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Facktor

Trusted Advisors--Healthcare Experts--Proven Results

FQHC Operations Director

OperationsOperationsFull TimeRemoteLeadTeam 11-50Since 2001H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

1 day ago

Salary

$150K - $200K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

FQHC Operations Director

Facktor

• Lead interim COO engagements, serving as the acting COO for client organizations. • Provide hands-on operational leadership, partner with executive teams and stakeholders, and drive execution on organizational priorities to ensure continuity, stability, and progress. • Provide strategic leadership and direction to client organizations on operational strategy, best practice, and methodology. • Ability to develop and implement policies, procedures, and protocols to optimize efficiency, productivity, and patient satisfaction. • Experience with core FQHC operational and administrative functions including: front office & registration, back-office and nursing, referrals, health information technology, and information systems & outpatient software systems. • Preferred candidates will have experience with Epic, athenaOne, eClinicalWorks, and/or NextGen. • Experience working with C-suite & other senior healthcare leaders to achieve strategic goals. • Lead and mentor a multidisciplinary team of managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement. • Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and identify areas for improvement. • Ensure compliance with all regulatory requirements, accreditation standards, and industry best practices. • Drive initiatives to enhance quality of care, patient safety, and clinical outcomes through process improvement and evidence-based practices. • Foster strong partnerships with internal and external stakeholders, including healthcare providers, community organizations, and government agencies. • Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and drive innovation. • Perform other duties as assigned.

Job Requirements

  • Bachelor’s degree in Healthcare Administration, Business Administration, or related field required
  • Minimum of 10 years of progressive leadership experience in healthcare management, preferably within an FQHC or similar healthcare setting
  • Strong understanding of healthcare operations, finance, regulatory compliance, and quality improvement methodologies
  • Demonstrated ability to develop and implement strategic operational initiatives, and performance improvement projects
  • Excellent interpersonal, communication, and team-building skills with the ability to influence and collaborate effectively across all levels of the organization
  • Proven track record of driving results, managing change, and fostering a culture of innovation and continuous improvement
  • Knowledge of electronic health records (EHR) systems, healthcare informatics, and data analytics preferred
  • Proven problem-solving skills, independent decision-making, and ability to navigate ambiguity
  • Proactive – does not wait for things to happen – makes them happen
  • Superior written, verbal, and interpersonal communications skills
  • Excellent organizational and time-management skills
  • Ability to build trusted relationships with clients and colleagues
  • Mission Driven- motivated by working with non-profits who deliver high quality care

Benefits

  • 10 Paid Holidays and generous PTO accrual
  • Friday afternoons off between Independence Day and Labor Day
  • Facktor unofficially closes between Christmas Day and New Year’s Day
  • 100% of medical, dental, and vision insurance premiums covered for full-time employees
  • $500 annual reimbursement per calendar year
  • Facktor contributes 3% of your annual earnings each year, regardless of employee contribution
  • End of Year Bonus
  • Performance Based GEM (Go the Extra Mile) Bonus
  • After 5 years of full-time employment, employees are eligible for a 4-week paid sabbatical
  • $30 per month for personal cell phone use
  • Director level and above, $2,400 annually

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