Role Description You make sure nothing falls through the cracks between the client saying "yes" and the factory producing exactly what the client expects — every spec, every file, every message, every time. Clients send over large amounts of information across three critical stages — quotation, sampling, and production. Your job is to collect, verify, structure, and relay that information, answer client messages fast, and keep our ERP as the single source of truth. A missed dimension, wrong Pantone code, or outdated artwork file costs us thousands of dollars and weeks of delay. That's why this role exists. What You'll Own - Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. - Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. - ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. - China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall. What Success Looks Like (first 6 months) - Zero production errors caused by wrong/missing information handed to the factory. - Every client email answered within SLA; no thread ever goes stale. - Quotes turn around faster because specs arrive complete the first time. - ERP is trusted internally as fully accurate — anyone can open an order and see the true state. - Shabir is out of the information-collection loop entirely. Qualifications - Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. - Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. - Strong written English — professional, clear, client-facing quality. - Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped. - Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap. Requirements - Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly. Candidates with strong English + strong Chinese + packaging experience go to the front of the line. - Experience with ERPs/CRMs and structured process work (SOPs, checklists). - Experience serving Western (US/EU) e-commerce or consumer-brand clients. What This Role Is NOT - Not a cold-calling / lead-gen sales role. You don't hunt; you support live deals and clients. - Not a design role. You handle files and specs, not creative work. - Not a passive inbox job. You proactively chase, verify, and close loops. Compensation & Setup - Philippines: $800–$1,500/mo (higher end for Chinese-speaking + packaging experience) - Malaysia: $1,200–$2,000/mo - Dubai: $2,500–$3,500/mo - 13th month (PH), paid time off, performance reviews with raise path. - Tools provided: ERP access, email, Slack/WhatsApp/Lark.

• Support the founder and scale hiring processes • Manage inbox and calendar for the founder • Draft SOPs and maintain operational infrastructure • Ensure effective internal communication and coordination

• Support the founder • Scale hiring operations • Own operational infrastructure • Coordinate the hiring pipeline • Schedule internal communication • Maintain ATS hygiene • Assist the founder with inbox triage and calendar management • Draft SOPs and maintain internal organisation

Role Description Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. Mom’s wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs. It can be an autonomous job that requires good decision-making skills, but the growth potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest-growing and most creative technology companies around, helping us promote a life-changing product and develop a world-class team. Other duties as assigned. Qualifications - A Bachelor’s degree from an accredited undergraduate institution. - At least five years of relevant experience in team leadership roles managing multiple employees. - Experience handling logistics. - An ability to operate in ambiguity with the grace of a gazelle. - An appreciation for differences of opinion. - The savvy to manage employee and customer experience. - The skills to examine processes and develop creative solutions. - An understanding that things will change. - A willingness to roll up your sleeves, take on new assignments, and juggle many things at once. Requirements - Must be able to read, write, speak, and understand English. - The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). - Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. - Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. - Frequent driving requires excellent visual activity and manual dexterity. - Requires to work in outdoor weather conditions. - Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. - Frequently communicates with customers and must be able to exchange accurate information. Benefits - Full-Time Salary Position. - Medical, Dental, and Vision benefits. - 401K with company match. - A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. - A great wellness program to keep you healthy and happy both physically and mentally. - Access to opportunities to expand your skill set and share your knowledge with others across the organization. - A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. - A seat in one of the fastest-growing companies in the country.