• Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees • People Leadership – develop a highly functioning client team • Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management • Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary • Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development • Foster cross-training and a sense of team work to optimize client service delivery • Ensure account meet or exceed client expectations • Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance • Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client • Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly • Review monthly P&L and submit necessary changes to financial analyst • Manage over-time and time-off to avoid non-billable charges • Create and distribute monthly invoice, ensuring it meets contractual requirements • Manage relationships with clients by ensuring a high level of customer satisfaction • Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making • Solicit feedback from clients (client outreach) regularly • Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success

• Engage the client, bid effectively, and efficiently to win RFPs in market research • Own bidding process for projects with understanding of costs and feasibility • Support maintenance of existing business managing contracts and up-sell opportunities • Actively network within existing client contacts for new business/prospects • Organise client and internal kick off calls, develop proposals and deliver sales communications • Consult with clients on sample design and business issues • Provide superior customer service to clients; ensure internal team understands research design • Respond to difficult client issues and influence internal resources or escalate issues • Manage bid requests and ensure proper and timely delivery • Collaborate with partners and vendors for seamless project execution.

• Lead the development of trust-based, long-term relationships with immigrant-led organizations. • Co-author capacity-sharing and learning design, and innovative convening strategies. • Develop and improve frameworks for immigrants' readiness to engage in systems change. • Manage staff and align work across teams toward shared goals. • Collaborate closely with internal partners for strategic planning and insights integration.

Role Description Quadra is looking for a dynamic Account Manager to support business development across key markets in Texas and the Northeastern U.S., including New Jersey, Pennsylvania, New York, and Ohio. Ideally based in Dallas, TX, or within one of these markets, you’ll have the opportunity to make a real impact by driving growth and building strong, lasting relationships with customers. In this role, you'll join our Food Ingredients team and report directly to the Sales Manager. Your focus will be on managing and expanding business throughout your assigned territory, balancing strategic new business development with strengthening existing customer partnerships. What would be your main responsibilities as an Account Manager? - Drive sales growth by developing new business opportunities through prospecting, cold calling, and industry networking. - Leverage Quadra’s reputation for service excellence to build strong, long-term relationships with key decision makers and influencers. - Qualify customer needs, present tailored solutions, and sell Quadra’s superior product line through customer visits, joint calls, and industry events. - Manage and expand key customer accounts, ensuring alignment with Quadra’s core values and strategic vision. - Meet or exceed annual sales and margin targets by balancing new business development with customer retention. - Support customers with troubleshooting, optimization opportunities, and after-hour needs as required. - Negotiate and close contracts, ensuring requirements are integrated and executed effectively. - Deliver professional presentations, proposals, and reports with strong communication skills. - Provide accurate and timely weekly, monthly, and quarterly reporting on sales activities, pipeline, and results. - Conduct business in a disciplined, organized, and time-efficient manner to maximize customer engagement. Qualifications - Bachelor’s degree in Business, Commerce or Science (Food Science, Biology would be a strong asset). - At least 5+ years of experience in client prospecting and business development within the food distribution or food manufacturing space. - Demonstrated success in sales within the Food Industry, with a proven track record of driving growth and retaining customers. - Background in product formulation and Food Science background would be an asset but not required. - Exceptional interpersonal, communication, and presentation skills, with the ability to build trust-based relationships. - Strong organizational and problem-solving abilities to manage multiple priorities, identify opportunities, and deliver effective solutions. - Self-motivated, adaptable, and comfortable working independently while embracing new technologies and situations. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools (Salesforce experience preferred). - Willingness to travel up to 40% of the time, including overnight and international travel. - Valid driver’s license and passport required. Benefits - Flexible Remote Work & Autonomy: Enjoy the flexibility to work from home and autonomy to manage your key territory! - Tailored training: We provide personalized training to support you and your growth. - Permanent, full-time position: Join us for a stable, long-term career. - Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses. - Excellent Benefits Package: Medical, Dental, and more to keep you covered including our Employee Assistance Program (EAP). - Generous Time Off: Flexible personal days, sick days and vacation to recharge. - Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leader. - 401K with match: Plan your future with our matched retirement program. - Car & Tech Perks: We cover your car allowance, mileage, cellphone and internet costs. - Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values. - Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company! - Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values! - Career Growth: Unlock opportunities for development in a fast pace growing company. - Fun Social Activities: Get involved in company events, Volunteering programs, etc. - Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.). Compensation The expected base salary range for this position is $81,700.00 to $127,700.00 per year, depending on your experience, skills, and qualifications. Our salary ranges are carefully benchmarked by role and level, ensuring competitive pay that rewards your expertise. Total Rewards Package: Your base salary is just the beginning! This role also includes a generous incentive program and comprehensive benefits, recognizing the value you bring. At Quadra, we offer a total rewards package designed to support and motivate our team, promoting both career growth and work-life balance.