Title: Team Leader Specialty Claims Location: 100 Barangaroo Avenue, Tower One, International Towers Sydney, Sydney NSW 2000, Australia 727 Collins Street, 1 Collins Square, Docklands, Melbourne VIC 3008, Australia Operations Job IdR_356465 Job Description: We are seeking a talented individual to join our Specialty Claims team in Claims Operations. This role will be based in Australia. This is a hybrid role that has a requirement of working at least three days a week in the office. Team Leader Specialty Claims You will provide operational leadership and technical claims support across the Construction, Marine and Power & Energy portfolios. Working closely with Claims Advocacy, you will help progress complex and large-loss claims, support client communications and improve claims outcomes. The role also has a focus on team leadership, stakeholder engagement and continuous improvement across claims operations. We will count on you to: - Lead day-to-day Specialty claims operations across Australia, ensuring timely and consistent service delivery for complex and high-value matters - Support claims from first notification of loss through to settlement and closure, including policy interpretation, coverage milestones and documentation - Coordinate client, insurer and vendor activity, including market appointments, engineering and legal inputs, meeting preparation, actions tracking and follow-up - Partner with Claims Advocacy, Broker Distribution and other key stakeholders to improve client experience, service quality and retention - Coach and develop team members through goal setting, performance reviews, recruitment, performance management and day-to-day guidance - Drive process improvement, reporting, compliance and effective use of systems and data to support operational performance What you need to have: - At least 7 years’ experience in insurance, banking, financial services or professional services - Demonstrated people leadership experience, including coaching, performance management and recruitment - Experience supporting complex claims or operational case management, with the ability to interpret policy wording and assess issues - Well-developed communication, stakeholder engagement and decision-making skills, with a high level of attention to detail and accuracy What makes you stand out: - Loss adjusting or legal qualification - Experience across Construction, Marine or Power & Energy claims - Experience improving claims processes, reporting or operating models Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being About Marsh: Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Title: Claims Service Provider Enablement and Process Lead Location: Sydney Australia Job Description: Summary: Enablement of Claims Service Providers through icare initiatives & creation, governance, upkeep of internal operational policies, processes, strategies & frameworks. Location: Sydney CBD - 12 months - Fixed Term Contract as CSP Enablement & Process Lead with icare - Hybrid working environment, office in Sydney CBD - Offering starting salary of $129,464 About the Role The CSP Enablement & Process Lead is responsible for the enablement of Claims Service Providers through icare initiatives as well as the creation, governance, and upkeep of internal operational policies, processes, strategies and frameworks. Core requirements of this role will be the coordination and engagement with icare’ s enabling services to execute improvement or uplift initiatives for Claims Service Providers as well as establishing clarity across functional and enabling groups of workers compensation through creation of operational policies and processes with complementing governance frameworks and pre-established approvers for escalated decisions. Key outputs are that detail and owners of any process are understood widely that decisions are made consistently, and that governance and tracking exists to evidence decisions. Benefits - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - Comprehensive learning and development support aligned to icare’s Core Capabilities. - Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards - Access to our Employee Assistance Program Duties It’s an exciting time at icare where no two days are the same: as CSP Enablement & Process Lead you will: - Research, develop, review and implement operational policies, strategies and frameworks. - Proactively develop and maintain senior stakeholder relationships across the business, adding value through workshops, questioning, and insight to inform the build and upkeep of an internal library of policies, processes, strategies and frameworks. - Lead and facilitate provider and internal stakeholder engagement, consultation and negotiation on cross-functional, decisions, working together agreements, and issues to identify and develop solutions. - Enable and support providers to maximise scheme benefit and the experience of Those we Serve. - Lead and coordinate icare initiatives and events that recognise provider capability and industry excellence. - Analyse complex issues and make recommendations that account for relevant factors and support sound and consistent operational decisions and approaches. - Engage across icare and the senior management team to identify and address alignment and continuous improvement opportunities with provider initiatives and across the portfolio of new and existing policies. - Manage complex risks and issues, interpret ambiguous feedback/directions and provide advice to enhance enablement, delivery and process and procedure design. - Prepare high quality written and verbal strategic advice and initiate consideration of new process, procedure, and guideline initiatives. - Conduct thorough operational and risk review on new and existing policies. - Where many policies or procedures cross the same organisational functions build ways of working agreements to refine accountability and support prompt decisions and action. Skills & Experience - Extensive experience in strategy and/or policy development. - Experience in the provision of policy advice in complex environments. - Previous experience conducting legal and risk review of policy documentation - Strong communication, interpersonal and negotiation skills with the ability to develop and maintain effective relationships with internal and external stakeholders. - Demonstrated verbal and written communication skills. - Effective organisational and time management skills to plan and deliver identified priorities. - Ability to work effectively without supervision. Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive. About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• Manage and adjust first party property claims, ensuring the highest level of customer service and technical claim file quality. • Secure all pertinent documentation related to the loss. • Assign and manage the activities of independent adjustors and other vendors. • Evaluate loss and policy information to make proper coverage assessments. • Refer cases timely to Claims Manager regarding potential for large loss or coverage concerns. • Establish and maintain adequate and timely indemnity and expense reserves within the examiner's authority or make claim recommendations concerning reserve changes. • Analyze and draft coverage letters as appropriate and communicate coverage positions effectively. • Draft Large Loss reports and participate in Large Loss Committee and/or Reinsurance reviews. • Conduct, coordinate, and proactively handle the cause and origin investigation process and ensure timely identification and pursuit of subrogation. • Inspect losses in the field as necessary.

Role Description This position offers the opportunity for remote work. As a Mortgage Specialist Associate, you provide direct client and sales support to Mortgage Specialists, enabling them to focus on planning, advice activities, and acquisition of new clients. You contribute to a differentiated client experience by providing value-added support and problem resolution. In this role, you collaborate with partners across the organization to identify and meet client needs and goals and expand the network of your team. As a member of the Mortgage Specialist Team, you provide leadership around the development of the Associate role and bring innovative ideas to grow market share. What will you do? - Enable Mortgage Specialists by assisting with preparations for client meetings and supporting the fulfillment of mortgage solutions and referrals to appropriate partners. - Provide consistent support to client requests, act as a point of contact for client concerns, and ensure accuracy of documentation with follow-ups, as required. - Leverage routines to ensure efficient and effective completion of client tasks, identifying areas for improvement to realize efficiencies. - Maximize opportunities to effectively identify client needs, make referrals, acquire new mortgage clients, and track and review progress against the teams’ annual plan. - Exercise due diligence in following all policies and procedures, and identify/correct areas of operational risk. - Support Mortgage Specialists with administrative activities, applying a proactive approach to achieving a superior client experience. Qualifications - Previous experience in Home Equity Financing. - Demonstrated success working in a fast-paced environment with the ability to manage competing priorities, as well as multi-tasking and problem-solving skills. - IT literacy including the Microsoft Office suite of products, and digital knowledge. - Excellent communication skills including the ability to interact with partners effectively in person, via email, and on the phone. - Flexibility, eagerness to learn, strong personal ethics, and a hunger for success. - Ability to work both independently and in a team environment, demonstrating strong collaboration skills. - Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Requirements - Track record in building rapport and maintaining client relationships within the financial industry. - Experience in proactive retail sales, lead, and sales pipeline management. Benefits - A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits. - Continued opportunities for career advancement. - Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools, coaching, and development opportunities. - Opportunity to achieve great success and grow your career with RBC.