• Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health • Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality • Translate client technical needs into clear internal requirements, user stories, and execution plans • Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing • Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success • Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions • Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance • Identify opportunities to reduce manual processes and improve operational efficiency • Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams • Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams

• Achieve mastery of all Axon technologies and products • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner • Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic • Provide tier-2 technical support • Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances • Develop relationships with key partners to support growth within the customer account • Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement • Maintain customer confidence, especially in high-pressure situations • Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary • Report, as needed, to various agency locations to ensure project timelines and objectives are being met • Support customer deployment activities, implementation planning, product adoption, and operational readiness • Deliver customer training related to relevant Axon products, workflows, and integrations • Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

• Lead customer-driven and market-driven technical development projects, creating innovative solutions for the Paints & Coatings industry • Partner with commercial teams and strategic customers to identify growth opportunities, develop innovation strategies, and deliver value-creating solutions • Provide advanced technical support and expertise to customers, helping solve complex formulation and application challenges • Collaborate with R&D, Marketing, Regulatory, Supply Chain, and Sales teams to support new product introductions and business growth initiatives • Develop and manage technical presentations, customer seminars, webinars, technical reports, and sales support materials • Drive technical excellence through strong project management, experimental design, and data-driven problem solving • Build and maintain relationships with key customer stakeholders and industry leaders to strengthen Arxada’s market position • Promote safety excellence, intellectual property development, and mentorship of junior scientists and technical professionals

• Serve as the trusted technical leader for major healthcare accounts • Proactively manage system performance • Strengthen stakeholder relationships • Drive stability, innovation, and long-term customer success across Philips’ managed services solutions • Serve as a single point of contact to ensure systems are healthy and up and running • Provide regular updates on solution performance • Monitor trends in case management & engage with customer support to drive resolution