Aquent logo
Aquent

A multinational staffing and recruiting agency, Aquent specializes in placing marketing and design professionals. The company provides both contract and permane

Client Transition Manager

Location

CST (UTC-6)

Posted

7 days ago

Salary

$50 - $53 / hour

Seniority

Lead

No structured requirement data.

Job Description

Client Transition Manager

Aquent

Role Description Are you a natural problem-solver who loves navigating complex client landscapes? We are seeking a Client Transition Manager to quarterback a critical system and corporate credit card migration for a select group of our highest-value corporate clients. Unlike high-volume call center roles, you will own the white-glove end-to-end transition experience for a dedicated portfolio of just 10 to 15 corporate clients. Operating in a consultative, high-touch capacity, you will partner closely with internal Relationship Managers (RMs) to guide clients through system updates, explain technical or process impacts, and ensure a seamless transition to our new corporate card platform. If you have a background in financial services or payments, a knack for project coordination, and the ability to turn potential client friction into a world-class experience, we want to hear from you. Key Responsibilities - Client Transition: Lead direct, video/phone-based (Zoom) outreach to your dedicated portfolio of 10-15 corporate clients to walk them through system modifications, new processes, and corporate card updates. - Strategic RM Partnership: Collaborate seamlessly with Relationship Managers to coordinate communication timing, align on specific client nuances, and present a unified, professional front. - End-to-End Problem Solving: Act as the primary advocate for your clients; actively listen to their needs, preemptively identify roadblocks, triage technical or system issues, and drive them to resolution. - Project & Workplan Management: Keep transitions on schedule by managing activities against a detailed workplan, updating project logs, and ensuring all tasks hit critical deadlines. - Data-Driven Tracking: Maintain meticulous communication and issue logs via Excel and SharePoint to ensure full visibility and continuity across internal project and business teams. Qualifications - Experience: 1-3 years of professional experience in Client Onboarding, FinTech Implementation, Project Coordination, or Junior PM/PMO support. - Industry Context: Prior experience working in Financial Services, Payments, or Commercial Banking environments is highly ideal. - Elite Communication: Exceptional verbal and written communication skills. You must be comfortable presenting confidently to corporate stakeholders over Zoom and translating system changes into simple, actionable steps. - Tracking & Organization Discipline: Highly proficient in Excel and SharePoint (managing data trackers, action registries) and PowerPoint (building simple, clean status updates). - The "X-Factor": A proactive, action-oriented mindset. You don't just report problems-you actively coordinate across teams to solve them before they impact the client. Benefits - Impact & Visibility: You will directly influence the success of a major strategic initiative and protect critical corporate relationships. - True Autonomy: Own your portfolio of clients and manage your day-to-day work within a supportive, collaborative, and fully remote environment. - Growth Potential: This role sits at the intersection of Project Management, Client Success, and Fintech Implementation-providing an incredible launchpad for your career in Financial Services.

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