Thryv

Role Description This role is responsible for defining and implementing marketing programs to support revenue growth, brand management, public relations, and demand marketing. Through identifying new consumer insights and developing marketing strategy, this role aims to reach new customers. - Develops and executes marketing positioning, promotions, and communications to establish, enhance, or distinguish product placement within the competitive arena, and supports the local sales team with marketing material and sales collateral. - Analyzes performance from marketing campaigns and activities to optimize marketing performance, drive growth, and improve ROI to achieve commercialization, profitability, business growth, and market share objectives. - Serves as the internal and external advocate for the product by creating compelling messages and demonstrating the benefits and capabilities. - Manages promotional agencies. - May use market research, product analysis, and/or customer feedback to recognize opportunities for advancing the brand across a range of products and categories. - Supports company Franchise partnership initiatives. Qualifications - EDUCATION (REQUIRED): Bachelor's degree (or international equivalent) or equivalent experience, required - EXPERIENCE (REQUIRED): Up to 2 years of related experience - EXPERIENCE (PREFERRED): 2+ years of related experience Requirements - TRAVEL: Less than 5% of the time - WR ELIGIBILITY: Eligible for fully remote work with no expectation for in-person work. - COMPANY STANDARD QUALIFICATIONS: Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. Company Description

Role Description At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. This role is responsible for guiding, mentoring, and managing the work of Product Architects leading a team focused on integrations and services. The Sr Manager Product Architecture partners with application owners, designers, developers, business analysts, and project managers to create solutions aligned to architecture principles, leveraging common and cloud-based solutions and services while meeting financial targets (cost and benefits). - Represents technology, strategy, and architecture in programs and initiatives. - Partners with business stakeholders to understand strategy and drivers, providing solutions architecture recommendations, design, and guidance. - Identifies gaps and opportunities for enhanced capabilities and automation frameworks. - Monitors technology trends to assess emerging impacts and deliver viable solutions. - Oversees the architecture guild. - Reviews and approves architecture analyses and designs to ensure fulfillment of requirements. - Leads technology product evaluation and selection to support strategic initiatives. - Initiates proofs of concept and builds prototypes to assess new solution approaches. - Assists in developing strategies for integration stacks, data architecture and data modeling, AI integration, and broad dependency identifications. - Manages a team of architects and engineers for shared applications and services. - Mentors and guides design, documentation of best practices, and architectural strategies. - Leads integration projects advancing SaaS-to-SaaS capabilities. - Drives technology strategy, architecture, and design, leveraging AI for accelerated delivery. - Engages partners and vendors from research through service delivery. - Produces conceptual and logical architectures to meet strategic business and technology objectives through documentation of systems, architectures, process flows, and value chains. - Manages tradeoffs between speed, quality, security, and financial impact. - Collaborates with development teams, leads meetings, and acts as a decision maker for technical solutions. - Owns solution evaluation and selection, including buy vs. build decisions, and early-phase project estimates within the solution development lifecycle. Qualifications - Bachelor's degree (or international equivalent) or equivalent experience, required. - 8+ years of related experience, required. - Experience in data architecture, data modeling, and software development/programming, required. - 10+ years of related experience, preferred. - Excellent written and verbal communication skills. - Demonstrates strong architecture experience skills working on SOA or micro service models. - Extensive experience with integrations technologies, iPaaS stacks, and researching new and existing technologies. - Comprehensive API authentication skills, use and implementation including familiarity with REST languages such as JSON. - Background leveraging artificial intelligence with engineering organizations. - Extensive industry knowledge and understanding of service-oriented architecture databases and data modeling techniques. - Extensive knowledge of AWS/GCP cloud infrastructure compute environments. - Strong resource management skills. - Strong ability to articulate the value proposition of getting solutions built using sound architecture principles. - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. Benefits - Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance. - Work from anywhere – Thryv is a Remote First company! - Competitive medical, dental, and vision plans, plus a wellness program with added incentives. - 401(k) savings plan with company match and employee stock purchase plan. - Continuing education benefits with tuition assistance programs. - One week of paid time off at the end of the year, in addition to our standard paid time off policy. Company Description At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. - Client Devoted – Be humble with a servant mentality. - Under Promise, Over Deliver – Deliver expectations and exceed them. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions. - Invest in our People – Hire people that are aligned with Thryv’s core values. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional.

• Research, design, develop, and implement advanced machine learning (ML) solutions • Ensure deployed models are scalable, reliable, and provide tangible value • Develop models to predict future trends, user behavior, and business outcomes • Create systems to categorize data, such as sentiment analysis of customer feedback or document classification • Build and fine-tune models capable of generating new content • Work with architectures like Transformers and Large Language Models • Perform data cleaning, preprocessing, and exploratory data analysis • Collaborate with various engineering teams to integrate AI solutions into products and platforms • Maintain a robust and performant 'feature store' • Utilize Infrastructure as Code (IaC) tools for deploying ML models into cloud-based environments • Incorporate services like speech-to-text and integrate NLP and GenAI capabilities • Prepare detailed reports and presentations on ML experiments • Provide guidance and mentorship to junior engineers

• Lead integrated campaign delivery across NZ — from brief and build through to launch and performance review • Develop execution plans, manage timelines and keep multiple workstreams moving simultaneously • Write and shape compelling briefs, email programs, landing page content and sales enablement materials • Contribute to NZ events and partnership activity, supporting planning and on-the-day delivery • Manage relationships with agencies and suppliers to keep delivery on track • Monitor performance across campaigns and translate data into clear recommendations • Work closely with the sales team to develop materials that make a real difference in the field • Be a valued senior voice in the NZ marketing team — sharing knowledge and raising the bar

• Conduct 60+ outbound calls per day to Aussie business owners using our automatic dialler and lead sources including Yellow Pages and Thryv • Ask smart, purposeful questions to uncover real opportunities and qualify which leads are ready to move to the field sales team • Capture key insights and hand off qualified leads to Field Sales BDMs with everything they need to walk in prepared • Manage follow-ups with discipline — calls, SMS and email — so no opportunity slips through the cracks • Achieve daily, weekly and monthly KPIs and activity targets as set out by the business • Earn commission on opportunities you generate that convert into sales • Maintain clean, accurate pipeline notes and participate in regular team huddles and coaching sessions

• Conducting outbound and inbound calls to existing and prospective Thryv customers • Managing the full sales cycle — from prospecting and qualifying through to close and onboarding handover • Nurturing and growing an existing customer portfolio through upselling and cross-selling relevant products • Acquiring and developing new business opportunities via both inbound and outbound activity • Achieving monthly sales targets and contact centre KPIs set out by the business • Maintaining accurate pipeline records and forecasting expected sales returns to your manager • Ensuring all sales campaigns, workflow and close rates are completed on time and to standard • Complying with all Thryv policies, legislation and required compliance training

Role Description This role is responsible for designing, developing, implementing, troubleshooting, and optimizing scalable, high-performance software and product applications. Leveraging industry best practices, the Software & Product Engineer delivers robust, customer-focused solutions that accelerate product innovation. Responsibilities - Assesses and defines software and product requirements, shaping the specifications and standards that guide scalable, high-quality development. - Executes coding, debugging, testing, and troubleshooting across the full development lifecycle to ensure high-quality delivery. - Develops and advances software and product capabilities that integrate with design systems, infrastructure, databases, and cloud-based platforms, all with the goal of maximizing operational efficiency. - Evaluates application requirements and architects database solutions that ensure scalability, performance, and data integrity. Qualifications - Bachelor’s degree (or international equivalent) in Computer Science, Computer Engineering, or related field, or equivalent experience, required. - 2+ years of related experience, required. - Experience with Git/GitHub, JIRA, Confluence, CircleCI, required. - Experience developing Agile, SCRUM, or similar iterative methodologies, required. - Experience in fast-growing companies or entrepreneurial environments, required. - GitHub or Stack Overflow profile demonstrating contributions to open-source or personal projects, required. - 2+ years of software or product engineering experience collaborating with Product Managers and Designers in cross-functional teams, required. - 5+ years of related experience, preferred. - Hands-on experience with component driven architecture and modern JavaScript frameworks (Vue, React, etc.), enabling scalable, modular front-end development. - Proficient across the Vue.js ecosystem, including Vue 3, Vue Router, Vuex, Pinia, the Vue Composition API, and modern tooling such as Vite. - Advanced knowledge of one of the contemporary testing frameworks (Vitest, Jest, etc.), enabling robust, reliable test coverage. - Working knowledge of front-end build tools and workflows. - Strong industry knowledge with a clear grasp of best practices and operational processes that support effective software and product team leadership. - Technical proficiency with the ability to translate detailed business requirements into actionable technical specifications and determine the most effective implementation approach using a wide range of tools and technologies. - Strong time-management skills with the ability to effectively manage multiple priorities, competing deadlines, and shifting demands while adapting to changes in work or procedures as needed. - Ability to influence and contribute to architectural design for a designated functional area. - Ability to travel up to 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. Benefits - Work from anywhere – Thryv is a Remote First company! - Competitive medical, dental, and vision plans, plus a wellness program with added incentives. - 401(k) savings plan with company match and employee stock purchase plan. - Continuing education benefits with tuition assistance programs. - One week of paid time off at the end of the year, in addition to our standard paid time off policy.

• Reviews, drafts, and negotiates a diverse range of commercial agreements, spanning vendor, SaaS/technology, services, staffing/HR, media, content, and facilities contracts while identifying and assessing legal, financial, and operational risk. • Manages the full contract lifecycle, including routing for internal approvals and signatures, execution, storage, renewals, expirations, terminations, and timely issuance of non-renewal notices, as required. • Loads, maintains, and manages accurate contract records and metadata within the contract management repository, ensuring accessibility, compliance, and data integrity. • Reviews and negotiates nondisclosure and data processing agreements, initiates Privacy Impact Assessments, and ensures ongoing compliance with data privacy regulations and internal policy requirements. • Submits and approves purchase order requests with systematic contract-to-PO linkage, while supporting invoicing disputes and ongoing contract compliance matters. • Provides contract review support during M&A diligence and delivers post-acquisition supplier contract consolidation. • Builds strong partnerships with internal stakeholders across departments to support business needs and serve as a trusted resource for contract-related guidance.

Role Description At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. If you have 1–2 years of outbound sales experience and want to break into software account management, this program is built for you. We’re launching a 6‑Month Software Acceleration Program designed to identify, develop, and evaluate high‑potential talent for our Software Account Management (SAM) team. This is your chance to transition from prospecting to really closing roles. It is designed to prepare and evaluate talent for placement into our Software Account Representative (SAR) or Senior SAR roles. - This is a program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role. - Exceptional performers may be considered for Senior Software Account Representative (Sr SAR) placement. - Those who do not meet performance expectations may conclude participation at the end of the program. If you want a true pathway into Software Account Management, you will want to take a close look at this role. Qualifications - 1–2 years of outbound sales experience (SaaS preferred but not required) - Associate's degree or equivalent experience - Confidence engaging with decision makers across phone, email, and social channels - Ability to manage high volume, handle objections, and build pipeline - Desire to strengthen full-cycle SaaS sales skills in a closing role - Comfort working within structured goals, metrics, and performance expectations - A growth mindset and strong coachability - Ability to travel less than 5% of the time (should live local to the city on the job posting) - Must be 18 years of age or older - Must successfully complete pre-employment screening process, as required - Must successfully complete any required training or orientation courses, as needed Requirements - Drive outbound outreach and actively create qualified sales opportunities - Deliver compelling, value-driven messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn engagement strategies - Partner closely with SAM leaders and sales partners to refine conversion tactics - Strengthen your SaaS sales acumen through ongoing coaching, training, and hands-on platform experience - Demonstrate consistent performance within a structured evaluation framework Benefits - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + a sales incentive - Hands‑on exposure to our Software Account Management (SAM) teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales Company Description At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

About the job At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. About the Position Are you an ambitious outbound seller with 1–2 years of experience and a passion for software sales? Ready to accelerate your career into full cycle account management and close deals—not just source them for other sales reps who share your commission? This 6 month Software Sales Acceleration Program is designed to fast track high potential talent into our Software Account Management (SAM) organization. This is a temporary program role with full benefits and a clear outcome at the end of six months: - Top performers will advance directly into a Software Account Representative (SAR) role - Exceptional performers may be considered for Sr Software Account Representative (Sr SAR) placement - Those who do not meet performance expectations may conclude participation at the end of the program If you want a true pathway into Software Account Management, you will want to take a close look at this role. Responsibilities In this role, you’ll work in a high energy, outbound sales environment built to strengthen your SaaS selling foundation while preparing you for full cycle responsibilities. You will: - Own outbound prospecting, targeted outreach, and pipeline generation - Qualify opportunities and create momentum for SAM sales cycles - Deliver compelling messaging to SMB and mid-market prospects - Execute structured call, email, and LinkedIn cadences - Collaborate with SAM leaders and sales partners to refine conversion strategies - Strengthen your SaaS sales acumen through ongoing coaching, training, and immersion in our platform - Demonstrate performance and consistency across a structured evaluation framework You’ll get exposure to real selling, not just booking meetings—setting you up for success as you transition into the SAM family. Who We’re Looking For - Associate's degree or equivalent experience, required - 1 to 2 years of outbound sales experience, required. - 2+ years of related experience, preferred. - Confidence communicating with decision makers via phone, email, and social - Ability to manage volume, objection handling, and pipeline creation - Desire to learn full cycle sales and move into a closing role - Comfort with structured goals, metrics, and performance accountability - A growth mindset and coachability - Ability to travel less than 5% of the time. - Must be 18 years of age or older. - Must successfully complete pre-employment screening process, as required. - Must successfully complete any required training or orientation courses, as needed. What’s in It for You This role is intentionally designed as a launchpad into Software Account Management, offering: - A 6‑month accelerated program focused on outbound software selling - Competitive base pay + an uncapped performance incentive - Hands‑on exposure to our SAM teams and full sales cycle - Real opportunity to move into SAR or Sr SAR based on performance following 6-months’ performance - Skill‑building that positions you for long‑term career growth in software sales This isn’t just another outbound role—it’s a career advancement program. Program Outcomes At the end of the 6‑month program: - High performers → Software Account Representative (SAR) - Exceptional performers → Sr SAR - Non‑performers → Program completion without transition This creates a fair, performance‑based path and allows you to take ownership of your growth which doesn’t end with the Sr SAR role: SAM Family Software Account Representative “SAR” Sr Software Account Representative “Sr SAR” Software Account Executive “SAE” Sr Software Account Executive “Sr SAE” Key Software Account Executive “Key SAE” What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. - Medical, dental, and vision plans, plus a wellness program with added incentives - 401(k) savings plan with company match and employee stock purchase plan - Continuing education benefits with tuition assistance programs - Paid time off including holidays, vacation, sick, personal, and year-end close Who We Are At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values: - Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. - Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. - Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. - Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. - DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). - Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. - Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment. #LI-DNI