ConcertoCare logo
ConcertoCare

Comprehensive value-based in-home care for seniors and other adults. Recruiting emails will come from @concertocare.com.

Community Outreach Sales Rep – Patient Engagement Specialist

Location

California

Posted

1 day ago

Salary

$21 - $24 / hour

Seniority

Junior

1 yr expEnglish

Job Description

Community Outreach Sales Rep – Patient Engagement Specialist

ConcertoCare

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations. • Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment. • Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action. • Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients. • Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities. • Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems. • Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience. • Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment. • Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement. • Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Job Requirements

  • 1 year of experience in a healthcare, patient-oriented position.
  • 1 year of experience in providing customer service.
  • Sales experience and history of consistently achieving sales goals/metrics preferred.
  • Appointment scheduling experience.
  • CNA/MA background is a plus.
  • Call center experience is a plus.
  • Demonstrated passion for extraordinary patient service.

Benefits

  • 15 days of PTO and 3 Floating Holidays
  • 8 paid holidays yearly
  • Medical, Dental, Vision and 401k

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