Title: Claims Service Provider Enablement and Process Lead Location: Sydney Australia Job Description: Summary: Enablement of Claims Service Providers through icare initiatives & creation, governance, upkeep of internal operational policies, processes, strategies & frameworks. Location: Sydney CBD - 12 months - Fixed Term Contract as CSP Enablement & Process Lead with icare - Hybrid working environment, office in Sydney CBD - Offering starting salary of $129,464 About the Role The CSP Enablement & Process Lead is responsible for the enablement of Claims Service Providers through icare initiatives as well as the creation, governance, and upkeep of internal operational policies, processes, strategies and frameworks. Core requirements of this role will be the coordination and engagement with icare’ s enabling services to execute improvement or uplift initiatives for Claims Service Providers as well as establishing clarity across functional and enabling groups of workers compensation through creation of operational policies and processes with complementing governance frameworks and pre-established approvers for escalated decisions. Key outputs are that detail and owners of any process are understood widely that decisions are made consistently, and that governance and tracking exists to evidence decisions. Benefits - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - Comprehensive learning and development support aligned to icare’s Core Capabilities. - Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards - Access to our Employee Assistance Program Duties It’s an exciting time at icare where no two days are the same: as CSP Enablement & Process Lead you will: - Research, develop, review and implement operational policies, strategies and frameworks. - Proactively develop and maintain senior stakeholder relationships across the business, adding value through workshops, questioning, and insight to inform the build and upkeep of an internal library of policies, processes, strategies and frameworks. - Lead and facilitate provider and internal stakeholder engagement, consultation and negotiation on cross-functional, decisions, working together agreements, and issues to identify and develop solutions. - Enable and support providers to maximise scheme benefit and the experience of Those we Serve. - Lead and coordinate icare initiatives and events that recognise provider capability and industry excellence. - Analyse complex issues and make recommendations that account for relevant factors and support sound and consistent operational decisions and approaches. - Engage across icare and the senior management team to identify and address alignment and continuous improvement opportunities with provider initiatives and across the portfolio of new and existing policies. - Manage complex risks and issues, interpret ambiguous feedback/directions and provide advice to enhance enablement, delivery and process and procedure design. - Prepare high quality written and verbal strategic advice and initiate consideration of new process, procedure, and guideline initiatives. - Conduct thorough operational and risk review on new and existing policies. - Where many policies or procedures cross the same organisational functions build ways of working agreements to refine accountability and support prompt decisions and action. Skills & Experience - Extensive experience in strategy and/or policy development. - Experience in the provision of policy advice in complex environments. - Previous experience conducting legal and risk review of policy documentation - Strong communication, interpersonal and negotiation skills with the ability to develop and maintain effective relationships with internal and external stakeholders. - Demonstrated verbal and written communication skills. - Effective organisational and time management skills to plan and deliver identified priorities. - Ability to work effectively without supervision. Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive. About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• Manage and adjust first party property claims, ensuring the highest level of customer service and technical claim file quality. • Secure all pertinent documentation related to the loss. • Assign and manage the activities of independent adjustors and other vendors. • Evaluate loss and policy information to make proper coverage assessments. • Refer cases timely to Claims Manager regarding potential for large loss or coverage concerns. • Establish and maintain adequate and timely indemnity and expense reserves within the examiner's authority or make claim recommendations concerning reserve changes. • Analyze and draft coverage letters as appropriate and communicate coverage positions effectively. • Draft Large Loss reports and participate in Large Loss Committee and/or Reinsurance reviews. • Conduct, coordinate, and proactively handle the cause and origin investigation process and ensure timely identification and pursuit of subrogation. • Inspect losses in the field as necessary.

Role Description Ready to grow your claims career faster than the traditional industry allows? We’re looking for a Travel Claims Handler to join ClaimSorted. This role is ideal for: - A Claims Handler who wants to build their career at a company that rewards performance, not tenure. - Someone with 6+ months of claims experience who is hungry to learn and grow fast. We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career. If you join us, we will give you the training and support to become the best Claims Handler possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future. Qualifications - Based in the UK or Ireland with work authorisation. - 6+ months of pet claims experience or 12+ months veterinary experience. - Must be APA or CIP qualified. - Fluency in Spanish or Italian is a strong plus. - Strong organisation and ability to prioritise independently. - Comfortable using data to make decisions. - Team-oriented, hardworking, and ambitious. - Experience leading, mentoring, or coaching others is a plus. - Startup or high-growth experience is a plus. Requirements - Handle claims end to end: from first notification of loss through to settlement. - Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience. - Review documentation, verify coverage, and assess liability accurately. - Set appropriate reserves and manage claims within your authority. - Identify potential fraud indicators and escalate appropriately. - Maintain accurate and thorough claims records for audit and compliance. - Contribute to continuous improvement by flagging process inefficiencies. Benefits - Competitive salary beyond the industry standard. - Quarterly performance bonus: up to 15% of quarterly salary. - Equity participation: stock options as an early-stage team member. - Health insurance. - Pension contributions. - 28 days annual leave. - Accelerated promotion track in a high-growth environment.

• Serves as a subject matter expert for the entire ceded reinsurance process within Claims • Reviews all reinsurance claims completed by team members • Participates in department projects • Serves as the primary contact for Claims Leadership and IT • Reviews and processes ACH rejection notices for CLMS and ClaimCenter • Leads and monitors the workload in the coding and closeout process • Reviews and validates all reinsurance work completed by team members • Manages reinsurance inquiries by triaging, assigning, and tracking responses • Participates in department and corporate projects • Partners with IT to enhance and maintain ceded reinsurance reporting capabilities • Performs and tracks annual access audits • Provides training and guidance to team members on ceded reinsurance processes