Role Description Under the direction of the USL Youth team, the USL Youth Operations UWEP supports the USL Youth department by assisting with multiple functional areas of USL Youth operations. The Participant will assume an integral role in the administration and analysis of league minimum standards, rules, and regulations. - Coordinate USL Youth season items with a focus on data retrieval and input. - Coordinate player and coach registrations; approve and process all player documents. - Process match and referee reports with respect to statistics, discipline, and minimum standards. - Maintain player discipline and minimum standards database. - Assist in creation and dispersal of marketing material. - Assist social media staff with collecting information and maintaining the content calendar. - Perform market research and compile reports when necessary. - Assist with planning and execution of USL Youth showcase and events. - Communicate with current and potential USL Youth customers and collect data on consumer experiences. - Record information in Game Officials US Soccer database and create reports as needed. - Determine operational needs and procedures and communicate them to the relevant parties. - Perform other tasks as directed by the USL Youth team. - Assist other departments and operational areas as requested to provide a well-rounded overview of working in sports. Qualifications - Participants must be working towards a bachelor’s or master’s degree in a related field and/or training. - Must certify that they are able to receive college course credit from an accredited college or university for their participation. - Solid computer skills and proficiency with MS Word, Excel, PowerPoint, Outlook are a must. - Excellent verbal and written communication skills are required. - Positive attitude and strong work ethic are a must. - Must have a “team-first” mentality with an eagerness to learn. - Should be extremely organized and detail oriented, with a focus on quality and consistency. - While completing the USL Work Experience Program remotely, participants must have access to a computer or laptop with reliable internet connection. Requirements - Must be able to receive college course credit from an accredited college or university. - Access to a computer or laptop with reliable internet connection. Benefits - Gain practical sport management experience in a professional sports league setting. - Work on various strategic projects and initiatives. - Interact with all league departments across the organization.

Role Description You make sure nothing falls through the cracks between the client saying "yes" and the factory producing exactly what the client expects — every spec, every file, every message, every time. Clients send over large amounts of information across three critical stages — quotation, sampling, and production. Your job is to collect, verify, structure, and relay that information, answer client messages fast, and keep our ERP as the single source of truth. A missed dimension, wrong Pantone code, or outdated artwork file costs us thousands of dollars and weeks of delay. That's why this role exists. What You'll Own - Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. - Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. - ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. - China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall. What Success Looks Like (first 6 months) - Zero production errors caused by wrong/missing information handed to the factory. - Every client email answered within SLA; no thread ever goes stale. - Quotes turn around faster because specs arrive complete the first time. - ERP is trusted internally as fully accurate — anyone can open an order and see the true state. - Shabir is out of the information-collection loop entirely. Qualifications - Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. - Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. - Strong written English — professional, clear, client-facing quality. - Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped. - Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap. Requirements - Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly. Candidates with strong English + strong Chinese + packaging experience go to the front of the line. - Experience with ERPs/CRMs and structured process work (SOPs, checklists). - Experience serving Western (US/EU) e-commerce or consumer-brand clients. What This Role Is NOT - Not a cold-calling / lead-gen sales role. You don't hunt; you support live deals and clients. - Not a design role. You handle files and specs, not creative work. - Not a passive inbox job. You proactively chase, verify, and close loops. Compensation & Setup - Philippines: $800–$1,500/mo (higher end for Chinese-speaking + packaging experience) - Malaysia: $1,200–$2,000/mo - Dubai: $2,500–$3,500/mo - 13th month (PH), paid time off, performance reviews with raise path. - Tools provided: ERP access, email, Slack/WhatsApp/Lark.

• Support the founder and scale hiring processes • Manage inbox and calendar for the founder • Draft SOPs and maintain operational infrastructure • Ensure effective internal communication and coordination

• Support the founder • Scale hiring operations • Own operational infrastructure • Coordinate the hiring pipeline • Schedule internal communication • Maintain ATS hygiene • Assist the founder with inbox triage and calendar management • Draft SOPs and maintain internal organisation