolio against ECI's evaluation criteria: frequency, repeatability of decisions, context spread across systems, and measurable pain. • Implement automations directly in Salesforce Flow, low-code and no-code platforms (Power Automate, Zapier-class tools, internal Abacus capabilities), and emerging agentic AI tooling. • Write light scripting (Python, JavaScript, SQL) and integrate across SaaS systems via REST APIs and webhooks where no-code tooling does not reach. • Configure agent guardrails, evaluation prompts, and feedback loops; design for graceful failure when the agent is uncertain rather than for confident wrong answers. • Partner with Platform Engineering and Application teams to ship integrations safely on top of existing systems (Salesforce, Vonage, Workday, JSM) without forcing migrations. • Build the instrumentation that proves an automation is working logging, dashboards, and drift detection so shadow-mode and production performance can be compared on the same axes. • Maintain a clean, documented build inventory so any automation can be handed off, audited, or rolled back without tribal knowledge becoming the dependency we just removed somewhere else. • Run each workflow through a phased delivery model: sandbox build shadow mode (agent observes, humans decide) supervised production (agent acts, humans review) steady state. • Enforce human-in-the-loop discipline at every phase boundary; no automation moves to the next stage without measured evidence and an owner sign-off. • Own the regular progress reporting on AI workflow delivery, including which workflows shipped, the measured impact of each, and a credible forecast for the next quarter. • Coordinate with other technical resources when an AI workflow intersects an active Initiative M&A integration playbooks, platform consolidations, compliance projects.