ConcertoCare

• Lead client and stakeholder data implementation projects, ensuring successful data integration and analytics delivery • Serve as a thought partner to senior leadership, including the COO, CMO, Chief Nursing, and clinical leadership • Mentor data analysts and data product developers • Apply advanced analytics to identify performance trends, cost drivers, and quality improvement opportunities • Develop interactive dashboards and reports (Power BI preferred) • Define and prioritize the data product roadmap • Collaborate with cross-functional teams to translate business needs into data products • Foster a culture of data literacy and evidence-based decision-making across the organization • Act as a liaison between technical teams and non-technical stakeholders

• Identify and analyze impactable utilization trends, and partner with the market interdisciplinary team to identify and plan interventions: • Using Root Cause Analysis and other clinical assessment strategies, analyze inpatient admissions to identify preventable utilization, and build strategies to avoid future utilization within the market’s membership. • Prepare case summaries to facilitate interdisciplinary discussion targeted at identification and planning of activities with the interdisciplinary team that will prevent hospitalization or worsening of patient condition • Actively screen entire market population utilizing integrated data to identify patients at increased risk for utilization • Utilize internal and external reporting tools and data to guide opportunities to reduce hospitalization and rehospitalization in collaboration with all market-level leadership • Design, implement, and manage projects in partnership with the Director of Clinical Care, Market Medical Director, and other key leaders to ensure interventions are being implemented, progress tracked, and outcomes reported • Partner with actuarial and med economics team to identify trends in cost and utilization data and identify areas of potential improvement and impacts • Assist with data summary and analysis presentation for use in JOC meetings • Support proof point analyses by providing clinical expertise and insights • Lead and support medical expense management activities including data review, audits, and reporting

• Manage an outreach team by providing training to new hires • Support day-to-day needs • Collaborate with other market stakeholders • Track to ensure team goals are hit • Engage patients via telephone in a friendly, supportive, and professional manner • Engage difficult-to-reach patients through in-person approaches • Self-manage outreach work queue • Appropriately document call outcomes and actions • Schedule patient appointments when successful outreach

• Serve as a primary eClinicalWorks (eCW) subject matter expert, performing hands-on system configuration, module management, template development, and automated workflow design. • Collaborate with physicians, nurses, and department leaders to identify workflow pain points and implement eCW enhancements that reduce friction and improve clinical outcomes. • Configure and maintain eCW modules, including Practice Management, Population Health, and healow Patient Portal, ensuring optimal performance and user experience. • Support eCW system upgrades, patch deployments, and regression testing in coordination with the eCW vendor and internal stakeholders. • Provide peer guidance on eCW best practices, configuration standards, and clinical workflow design to fellow analysts. • Assist in developing and deploying AI-powered solutions integrated with the eCW ecosystem, leveraging large language model (LLM) APIs such as Claude (Anthropic) and OpenAI GPT to automate clinical workflow. • Evaluate and implement AI tools for clinical decision support, predictive analytics, and intelligent alerting within the EMR environment. • Monitor AI model performance, audit outputs for accuracy and bias, and iterate on solutions to ensure clinical reliability and operational value. • Ensure data integrity, standardization, and interoperability across systems using healthcare data standards, including HL7 FHIR, CCD/CDA, and ICD-10/CPT coding frameworks. • Support data exchange with health information exchanges (HIEs), payers, and external partners, ensuring accuracy and compliance. • Provide day-to-day peer mentorship and technical guidance to junior analysts, sharing knowledge on eCW, AI tools, and data best practices. • Manage assigned projects and workstreams with strong organizational skills, ensuring timely delivery. • Participate in end-user training sessions on eCW functionality and AI-enabled tools to drive adoption and proficiency across clinical and administrative staff. • Proactively identify system gaps, automation opportunities, and emerging technology solutions to support continuous improvement.

Title: Patient Engagement Specialist Location: Hybrid Remote Los Angeles, CA Job Description: Job Type Full-time This is a hybrid position that supports occasional in-person outreach in the Los Angeles, CA area. Monthly Bonus Incentive - Competitive Salary - Excellent Work/Life Balance - 15 days of PTO and 3 Floating Holidays - 8 paid holidays yearly - Medical, Dental, Vision and 401k As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements. What you will do: - Engage patients via telephone in a friendly, supportive, and professional manner - Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates - Self-manage outreach work queue - Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) - Schedule patient appointments when successful outreach - Answer inbound calls to support and engage with new patients - Maintain the highest levels of patient confidentiality What you need: - 1 year of experience in a healthcare, patient-oriented position. - 1 year of experience in providing customer service. - Sales experience and history of consistently achieving sales goals/metrics preferred. - Appointment scheduling experience. - CNA/MA background is a plus. - Call center experience is a plus. - Demonstrated passion for extraordinary patient service. - Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review. Base Salary/ Wage Range $21.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace​​​​​​​

• Conduct initial intake calls as well as scheduled and urgent patient outreach based on individual patient’s needs and risk levels to review and update the care plan, monitor progress, ensure needs are met, and identify new areas of concern. • Provide ongoing care coordination for an assigned panel of complex patients. • Conduct needs assessments and develop plans of care in partnership with the rest of the patient’s care team. • Ensure care is coordinated, patient-centered, and aligned with the needs and wishes of the patient. • Support patients during care transitions, including outreach and assessment during and post hospitalization to ensure discharge needs are addressed, to facilitate provider follow-up, and to perform medication reconciliation. • Identify and implement interventions and collaborate closely with ConcertoCare’s multidisciplinary team (providers, Director of Clinical Care, social work, behavioral health, and clinical pharmacy), external providers, and social service organizations to: (1) address gaps in care, (2) mitigate the risk of inpatient admissions, readmissions, emergency room visits and movement to an institutional setting, (3) and keep patients safely living in their desired and appropriate home environment. • Identify and verify appropriate utilization of resources across the continuum of care. • Actively participate in interdisciplinary care team huddles, and other clinical meetings. • Participate in quality improvement and evaluation processes. • Adhere to compliance policies, procedures, and standards of conduct including all applicable laws and regulations. • Serve as a mentor for new hires and existing case management team members • Other duties as assigned.

• Optimize and enhance the electronic medical record (EMR) system functionality • Serve as an internal subject matter expert on EMR platform and work cross-functionally to understand end-user needs • Configure system settings, build custom forms, train end-users, develop reports, and implement workflows to improve clinical operations and data analysis • Partner with physicians, nurses, and department heads to evaluate EMR functionality gaps and identify opportunities for optimization • Lead the implementation and optimization of eCW features, including customization, templates, and reporting • Provide training and support to end-users • Collaborate with data engineering teams to improve the performance and scalability of reporting datasets

Title: Field Nurse (LVN) Location: San Francisco/South Bay United States Job Description: Description - Yearly continuing education allowance - Medical, Dental, Vision and 401k - Competitive salary and bonus program - 15 days of PTO - 11 paid holidays yearly - Grow a relationship with your patients - Work in your community ConcertoCare (LVNs) Licensed Vocational Nurses deliver clinical care to patients in their homes and provide virtual clinical care support. The Licensed Vocational Nurse is a key member of our care team, helping to extend the reach of our care delivery and ensure our patients get the right care, in the right place, by the right person, and at the right time. Key activities include direct patient care, clinical visit support, the performance of health screenings and bedside clinical procedures, virtual care facilitation, and routine care coordination support. This position reports to the Practice Manager. This is a hybrid role. Licensed Vocational Nurses perform virtual clinical support and travel to perform in-home visits as scheduled. Licensed Vocational Nurses are required to commute to the local office for training and meetings as needed. The schedule will be set by the Practice Manager. WHAT OUR (LVN) LICENSED VOCATIONAL NURSES DO: - Provide direct nursing care to patients through routine and urgent in-home and virtual visits under the direction of an authorized health care practitioner. - Facilitate virtual visits in the patient's home to support care delivery under the direction of a remote clinical practitioner. - Provide support for clinical visits as directed, including chart preparation, clinical intake, after-visit care coordination, and clinical documentation and order entry support (i.e., bedside scribe function). - Coordinate and support patient care by implementing care plans and performing outbound calls and tasks at the direction of and under the clinical supervision of an authorized health care practitioner. - Process and track orders and referrals placed by our providers, working to ensure that patients complete orders and referrals in accordance with their treatment plan. - Engage patients in their healthcare journey, establish meaningful connections and trusting relationships with each patient and provide care tailored to the patient. - Deliver exceptional customer service to our patients, caregivers, and clinical partners including proactive, timely, and comprehensive communication from a holistic patient-centered perspective. - Clinical skills and procedures: Blood draws, laboratory specimen collection, medication and vaccine administration, foley catheters, wound care, removal of sutures/staples, basic hearing and vision tests, home safety evaluations, IV insertion, EKG, ABI. All clinical skills require competency evaluation and are performed under the supervision of a clinical practitioner, with scope of work and level of supervision as determined by state regulations. - Accurate and timely documentation in the medical record of all patient care support activities. - Active participation in team huddles and organizational meetings as requested. - Adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations. - Other market-specific duties as assigned. QUALITIES OF A SUCCESSFUL CONCERTOCARE (LVN) LICENSED VOCATIONAL NURSE: - Demonstrates a "do what it takes" attitude to deliver exceptional care to our patients. - Enjoys home-based care delivery. - Adaptable and flexible in daily work and schedule to accommodate urgent patient care needs. - Wants to work to the top of their scope of practice. - Enjoys a collaborative multidisciplinary team-based approach to care. - Passionate about caring for patients with complex needs who are inadequately served by traditional healthcare delivery systems. (LVN) LICENSED VOCATIONAL NURSE QUALIFICATIONS - Hold an active unrestricted LVN license in the state of California. - 2+ years clinical experience required; urgent care, emergency room, community home health experience required. - IV or blood draw certification or relevant work experience. - Current certification in Basic life support (BLS) required. - Ability to conduct independent patient home visits. - Ability to travel 75%+ of the time within an assigned area. - Prior experience caring for aging adults and/or adults with complex care needs preferred. - Average to advanced computer and software skills required. - Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. - DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years. Base Salary/ Wage Range $38.00 to $45.00/hour plus annual bonus. Compensation for the role is commensurate with the candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. Vaccination Policy ConcertoCare requires all "frontline workers" to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemption will be considered contingent upon the review of appropriate documentation. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace.

• Reporting to the VP of Stars Quality, the Project Manager plays a critical role in advancing clinical strategic initiatives across the organization. • This role leads end-to-end project management activities, including project planning, process documentation, and timeline management. • Drive the development, implementation, and ongoing monitoring of quality improvement initiatives. • Strengthening and optimizing Star and Quality ratings across all markets and provides programmatic oversight and analytical insights to support market performance and quality outcomes. • Have a general understanding of the healthcare environment, including NCQA quality. • Develop action plans and initiatives to improve CMS Star Ratings including HEDIS/Pharmacy/NCQA measure improvement for different lines of business. • Ability to effectively lead complex projects and programs of diverse scope. • Communicate project status, barriers and recommendations with key stakeholders. • Identify, analyze, and document business needs/requirements from key stakeholders.

• Reporting directly to the SVP and Chief Actuary at ConcertoCare • Responsible for a variety of exciting actuarial analytics • Opportunities to design analytics and provide actuarial insights to the company’s executive team • Conduct various essential duties and responsibilities in Medical Expense Reporting, Performance Measurement, Financial Forecasting, Pricing and Underwriting