Role Description We're looking for a Senior HR Generalist to join Wonolo's People team. This is a hands-on, full-scope role for someone who genuinely likes wearing multiple hats — one week you might be deep in a benefits question, the next you're auditing pay equity data, drafting a new policy, or jumping in to help Recruiting push through a hiring surge. You'll be a key operator on a lean team, which means real ownership and real visibility into how People work shapes the company. This is a great fit for someone who's energized by modern ways of working, including using AI tools to work smarter, not just faster. What you'll do: - HR Operations - Serve as a go-to resource for employees and managers on day-to-day HR questions - Support pay equity and pay transparency data entry, auditing, and reporting - Own or support key people processes: onboarding/offboarding, leave administration, employee records, and lifecycle transactions - Support the performance management lifecycle - Draft and maintain documentation (policies, guidelines, forms, and process docs) that are clear and usable, not just compliant - Support employee relations matters (performance concerns, accommodation requests, and separations) with discretion and sound judgment - Benefits Administration & Compliance - Assist in the administration of day-to-day benefits programs across the US and Canada, including benefits enrollment, vendor coordination, equity grant processing, and employee questions - Help evaluate and improve benefits offerings and identify opportunities to simplify administration - Stay current on North American (US and Canada) labor laws and regulations to keep the organization compliant - Support audits, EEOC reporting, and other compliance-related documentation - Ensure compliance of the company policies and procedures including developing and/or revising policies and procedures, implementing standard operating procedures that are aligned with applicable labor requirements - Process & Continuous Improvement - Compile and analyze HR metrics to support data-driven decisions - Lead or contribute to initiatives that streamline and automate People workflows - Bring an experimental mindset to using AI tools in day-to-day HR work; from documentation to process design - Identify opportunities to improve policies and ensure the company is operating securely, scalably, and effectively - Recruiting & Talent (as needed) - Provide surge support to the Recruiting/Talent team during periods of increased hiring need — sourcing, screening, or interview coordination - Step in flexibly without owning a standing requisition load Qualifications - 4+ years of HR generalist experience spanning HR operations, benefits, and compliance - Working knowledge of North American labor laws, compliance requirements, and HR best practices - Comfortable with detailed data entry and auditing work (e.g., pay equity/transparency reporting) as well as higher-level process design - Comfortable moving between strategic and tactical work; you can build a process and also run it - A clear, direct communicator who documents things well and treats people like adults - Curious about and open to using AI tools to improve how HR work gets done Requirements - If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description. Nice to haves - Hands-on experience with AI tools applied to People/HR use cases - Experience with modern HRIS platforms, especially Rippling - Experience supporting HR through M&A or org change - Prior recruiting or talent acquisition exposure, even if informal Pay Range The expected pay range for this position is $103,500 - 155,000/year CAD. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering. Benefits - The opportunity for growth in a mission-driven and well-funded start-up - Meaningful equity - We pay 100% of the medical/dental/vision insurance premiums for you - Generous parental leave plan - Cell phone reimbursement and company laptop - Retirement plans as well as life and disability insurance - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses - We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!) - Team outings, happy hours, company off-sites, and more!

Role Description Join a large tech company and make a meaningful difference for all employees. You will provide HR assistance to organizational employees, ensuring accurate, consistent, and timely responses to inquiries from various contact channels, including phone, chats, and HR cases. Your role as an HR Assistant II will involve serving as the first point of contact for employee-related inquiries and offering holistic case management services, including financial, health, and internal reviews to comply with benefit plans. - Serve as the first point of contact for employee-related inquiries. - Provide holistic case management services, including financial, health, and internal reviews. - Ensure accurate and timely responses to employee inquiries through phone, chats, and HR cases. - Build trust with employees by providing empathetic and personalized communication. - Manage workload effectively to meet Service Level Agreements (SLAs) and productivity goals. - Utilize critical thinking and high judgment to balance process adherence with employee needs. - Resolve inquiries by referring to documentation and escalating when necessary. - Consult and collaborate with partner teams to resolve cross-functional issues and improve policies. Qualifications - Excellent organizational and time management skills. - Strong customer service focus with a priority on quality and customer experience. - Excellent verbal and written communication skills. - Ability to understand benefit terms and programs. - Strong judgment and decision-making skills. - High degree of ownership and ability to handle sensitive situations with care and empathy. - Ability to work within a fast-paced environment with attention to detail. Requirements - 2+ years of experience in Benefits or Human Resources, preferably in a contact center or shared service environment. - Experience with rapid and complex changing work environments. - Technical aptitude and proficiency with Microsoft Office Suite or similar software. - Bilingual in Spanish is a plus but not required. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

Role Description We are currently seeking to hire multiple remote positions to support our client's organizational employees within their US Benefits team. This team serves as a first point of contact for employees seeking assistance with their benefit programs. This employee support role provides accurate, consistent, and timely responses to inquiries received through phone, chat, and HR case channels, and delivers holistic case management across financial, health, and internal review processes. These positions build trust by offering empathetic, personalized support, ensuring issues are resolved in line with benefit plan requirements while maintaining a strong focus on quality, compliance, and customer experience in a fast-paced, remote environment. - Serve as the first point of contact for employees with questions or issues related to US benefits, including financial and health benefits, through phone, chat, and HR case channels. - Provide accurate, consistent, and timely responses to employee inquiries by leveraging frequently asked questions, knowledge base articles, and standard operating procedures. - Manage employee cases holistically from intake through resolution, ensuring each case is accepted, tracked, and closed with a high degree of ownership and accountability. - Assess each employee’s situation and adjust the case management plan as their needs change, delivering empathetic and personalized support throughout the process. - Apply critical thinking, fact-finding, and sound judgment to make decisions that support the benefits process and ensure compliance with corresponding benefit plans. - Balance adherence to established processes with the need to address individual employee circumstances, always prioritizing quality and customer experience. - Respond to issues that arise during benefits events, ensuring appropriate communication, documentation, and follow-up, even when information is limited. - Collaborate and consult with partner and cross-functional teams on process changes, helping to resolve cross-functional issues and support updates to policies and procedures. - Effectively manage workload to meet service level agreements (SLAs), productivity goals, and quality standards in a dynamic environment. - Quickly pivot between multiple communication channels and tasks while maintaining attention to detail and consistent follow-through. - Handle sensitive and confidential situations with care, empathy, and professionalism, building trust with employees. - Continuously stay informed about benefit terms and programs to ensure accurate guidance and support to employees. Qualifications - Minimum of 2+ years of customer and/or employee support experience, preferably in a contact center or shared service environment. - Knowledge of benefits industry and/or terminology. - Demonstrated experience working in rapid and complex changing work environments. - Strong customer service focus with the ability to prioritize quality and overall customer experience. - Excellent verbal and written communication skills, with the ability to clearly explain benefit terms and programs. - Ability to understand and interpret benefit terms, programs, and related documentation. - Strong organizational and time management skills, with the ability to manage multiple cases and tasks simultaneously. - Proven problem-solving skills, including critical thinking and fact-finding to support sound decision-making. - High degree of ownership and accountability for resolving employee inquiries and cases. - Ability to handle sensitive situations with care, empathy, and professionalism. - Comfort working in a fast-paced environment that requires frequent prioritization, quick pivots between communication forms, and consistent follow-through. - Technical aptitude and proficiency with Microsoft Office Suite or similar software tools. - Outstanding customer service and communication skills in a service-oriented environment. - Ability to adapt to a flexible working environment and adjust to changing processes and priorities. Requirements - Experience in a contact center or shared service HR environment supporting benefits administration. - Demonstrated ability to collaborate with cross-functional teams to resolve issues and improve processes. - Experience using knowledge bases, FAQs, and standard operating procedures to resolve employee inquiries. - Ability to exercise strong judgment and decision-making when addressing customer issues. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This role is 100% remote, allowing you to support employees from a home-based environment while remaining fully connected to the US Benefits team. You will work in a fast-paced, dynamic setting that requires frequent switching between communication channels such as phone, chat, and online HR case systems. The position relies on digital tools and resources, including Microsoft Office Suite and internal knowledge bases, to manage cases and document interactions. You will collaborate virtually with cross-functional partners and operate within defined service level agreements and productivity expectations, while maintaining a high standard of professionalism and attention to detail in all interactions. Job Type & Location This is a Contract position based out of Irving, TX. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Application Deadline This position is anticipated to close on Jul 24, 2026.

Role Description The HR Generalist will support various areas of our Human Resources department, helping to carry out day-to-day HR functions including: - Talent acquisition - Onboarding - Teammate relations - HR systems - Training support You will work under the guidance of the Vice President of Human Resources and Senior HR Generalist to help implement HR policies and practices that align with CCI’s goals. You will collaborate closely with the HR team to support our Teammate experience and CCI’s culture, guided by our CREDO. Responsibilities - MANAGER SUPPORT: Assist managers with day-to-day questions on HR policies/procedures, escalating complex matters as needed. - RECRUITING: Support hiring managers in recruitment efforts, including posting jobs and coordinating assessments. - ONBOARDING: Facilitate the onboarding process for new hires. - SYSTEMS: Use HRIS System to enter and update employee data and run routine reports. - PROJECT SUPPORT: Assist with department projects and initiatives as assigned. - TEAMMATE ENGAGEMENT: Plan and support programs aimed at teammate morale and satisfaction. - ANALYSIS & REPORTING: Compile HR metrics and maintain accurate employee records. - COMPLIANCE: Ensure day-to-day practices align with company policy and labor law requirements. - PAYROLL & BENEFITS: Assist with routine Payroll & Benefits administration tasks. - TRAINING: Help coordinate and assist in delivering training sessions on HR topics. - All Other duties as assigned. Qualifications - Experience: 1–3 years of Human Resources experience preferred; recent HR education or internship experience also considered. - Education: Bachelor’s degree in Human Resources, Business Administration, or related field a plus. - Certification: HR certification (aPHR, PHR, SHRM-CP) a plus. - Language: Bilingual Spanish a plus. Requirements - TECHNOLOGY: Working knowledge of Microsoft 365 Applications; willingness to learn HRIS/Payroll systems. - COMMUNICATION: Good interpersonal and communication skills. - WORK ETHIC: Reliable, with a strong sense of ownership over your work. - ACCURACY: Impeccable attention to detail. - FLEXIBILITY: Ability to adapt to changing circumstances. - CURIOSITY: Willingness to ask questions to understand our business. - PROBLEM SOLVING: Sound judgment and discretion. - COLLABORATION: Comfortable working with internal and external resources. - INITIATIVE: Willingness to identify areas for improvement. - ORGANIZATION: Organized approach to workspace management. Benefits - 10 holidays per year - Paid Time Off (PTO) - Medical, dental & vision insurance - Basic life insurance & supplemental benefits - HSA/FSA - Employee Assistance Program (EAP) - 401(k) Plan - Other rewards throughout the year